Sunbury Group Practice
Green Street, Sunbury-on-Thames, Middlesex, TW16 6RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Absolutely horrendous doctors surgery. I really do dread ringing them or trying to book any appointments as every single time without fail there is some sort of problem with the receptionists. I have to pluck the courage up to speak to them. I think in the last year of being registered here I have maybe had one helpful receptionist. The doctors and nurses here are great however god forbid you need to actually communicate with a receptionist directly. There have been numerous times that I have been left in tears after phoning and visiting them they really set of my anxiety. Shortly after having my babies I have experienced postnatal depression and the lack of empathy and forcing me to tell them directly my problem when I have told them it’s urgent and i would rather discuss embarrassing and intimate and private things with the doctor directly but they refuse to help if I don’t tell them the whole details. I’m sorry if it’s harder for you to help someone but sometimes all someone wants is a bit of help, support and privacy without having to broadcast every single detail of everything going on in there life to every single person. A bit of understanding and compassion can go a long way. It doesn’t cost to be nice to people. You don’t know how people are feeling or what they are going through. I can’t imagine how people at really low points in there life feel speaking to these people. Disgraceful is all I can say.
Visited August 2023
Review titled Sunbury Group Practice
Replied on 22 September 2023
Dear Patient, Thank you for taking time to comment on the service you have received. I’m sorry that your recent experience with our practice has not been a positive one. This is not how we want any of our patients to feel, especially when (for most patients) the need to contact us is when they already feel unwell. There are ways in which to contact us without the need to call, if you feel this would be a better option for you. You can visit our website: www.sunburyhealthcentre.nhs.uk and choose the option that best suits your needs. Whilst the NHS App can be used to contact us or submit various admin requests, we would suggest completing an online form on our website to request an appointment with us. Once your appointment request is received, our team will triage your request and either book you an appropriate appointment directly or send you a link via text message for you to choose and book your own appointment, for a date & time that suits you. If you chose to call our team, you will be asked for the reason you want to be seen, this is so that they can direct you to the most appropriate clinical staff member for your condition. Once again, I am sorry you have had a disappointing experience. If you would like this to be investigated further, please send your feedback to the practice directly via letter addressed to me and I will be able to respond in more detail. Kind Regards Richard Fryer Business Manager
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Review titled Good practice
Rated 5 stars out of 5
by Michael David Hinde - Posted on 02 July 2023
Overall my experience has been good to very good with helpful advice and assistance from all concerned at the practice. Unfortunately they are unable to solve my problem, it being beyond their remit and they have to leave it to the wider medical profession, which is another tragic story altogether. About which I would like to speak to a Doctor as soon as possible.
Visited June 2023
Review titled Sunbury Group Practice
Replied on 07 July 2023
Dear Mr Hinde, Thank you for taking the time to leave your feedback on our service and I am pleased that you have been given helpful advice and assistance. I’m sorry that you have a problem that is outside of our remit, and I hope that by contacting the practice directly, you have been able to get an appointment to discuss this further. Kind Regards Richard Fryer Business Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Sharlene - Posted on 15 June 2023
I don't often need to bring my children to the doctors but over the past few weeks they have needed to be seen and on each occasion they have been treated promptly and with care. I feel like the current system for booking etc is working great and so much easier. Thank you Sunbury Health Centre!
Visited June 2023
Review titled Sunbury Group Practice
Replied on 19 June 2023
Dear Sharlene, Thank you for taking the time to leave us a positive review of the service you have received, I will make sure your comments are shared with the whole team. We are continuously working on ways to improve our processes in response to feedback and in conjunction with our Patient Participation Group. I am pleased to hear that our current system is working well and I do hope your children are feeling better. Thank you again. Kind Regards Richard Fryer Business Manager
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Review titled Kind understanding Dr
Rated 5 stars out of 5
by Marion Cosgrove - Posted on 13 April 2023
My mother was uneasy feeling that she was wasting the doctors time. Her Dr was so kind and understanding with my mother. So professional, thorough while being down to earth. Always have a good experience at this surgery. But this was the best. Thank you for all the wonderful work you all do
Visited April 2023
Review titled Sunbury Group Practice
Replied on 28 April 2023
Dear Ms Cosgrove, Thank you so much for taking the time to leave feedback about your mothers positive experience here at the Health Centre. I’m pleased that her doctor was able to reassure her, especially if she had been feeling uneasy already. I will be sure to pass on your feedback to all the team here – it really does make a difference to know how much we helped someone. Kind Regards Richard Fryer Business Manager
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Review titled So grateful
by julia lacey - Posted on 05 February 2023
I have had a swollen mouth for a few weeks which I kept hoping would clear and caused me a lot of discomfort. I had a phonecall appointment with the Duty Doctor on the same day of my request who prescribed me drops which have cleared the problem so quickly. It is such a relief to be free of pain and be able to get back to functioning. Thank you so very much.
Visited February 2023
Review titled Sunbury Group Practice
Replied on 02 February 2024
Thank you for taking the time to leave feedback about the positive experience you had with our duty doctor. We welcome positive feedback and will be sure to share your comments with the team. Kind Regards
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Review titled Great kindness
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
The reception staff could not have been more kind or patient in explaining the on line process to request help and a sick note whilst I was sick with COVID. Thank you all for your care, kindness & professionalism. Stay safe & well.
Visited November 2022
Review titled Sunbury Group Practice
Replied on 22 November 2022
Dear Patient, Thank you for taking the time to leave your positive review on the kindness of our staff, and the help you received while being sick with covid. I will ensure the positive feedback is passed across to the team - it really helps to know we have made a difference. Wishing you a speedy recovery. Kind Regards Richard Fryer Business Manager