Sutherland Lodge Surgery
115 Baddow Road, Chelmsford, Essex, CM2 7PYContact details and opening times
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Reviews
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Review titled New appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2023
We now have use a new online appointment system, I received 6 text messages yesterday to make an appointment with a doctor within 2 weeks. This I tried to do only to find the new appointment system had closed early as it was over subscribed. How can this be an improvement as it can only be used a limited amount of hours?
Visited November 2023
Review titled Sutherland Lodge Surgery
Replied on 15 November 2023
Dear patient, Thank you for taking the time to post your comment. The new online appointment system is monitored to ensure the requests we receive allow us to triage all patients and to operate within safe parameters. Winter Pressure and general coughs and colds do increase the number of requests received. We have made a change to the way we send blood test results, you may have been given one form however each test ticked on that form is returned to us separately. On this occasion you received a text for each one. We will ensure all Doctors are aware of the new way of notifying patients of test results. The option to call the surgery is still available if you have received instruction to book an appointment urgently. Our form opens at 7.00am and so for routine appointments it is sometimes necessary to wait until the next day. Under 5's and over 75 or frail are encouraged to call the surgery once the form closes and it is clear from the message on the on-line form that this is the process to follow. Once again I apologise that you were unable to access the form immediately, we would not have capacity to meet the demand if the form were available for 24 hours. Many GP surgeries in the country now have a digital front door and all are working towards this by March 2024. You will be aware that we are in the first week of our refurbishment however you may not have seen our update advising patients that staff are working slightly differently during this exciting time. Should patients have queries or concerns we have posters encouraging people to contact us via our email address. Once again thank you for your feedback. Yvonne Wright Service Manager