Surrey Docks Health Centre (Nexus Health Group)
12 - 13 Blondin Way, (Off Downtown Road), London, Greater London, SE16 6AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP surgery very good. Appointment line dreadful
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Surrey Docks Surgery is brilliant so kind and helpful for my father of 93 years always go above and beyond in their help. Shame about the booking receptionist at the Nexus hub used the call back system 8.15 never got a call back called back was told at 9.20 by a lady don’t know what happened, no appointments for the day suggested he send in on line for an e-appointment they will get back 1/2 days he had spent all weekend being sick as the antibiotics didn’t agree with him for a very bad ear infection and he is a very frail elderly person. No understanding No compassion totally not interested it seems like they are making it difficult so we go to AE. Much better when we made appointments at the Surgery.
Visited October 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 23 October 2023
Thank you for your kind feedback about the practice staff, we will pass this on to the team. Regarding your call back - we're sorry that you did not get the service you were expecting. We would encourage you to get in touch via this form www.nexushealthgroup.nhs.uk/contact where you can discuss your concerns with the practice team. They can then investigate why you did not get a call to rejoin the queue.
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Review titled Awful Experience
Rated 1 star out of 5
by Sven Reinke - Posted on 16 September 2023
I went to my GP to get my blocked ear cleaned (ear wax removal needed / no other issues). I go a 10am appointment which was moved to 11.30am at 9.30am on the day of the appointment (no consideration whatsoever that patients might have a job and can't just come 1.5h later). The rather unfriendly GP had a look and surprisingly concluded that the ear wax needs to be removed - I shall book another appointment in 2 weeks (great...having a blocked ear for 2 weeks I thought). When trying to book the ear wax removal at the reception a minute later I was told that the earliest appointment is in 3 weeks (great...having to deal with a blocked ear for 3 weeks I thought). A week later I got a call from the health centre...telling me that the doctor whom I was booked for the ear wax removal isn't specialised in this but I was given a new appointment...another 2 weeks after the initial one. 5 weeks wait to simply get ear wax removed to unblock my ear. Astonishingly bad! I had no choice to going private as I cannot do my job half deaf - appointment within 2 days - procedure took 5 minutes. What is wrong with the NHS and this practice in particular?
Visited September 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 18 September 2023
Hi Sven We're sorry that you did not get the service you were expecting from us on your last visit. We would encourage you to get in touch via this form www.nexushealthgroup.nhs.uk/contact where you can discuss your concerns with the practice team. Many thanks Nexus Health Group
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Got sent for referral for Childrens community nurse, I mentioned to the doctor at the time that I could like to be referred to hospital nurse instead as that’s where we got referred before for same problem. She insisted the referral last time was not correct. Waited over 1 month for community nurse to put us triage but heard nothing, I chased to only have the referral rejected, I was told the GP shouldn’t have referred us to that department as they don’t deal with that. And now I must go join a new waiting line again to be seen my the right department at Evelina Hospital! I had to discover this myself by calling the community dept. The GP have not made a new referral yet!! How incredibly frustrating!!! what a waste of everyone’s time!
Visited May 2023
Surrey Docks Health Centre (Nexus Health Group) has not yet replied.
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Review titled Surgery is on rock bottom
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
I've been with this surgery for a number of years and never really had a problem. Recently it as really gone down hill. No one ever answers the phone and it's really difficult to get through. They no longer do advanced appointments you must drop everything on the day and attend same day appointments. I told reception I wished to speak with the doctor about several medical issues my son has, and she booked me 1 appointment. When doctor called she said only 1 medical issue per appointment, why was I not booked onto at least 2 appointments then? I was then referred to a-face to-face appointment by that doctor, knowing that I had reported more than one issue, the doctor still only referred 1 issue to the face-to-face appointment, when I attended in person, I tried to tell that doctor i had other issues, he said he can only address 1 as only1 problem was referred for the face to face appointment. Now i must go through the painful task of having to try and ring through again to get another appointment for other medical needs. I called this morning and reception said no other medical issues have been noted on his file despite having reported several! They will forever have long queues if they are making people book 5 different appointments for different medical issues, my 4 year old son has allergies, eye infection, needs physio therapy to name a few and I must book 5 separate appointments? Attend on 5 different days? What a waste of time and what an extremely inefficient way of working! someone needs to review the process it's causing more congestion that it is helping!
