Studholme Medical Centre
50 Church Road, Ashford, Middlesex, TW15 2TUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Studholme Medical Centre.
Reviews
-
Review titled Very Poor gone drastically downhill
Rated 1 star out of 5
by Ian Kluth - Posted on 19 April 2023
Had struggled to get a face to face then when went they over 25 minutes late running! Had to be somewhere couldn’t wait. Becoming laughable Staff at reception so rude also
Visited April 2023
Review titled Studholme Medical Centre
Replied on 20 April 2023
Thank you for your feedback. We sorry you could not wait to be seen by the clinician but we are pleased to see you have booked another appointment. We are sorry you feel our staff our laughable as that is not their intention. We see that you and your extended family have had many successful appointments with our Practice and been supported for health needs and one of our GPs has endeavoured to helped you find employment hence we sorry you feel we have let you down on this occasion.
-
Review titled Great patience and understanding from the nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
Went for a cervical screening test today - something I've avoided for too long. The nurse was wonderful, listening to me, asking how she could help make things easier and showing no judgment at all, just kindness and encouragement. She was amazing - thank you.
Visited March 2023
Studholme Medical Centre has not yet replied.
-
Review titled Approachable and effective practice
Rated 5 stars out of 5
by Heema - Posted on 20 March 2023
The practice staff are very approachable and when they contact you , listen to your health problem and provide effective and timely treatment. It saves me time by having these telephone conversation if I don’t need a face to face appointment. When I need to be seen they will book an appointment
Visited March 2023
Studholme Medical Centre has not yet replied.
-
Review titled GP Surgery
Rated 5 stars out of 5
by Robert - Posted on 28 March 2023
New patient to the practice with complex health conditions & Dr, staff & nurse have been very helpful, patient & compassionate. Would highly recommend. Thank you all.
Visited March 2023
Studholme Medical Centre has not yet replied.
-
Review titled Unable to ever get through on the phone
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Last week a Dr told me that I needed to have a second x Ray as the first had not been done properly. I went to the hospital the next day and the request from the Dr had not been put through. I tried to phone the surgery from the hospital on and off 36 times, no one answered the phone. I had to attend the surgery due to this and I was assured that the request had been out through. I am at the hospital today and no request has been put through again. I’ve tried ringing the surgery again and it is constantly engaged. There is no queueing system on the phones so all I can do is keep ringing and ringing but i work full time and so not have time to do this. Thankfully a lovely lady on the x Ray department has put the request in for me so I should be having my x Ray today. It is extremely frustrating when I don’t go to the Dr’s very often and when I do I can’t get through on the phone and I waste my time by having to attend the surgery as it’s quicker. Not everyone can even do this. The times you can request an appointment are now restricted so it seems to me that you have too many patients and not enough staff.
Visited March 2023
Studholme Medical Centre has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Heather - Posted on 10 February 2023
Communication with the practice is efficient and clear. Their triage system via the online form works well. The online prescription service also works well and the pharmacists are always helpful. My experience has been that GPs are thorough, get tests done to understand what the problems are, refer to other health professionals when appropriate and follow up after initial problems. My experience has been that all practice staff are helpful and patient. It is good to know that they are there!
Visited February 2023
Studholme Medical Centre has not yet replied.
-
Review titled A Medical Centre that cares
Rated 5 stars out of 5
by Jill - Posted on 16 February 2023
Having been a patient at Studholme MC for many years now, I have always felt very well cared for and informed, even of any due checkups.
Visited February 2023
Studholme Medical Centre has not yet replied.
-
Review titled Male Receptionist was exceptionally kind and helpful.
Rated 5 stars out of 5
by Jean Tilley - Posted on 23 February 2023
Male Receptionist was extremely kind and helpful. After responding to a “instruction” to collect a white topped bottle and supply a early morning urine sample. I prepared a sample at home to take to surgery. At the age of 87 I have to make a tremendous effort to get to surgery on bus after trekking 1/4 mile to bus stop with no seating. So taking a sample with me in the first instance saved me having to repeat the journey again the next day.
Visited February 2023
Studholme Medical Centre has not yet replied.
-
Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I requested to speak to a pharmacist as have just finished a course of antibiotics the morning, but do not feel any better, so think I might need another prescription, only to be told "there is no point talking to a pharmacist as they will want you to see the doctor" and "we can make an appointment for you to attend the hospital tomorrow". What is the point of having a doctors surgery if they keep sending patients to the hospital??? I am pretty sure a new prescription could have been done today. Useless surgery.
Visited February 2023
Studholme Medical Centre has not yet replied.
-
Review titled Excellent Service
Rated 5 stars out of 5
by JANE SMITH - Posted on 19 January 2023
Visited to request prescription which had been sent from Royal Surrey in Guildford it was located. Although I didn’t need it today the receptionist went to see if she could get it signed off. There wasn’t anyone available but within 2 hrs I received a text to say it was ready for collection.
Visited January 2023
Studholme Medical Centre has not yet replied.