Sutterton Surgery
Spalding Road, Sutterton, Boston, Lincolnshire, PE20 2ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Recent experience
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2024
I have been with Sutterton Surgery for over 20 years, during this time I have received excellent service until recently. Since the take over in March 2024 the service has gone from being excellent to becoming mediocre. When I rang at 8.15am this month to be second in the queue, I was told there were no appointments left for the entire day whether face to face or telephone. When I explained that the reason why I was ringing was due to difficulty breathing due to what I thought was a chest infection I was told they couldn’t see me today even though I have asthma. I had to result to going to UTC at Pilgrim hospital who confirmed I did indeed have a chest infection and they prescribed antibiotics and steroids. I felt I didn’t need this service and it was a waste of resources when this is a primary care illness. Now before the take over the doctors, nurses and receptionists would try every avenue to try and either see you or speak to you over the phone. In my opinion the service is getting worse. From what was in my opinion the best GP surgery in the surrounding area is slowly becoming like ‘most’ surgeries around Boston. What is happening?!?
Visited July 2024
Review titled Sutterton Surgery
Replied on 31 July 2024
Dear Patient Thank you for taking the time to leave a review. If you would like to call me, hopefully, we can discuss this further. Kind regards Karen Tetther Practice Manager
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Review titled Simply The Best.
Rated 5 stars out of 5
by Sean - Posted on 06 June 2024
A big thank you a to all for the amazing work you all do. This last few weeks has been very stressful for me with all that been happening. It's really appreciate the way you keep me informed and making sure everything is being done to help me. Really big thank you to the receptionists who understand and listen to me when I’m worrying. Also like to say thank you to the office back room staff who are very helpful.
Visited May 2024
Review titled Sutterton Surgery
Replied on 31 July 2024
Hello Sean We are pleased to know that you feel supported and appreciate that you can think of thanking us when you are up against things. Please be assured we will always try to help. I will let the team know. Best Wishes Karen Tetther Practice Manager
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Review titled Wonderful people
Rated 5 stars out of 5
by Miss Fiona - Posted on 21 May 2024
This morning I was taken ill and left feeling very vulnerable. The Dr was very thorough with me as well as being understanding and sympathetic to my sudden outburst of tears. I felt like I had been listened to and taken seriously. Being a busy surgery they manage to achieve still giving the personal touch.
Visited May 2024
Sutterton Surgery has not yet replied.
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Review titled A true village/family surgery
Rated 5 stars out of 5
by M Thompson - Posted on 29 February 2024
I rarely need to use the GP surgery, but when I have recently, they have been amazing. The ANP has called to check up on my after medication had not taken affect and my symptoms were worsening. While the whole NHS is struggling to cope with the sheer numbers of patients, prescriptions, visits, missed appointments and services they have to provide, our surgery still manages to deliver a traditional experience where you feel like you have a team of real family doctors supporting you.
Visited February 2024
Review titled Sutterton Surgery
Replied on 01 March 2024
Good Afternoon Mr Thompson Thank you for your kind review and for taking the time to write to us. I am happy to hear that your recent experience with the practice has been a good one and that you are receiving a good service. We have a dedicated team that will always go that little bit further and I will ensure your kind comments are relayed to everyone. Thank you once again Karen Karen Tetther Practice Manager
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Review titled Absolutely a brilliant service
Rated 5 stars out of 5
by Sean - Posted on 27 February 2024
Today my daughter had a very high temperature at nursery. I went a collected her at 14:15. I rang Doctor's at 14:30 and was seen at 15:30. Absolutely 100% excellent service again by a excellent run Doctor’s surgery.. Thank you to all concerned for the excellent service.
Visited February 2024
Review titled Sutterton Surgery
Replied on 28 February 2024
Good Morning Sean Thank you for your generous comments, We are always grateful for patients taking the time to write in and express their views, good or bad, but positive feedback always helps morale. I will ensure the whole team receives your thanks. Karen Karen Tetther Practice Manager
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Review titled Fabulous team in front and behind the scenes
Rated 5 stars out of 5
by JDu - Posted on 06 January 2024
Our youngest is currently under a few different consultants and throughout this journey for good health we have had our eyes opened up to how much work goes on in the background at the surgery, not just when we go in for an appointment. For example, being an advocate to hurry things along, seek and explore potential roots for support, and aiding next steps - all without us having to ask or chase. They have challenged others when we've hit walls, and explained potential barriers that NHS red tape might bring. Throughout, we have been cared for as humans - not as a caseload. We have been patients at Sutterton Surgery for a good 12 years now. All surgeries have been put to the test, lots have had their difficulties, especially through lockdowns, however we have experienced nothing support and help. When I hear of difficulties others have in getting help at nearby practises, still now, I am shocked as the running and management at Sutterton feels seamless in my experience. Everyone is a team member there (staff turnover is always a good sign... and I see nothing but the expansion of skills and people), and praise is to all. Having said that, a special thanks to those who are performing miracles behind the scenes for my little girl, and giving that support when it feels like a lonely battle - thank you for your kindness, empathy and for listening Sutterton Team!
