Sunray Surgery
97 Warren Drive South, Tolworth, Surbiton, Surrey, KT5 9QDContact details and opening times
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Reviews
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Review titled Terrible experience with reception team
Rated 1 star out of 5
by Jackie - Posted on 18 June 2024
18/06/24 - I have been with Sunray Surgery for >40 years and never have I experienced such bad service/patient care from two members of the reception team. I simply wanted to book a booster jab for a travel vaccine. Spoke with a very unhelpful, uncaring, rude lady who wouldn't look anything up on the system, before eventually saying they weren't trained and were new (perhaps lead with that, rather than just being unhelpful without reason!) Had a call back from the surgery and clearly the 'new' person had provided incorrect information to her colleague as then had her rudely take the call and bark at me about not being trained to give info on what vaccinations are needed for holidays (which was not my question) and kept repeating that the nurse wasn't available for a month (despite me saying that didn't matter as could be booked anytime in 2024!) Never known anything like it. Goodness knows how this experience would leave someone feeling, if they were actually unwell! Sunray Surgery - you have 1 fantastic long standing receptionist and exceptional Dr's and Nurses. Please don't let terrible receptionists tarnish the practice. Train them better and don't scrape the bottom of the barrel employing someone who doesn't care and/or had no people skills. I'd prefer to wait longer on the phone to speak with someone helpful who cares, than have the phone answered quicker, with a wally on the other end!
Visited June 2024
Review titled Sunray Surgery
Replied on 04 July 2024
I am sorry you have had a challenging experience trying to get an appointment. I would be very grateful if you could contact me at the practice. I would like to understand what went wrong and how I can prevent this from happening next time. I would also like to ensure that your request has been resolved. I look forward to hearing from you. Kind Regards Eva George Practice Manager