Sutton Bridge Medical Centre
Sutton Bridge Medical Centre, Railway Lane, Sutton Bridge, Spalding, Lincolnshire, PE12 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Late advice request/ lovely receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2025
As someone who works in general practice I honestly rang on off chance late on a Friday afternoon not expecting too much being Friday . The receptionist was excellent listened , took all my details and sent message to GP. I later got a call to say I could collect a prescription from any chemist next day( as it was now OOH) Thank you for your help.
Visited January 2025
Sutton Bridge Medical Centre has not yet replied.
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Review titled Thank you for taking the time to listen
Rated 5 stars out of 5
by Stacey - Posted on 29 October 2024
Dr g b, took the time to listen without rushing me along. I am grateful for her calm, friendly and professional manner. I was given clear information and offered various options. Most of all, I was supported in the most positive way. Dr g b, please never underestimate your power to change people’s lives for the better; not just in physical health, but in all areas. You offer sage advice and calm moment of healing with your presence. Thank you! A star of the nhs 🌟
Visited October 2024
Sutton Bridge Medical Centre has not yet replied.
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Review titled Embarrassing Admin Staff
Rated 1 star out of 5
by Mr G. Jimson - Posted on 16 October 2024
At around 13:45 until 14:10 I tried to make an appointment, this simple task turned out to be an ordeal. I first had to select option 1, to which I had no reply for 4 mins, I then tried option 2, again to which I had no reply for about 8 mins. I would kind of understand if this was at 08:00 in the morning, but mid afternoon!!!! I then phoned back and selected option 4, to which I had an answer from a very stroppy admin person, felt like I had ruined her day, all I got from her was, “well, I can’t book appointments from here” I replied back with, “but they’re not answering the phones” her reply was “ummm, well I can’t do it from here” Absolutely terrible patient care, this particular service needs to be audited by an external team. The majority of the feedback reports from patients do not make good reading. At the end of that ordeal I never actually had an appointment booked!! Shocking service..
Visited October 2024
Sutton Bridge Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Joanna - Posted on 17 May 2024
I was very easily able to get an appointment on the day for my daughter, which has been the case previously when we have needed an appointment. The receptionist on the phone and the receptionist at the front desk were both very friendly and helpful. The GP that we saw was also very welcoming and professional. Thank you for providing a fab and accessible service as always!
Visited May 2024
Sutton Bridge Medical Centre has not yet replied.
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Review titled Dr's are fairly good
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Dr's are good, but the service is bad. They operate a phone on the day service. This is so annoying and bad. You cannot book in advance so you need to set on the phone from 8am for about 30 minutes or more. The staff who finally answer seem not interested and just want to finish the call. What I see from arriving at the practice, is the staff seem more interested in gossip than patients. The same can be said about most of the dispensery staff. This whole practice needs to stat thinking about the patients more
Visited September 2023
Sutton Bridge Medical Centre has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Sandy Randle - Posted on 05 September 2023
Very poor care. Great dispensary. Reception for making appointments is appalling. Calling is a waste of time
Visited August 2023
Sutton Bridge Medical Centre has not yet replied.
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Review titled Kind caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
i had to contact the practice due to a bad fall. initial gp was lovely and gave me time to explain what had happened and she arranged for their paramedic to visit me. he again was excellent kind and caring. I have today spoken to another gp about results and again nothing too much trouble and I am seeing him f2f. reception and secretaries have been efficient and just great, keeping me up to date with referral and generally sorting me out! thank you
Visited May 2023
Sutton Bridge Medical Centre has not yet replied.