Studholme Medical Centre
50 Church Road, Ashford, Middlesex, TW15 2TUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick & easy experience
Rated 5 stars out of 5
by Nette Brown - Posted on 20 December 2023
Asked to come in for asthma review due to a change to both my inhalers. The nurse practioner i saw was very pleasant, knowledgable & helpful in explaining everything. She took my bp, pulse & weight & gave me feedback on these as well.
Visited December 2023
Studholme Medical Centre has not yet replied.
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Review titled Very professional service
Rated 5 stars out of 5
by David Lee - Posted on 29 December 2023
Had a Doppler check of both leg arteries today. Check was carried out professionally and I was kept informed at all times.
Visited December 2023
Studholme Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Mario F - Posted on 01 December 2023
Had a general physical checkup with the nurse. The appointment was on time and the nurse was a very caring person who listened and made recommendations. Thank you for a great first visit.
Visited November 2023
Studholme Medical Centre has not yet replied.
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Review titled Can no longer seem to get seen or speak to anyone
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2023
After many years of being v happy with this surgery I’m afraid to say I just can’t seem to ever get through. I work and it seems unless you are available all day to sit on the phone you might as well give up. I was 27th in the queue on the phone. After 45mins they cut me off. Called back and after another long wait got to speak to someone who said they no longer provide the service I needed. She then text me details of a clinic with the only available appointments in Wood Green - over an hours drive away. I’ve been trying to ring back ever since as I really need to speak to a GP about my symptoms first but every time I call I get told they’ve closed the phone lines as they’ve reached capacity for the day. Feels hopeless. Over four months of this and still can’t even speak to a GP.
Visited October 2023
Studholme Medical Centre has not yet replied.
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Review titled I recommend this practice
Rated 5 stars out of 5
by Allison Sexton - Posted on 04 August 2023
Called at 08:00, was No.21 in queue after just 10 minutes, got through to a lovely receptionist, she was very efficient. Helped to arrange a phone call then a home visit on the same day. Blood test done and all questions answered with another phone call later in the day. Very happy with the service and advise this practice gave my elderly relative.
Visited August 2023
Studholme Medical Centre has not yet replied.
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Review titled Appointments
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Changed the way you book appointments. Previously had to fill in an online form now you have to call. Second day of trying to call but unable to connect. Tried online to cancel an appointment message asks if you're registered with NHS app select yes. Appointment booking is unavailable directly through the NHS app. Would it not be a good idea to have some sort of communication on their website.
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2024
Back in the 80s I had an allocated doctor at this surgery, that continued until the late 90s when they retired. I never met my doctor, other than as a baby. After they retired we were allocted a new doctor, who left after a few years then for the next 20 years we floated around which ever doctor was free. If you want to make an appointment remotely you have to call at 9:00, if you call after 9:30 there will be no slots. 95% of the time you will be told to call back in 2 weeks as they are fully booked for that period. You also have a 50/50 chance of someone answering the phone. If you walk into the clinc you are more likely to be seen, but they will also often turn you away and tell you that you have to phone to book (again there is a 15/30 min window to do this). Once you are in, and you have an appointment, then things are fine. The surgery is old, but it's clean and the doctors/nurses are friendly. Having had a child in 2020 I just used 111 and went to St Peters for all medical advise. 111 would ask us to speak to the GP but we had to explain they are only only from 9-5 on weekdays, not on weekends and you cannot make appointments over the phone. On 4 occassions 111 made a registration for us with the doctors to be seen to get medicine for our child, on all four occasions Studholme said they had no record. I moved two during 15 years, and informed them multiple times, yet my address was never updated. You cannot get a form online, you cannot get a form for the surgery. I moved in 2023 overseas, and now need to get my medical records (as the UK is not digital). Obviously it's impossible to get hold of anyone from the surgery to arrange this, so i will have to get all of my vacinations again most likely, or else I will not be able to apply for a green card. I do not miss the constant fighting of trying to be seen at the surgery. Again when you get an answer, then you get a great service, but 90%+ of the time you just won't be seen for months.
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Jane Morris - Posted on 21 June 2023
I rang with an urgent request for my daughter who is type one diabetic, a fantastic receptionist and doctor arranged for an electronic prescription to be sent immediately. This was done within two hours and sent to a pharmacy out of the area. They were brilliant
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Always manages to get an appointment
Rated 5 stars out of 5
by Lizzy - Posted on 19 June 2023
Had a text confirmation re appointment that I hadn't made so had to call the surgery to ascertain if the appointment was for my daughter or myself (this might be something the surgery needs to change when sending a text message. A parent will have the same phone number as the child so maybe add the name of the patient to the text message to save us having to phone in). I was able to change the appointment to a date that suited me and the lady I spoke to was polite, professional and helpful.
Visited June 2023
Studholme Medical Centre has not yet replied.
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Review titled Absolutely shocking service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
You can never get an appointment - they telephone staff don't seem to listen to a request and do anything to get you off the phone. I requested an urgent doctors telephone appointment to obtain pain medication - earliest phone appointment that I was told was available was in 2 & 1/2 weeks time. Lady on switchboard says no other appointments available I would just have to wait. The service is shocking. However funnily enough when I needed a document signed that they charged for they managed to get it squeezed in ok!!
Visited June 2023
Studholme Medical Centre has not yet replied.