Summertown Health Centre
160 Banbury Road, Summertown, Oxford, Oxfordshire, OX2 7BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely Rude Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
There are some wonderfully polite receptionists in this surgery, but there are others (I have one person in mind whom I've interacted with) who are so distasteful to interact with. Incidentally, the latter is normally an older woman (I didn't catch the name of the person, but she appeared a bit older to her colleagues). She was visibly annoyed at the sight or sound of me (I don't know why) and spoke to me in a dismissive and rude you way. Even when I've tried calling on telephone, this lady normally answers, and I get spoken to so rudely. I went to Google reviews and noticed others have similar feedback with respect to this surgery. Something must be done about this. It is most unpleasant to be engaged with in such a hostile and dismissive way, especially in a medical centre where people come with enough baggage and stress.
Visited August 2022
Review titled Summertown Health Centre
Replied on 08 September 2022
Thank you for your feedback. We are very sorry to hear about your recent experience with the practice, we would like to discuss this further with you if possible. Would you be able to call the practice on 01865 515552 and ask to speak to the HR & Patient Services Manager or send an email to summertownhc@nhs.net with your contact details and she will call you back.
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Review titled No booking
Rated 1 star out of 5
by Kieran - Posted on 25 August 2022
I booked an appointment on the 16th to be seen for physio! Got told to I would be seen on the 25th at 8:00 when I arrived there was no recall of my booking nothing had been logged at all, so I had completely wasted my time. The gentleman who I spoke to when I arrived expressed his apologies and said he couldn’t understand how this has happened.
Visited August 2022
Summertown Health Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2022
With all the negativity about GP surgeries I wanted to strike a balance by saying how excellent the Summertown Health Centre is. There is very little waiting time to talk to Reception Staff who are friendly and very helpful. I've subsequently been able to speak to a Duty Doctor (the same day) and immediately given a prescription or referral (X-ray etc).
Visited August 2022
Review titled Summertown Health Centre
Replied on 19 August 2022
Thank you very much for taking the time to leave this review. It is lovely to hear such positive feedback about your recent experience with the practice. I have shared this with our practice team.
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Review titled Failure to make referral a final straw
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Having struggled over the past two or three years to get advice from gps at this surgery on how to manage my recently-developed psoriasis - advice on how to use the medicines prescribed has varied from none to inconsistent - I asked the gp I spoke to in August to be referred to the Dermatology Department at the JR hospital. He agreed to make the referral. However, on checking over a month later to see if the referral had been made I have now found out that there is no record of this having been done. I will now have to try to get another appoinment to speak to a gp in order to persuade them to make a referral. The gp in question told me that psoriasis is generally managed by the surgery, but my experience means I am lacking confidence in such a process and would like to talk at least once to a specialist.
Visited August 2022
Summertown Health Centre has not yet replied.