Sudbury Surgery
Vale Farm PCC, Watford Road, Wembley, Middlesex, HA0 3HGContact details and opening times
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Reviews
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Review titled Not appropriate
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2025
Hello mates, I want to share an incident which i came across on 7th April 2025 at Vale Farm Pcc, Watford Road, Wembley, Middlesex, HA0 3HG. I have an appointment with dietician at 15:00 pm on 7th April which i booked in March because, they were fully booked during March i had no choice but, book appointment in April. I went there 14:45 and sign in on the screen they provided. At 14:55 i even informed receptionist that i was arrived. After spending 1 hr there i went again to receptionist and they told me that dietician was not in the Gp today. I was like if they know that dietician was not there they suppose to tell me from the beginning. Don't know why keep that secret. Then i asked for another appointment and was told again that April is full so, i need to book for May. Thus, i booked for 12th May 2025. Receptionist advised me to check every Monday if somebody canceled their appointment then i will get it in place of their's. I found it troublesome. Let see what happened next. Hopefully, next time when i go there and they will provide accurate information at the beginning. I would appreciate that.
Visited April 2025
Sudbury Surgery has not yet replied.
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Review titled Doctors let down practice
Rated 1 star out of 5
by Mita - Posted on 28 March 2024
Great staff. Very helpful. Let down by rude doctors who can get very angry with patients and relatives and do not hesitate to be verbally abusive. They lack listening skills and the ability to practice holistic medicine. I had the misfortune of having to speak to them when trying to get symptom care for my elderly relative.
Visited March 2024
Review titled Sudbury Surgery
Replied on 23 October 2024
Dear Mita, Thank you for your feedback. I am sorry that you find the doctors at the Surgery to be rude, verbally abusive, lack listening skills and the ability to practice holistic medicine. This I will feed back to them. I would like to have a one to one chat with you. Please contact me. Valerie Stanislas Practice manager
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Review titled Excellent practice
Rated 5 stars out of 5
by E.S.Ban - Posted on 15 March 2024
Each time I have called.. it longer for answering but when I got through receptionists, doctor and nurse were really helpful and gave the right advice. Very much appreciated
Visited March 2024
Review titled Sudbury Surgery
Replied on 23 October 2024
Dear E.S.Ban, Thank you for you feedback, it is appreciated. I will ensure that the entire team is aware of your positive feedback. Valerie Stanislas Practice Manager
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Review titled Worst Gp
Rated 1 star out of 5
by Priya Patel - Posted on 17 July 2023
Reception team will not pick up phone calls I will need to make around 20 calls in morning in order to book and appointment by the time someone picks up the phone call I will be told no appointments available. The service for Sudbury Surgery is horrible.
Visited July 2023
Review titled Sudbury Surgery
Replied on 23 October 2024
Dear Priya Patel, Thank you for your feedback. Sorry that you need to make 20 calls in the morning. We have upgraded our telephone system which now allows you to ask for a call back, our surgery website offers patients the facility to complete an eConsult request. I would love to have your feedback about our upgraded telephone system. I offer my sincere apology. Valerie Stanislas Practice Manager