Visited December 2023
Review titled Sutterton Surgery
Replied on 21 May 2024
Dear Patient Thank you for your lovely review. I did respond to this immediately I received it way back in December 2023. Unfortunately, we seemed to have had a blip. Anyway, I noticed this today and would like to apologise for the error. Your review made our day and we were all grateful for your kind words. It is always heartening when patients appreciate how hard we all work and although we are expanding daily, we aim to keep it "small and friendly". Thank you once again. Karen Tetther Practice Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Sean Walsh - Posted on 08 December 2023
I had appointment for my 2 year old daughter today with the Nurse Practitioner. The service was excellent from the Nurse,Receptionist,Pharmacist and Management. They all did there little bit as they could see my hands were full with my children and got my daughter's medicine very quick. Thank you
Visited December 2023
Review titled Sutterton Surgery
Replied on 11 December 2023
Good Morning Sean Thank you for your kind review, it's all part of the job and we could see you didn't need to be waiting unnecessarily. We are grateful you have found the time to leave a review, and I will certainly show this to the team. Thank you Sean Karen Tetther Practice Manager
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Review titled A wonderful practice with staff who really care
Rated 5 stars out of 5
by Margaret Forrest - Posted on 01 November 2023
We moved to the area earlier this year and have been blown away with how welcoming Sutterton Surgery have been. To find a GP practice that is small enough to feel like a family yet show superb efficiency & professionalism, is rare to find these days when there are so many constraints on GP services. I have found Sutterton Surgery's staff to always be so cheerful and caring. It's rare to have your GP surgery's telephone answered by a friendly receptionist and not a robotic queue system! Also to be able to speak directly with the dispensary is quite unique in my experience, with staff who take time to answer any questions you may have about medication. Recently I needed blood tests doing prior to an annual hospital review and the whole process was seamless from my appointment with the nurse through to her emailing the results to the hospital in time for the review. And the Covid booster/flu clinic in October was incredible; staff giving up a day at the weekend to offer this service and again, to feel cared for as a patient just makes all the difference - thank you to all staff! In summary - when you need the GP surgery it's likely that you or a loved one is feeling unwell or needing reassurance. At times such as that, knowing that you'll be supported by friendly, caring staff means everything. In my opinion that's where true healthcare begins and you can't put a price on the value of wellbeing.
Visited October 2023
Review titled Sutterton Surgery
Replied on 02 November 2023
Good Afternoon Mrs Forrest What a wonderful review, thank you very much. We are thrilled that you are happy with your care here at the practice and your compliments have cheered us no end, especially during this miserable weather. All of us enjoy the Flu/Covid clinics, it is a perfect opportunity to see old faces and have a catch up. Thank you for once again and for taking the time to leave your review. Kind regards Karen Tetther Practice Manager
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Review titled Simply The Best
Rated 5 stars out of 5
by Sean Walsh - Posted on 08 August 2023
The staff always go that extra mile to help there patients. Thank you are all amazing,I would definitely recommend the surgery.
Visited August 2023
Review titled Sutterton Surgery
Replied on 10 August 2023
Good Morning Sean Thank you so much for your review, we all appreciate such complementary feedback, it really lifts us. Thank you for thinking of us and taking the time to leave a review. Many thanks Sean Best Wishes Karen Tetther Practice Manager
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Review titled Fantastic practice, small but mighty
Rated 5 stars out of 5
by Victoria Callaby - Posted on 01 August 2023
I’ve had to visit the surgery a number of times in the last couple of years both for myself and my children. I have seen both the GP and one of their nurse practitioners several times but have also had appointments with the nurses and dealt with the dispensary staff. All are genuinely lovely but my particular praise is for the nurse practitioner and GP. They clearly take the time to check the patient’s notes before coming to fetch you from their waiting area which enables them to give a good personal touch and show their patients they are interested and care. I’ve experienced other large local medical centres and they just do not give the same attention. I saw the nurse practitioner yesterday with my two children who were both unwell but also have ongoing problems I needed to discuss. I was given excellent advice, and an urgent referral was made for one problem which I was phoned about later that day, showing it was immediately in hand. Importantly my mind was put at rest about their illness and I left with an understanding of what to do next. Sutterton is a small practice but the team do an outstanding job
Visited July 2023
Review titled Sutterton Surgery
Replied on 10 August 2023
Good Morning Victoria Thank you for your feedback and the positive comments on the care received at the practice. I will ensure that both the ANP and GP are aware of your thanks. I especially like your comment "Small but mighty". Thank you for taking the time to leave a review, especially with two small children to run around after. Best Wishes Karen Tetther Practice Manager