Visited April 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 20 June 2023
We're sorry that you did not get the service you were expecting from us. If you would like to discuss your concerns with the practice team, please get in touch via our online form here https://nexushealthgroup.nhs.uk/feedback-and-complaints.
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Review titled Fantastic Support
Rated 5 stars out of 5
by Kevin Farrelly - Posted on 14 March 2023
This surgery has been looking after my wife, my 3 children (12, 11 and 3) for 18 years now. They are exceptionally professional, friendly, obliging and effective. In the last 12 months they have dealt with all the day to day problems of children speedily, courteously and effectively. They have also been pro-active in making sure that my Long-Covid symptoms deteriorated no further. If there are delays on ringing into them, I suspect that is simply because they have fewer lines than the number of people calling. There are also other ways to get in touch with them, to which they respond. If there are delays in actually having your appointment, I suspect this is because they are prepared to go above and beyond to give each patient the time they need rather that that limited by the government. That may make you a little late but will mean you'll get the same attention.
Visited March 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 17 April 2023
Dear Kevin Thank you so much for your feedback. It is wonderful to hear that you have had such positive experiences over the years. I will make the team aware of your feedback, thank you once again it is much appreciated! Best Wishes Georgie (Site Manager)
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Review titled Excellent
Rated 5 stars out of 5
by Maria - Posted on 08 March 2023
Had my annual review today as usual seen very quickly no waiting. The service is always professional, courteous and well explained. Very happy 5 stars
Visited March 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 09 March 2023
Dear patient, Thank you so much for telling us about your recent visit to the surgery. The team are continuing to work hard at providing the best service possible, and we hope that these positive experiences may continue in the future for you. Best Wishes Surrey Docks Health Centre
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Review titled Superb consultation
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
Excellent consultation with a doctor who was very patient and understanding with a condition I was very wary about bringing up. 5/5
Visited October 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 09 March 2023
Dear Patient, Thank you so much for telling us about your experience at the surgery. We strive to offer a high level of service to our patients, and we hope that these positive interactions may continue for you in the future. Best Wishes Surrey Docks Health Centre
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Review titled Long call waits
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2022
I was very very disappointed to be 8th in the queue when calling the surgery and then when getting to first in the queue 1 hour later the line disconnected. I immediately called back to be 3rd in the queue and had to wait another 40 minutes before the telephone was eventually answered. The receptionist however was very helpful
Visited October 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 09 March 2023
Dear Patient Thank you for highlighting your experience with us. I would like to apologise for the struggles you faced when trying to contact us. We recently introduced a new initiative that has centralised our telephony services. This has drastically cut waiting times, and improved the overall service we provide. I hope that you have been able to see these positive changes, and benefit from a much higher standard of service. Best Wishes Surrey Docks Health Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2022
I have been a patient here (along with my family) for 28 years. My appointment today was, as always, brilliant and the GP i saw was sensitive, kind and knowledgeable. I have used the econsult service several times and it is quick and responsive and convenient. I have always had an appt when needed and issues dealt with quickly when I didn’t. When I was seriously ill and used the phone to book they were amazing. I am more than aware of the pressures they are under but the care they provide is exemplary. Thank you
Visited August 2022
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 06 September 2022
Dear Patient Thank you for your positive comments. I am pleased that the service you have experienced with us here at Nexus has been a positive one and we look forward to providing the same service to you and your family for another 28 years. Kind Regards Alia Majid Patient Experience Service Manager