Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Sutton Coldfield Group Practice - Ley Hill .
Reviews
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
I saw Dr today at 1.15pm. I was concerned about discomfort and pain associated with my diagnosis of diveticular disease. Dr listened and he drew diagrams to explain the illness, he took my blood pressure and temperature. He then examined my abdomen, at all times he was kind and reassuring. Dr was knowledgeable and professional and I felt reassured and confident by his explanation and treatment plan. He is an asset to the practice. I was grateful to be seen by this GP today
Visited December 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 19 December 2024
Dear Patient Thank you very much for taking the time to post such lovely feedback . We really appreciate your kind words and I will feedback to the practice Nicky Redshaw Complaints Lead
-
Review titled Good experience
Rated 5 stars out of 5
by Susan Stephenson - Posted on 06 December 2024
Booked online and was phoned by doctor 10 minutes later with an appointment an hour later. Seen by doctor and diagnosed and prescription sent to chemist . Quick and efficient.
Visited December 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 09 December 2024
Dear Susan Thank you very much for this lovely feedback , I will make sure that Ley Hill staff see this , it will make their day Nicky Redshaw Complaints Lead
-
Review titled Great when you can get a appointment
Rated 4 stars out of 5
by Mark Harford - Posted on 30 October 2024
Annual health review today. Great nurse and dealt with an outstanding admin on the front desk. Young lady was outstanding. Dealt with an awkward client in front of me with patience, courtesy and a smile.
Visited October 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 05 November 2024
Dear Mr Harford Thank you so much for your kind words , I will make sure our reception team get your feedback Kind Regards Nicky Redshaw Complaints Lead
-
Review titled Very helpful doctor
Rated 5 stars out of 5
by William Soden - Posted on 10 October 2024
Just wanted to say how impressed I was with the help, Information and care that I received today. You are a credit to your practise and I am so delighted to have received some proper attention and care from a doctor as I haven’t received this dedication recently from other medical practises. Thank you so much !!! (It won’t let me add her name by the way)
Visited October 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 14 October 2024
Dear Mr Soden Thank you so much for taking the time to leave these wonderful comments , I will make sure that the GP in question receives this . Thank you again Nicky Redshaw Complaints and Governance Lead
-
Review titled Excellent practice. Highly recommend.
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
I was extremly impressed by Leyhill surgery. Never been there before but would choose there again if required. Lovely pleasant professional receptionist, & the nurse practitioner was very helpful,professional and efficient. The surgery was very clean with a nice seating area & parking was easy. Thank you everyone.
Visited September 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 06 September 2024
Dear Patient Thank you so much for your kind words - it means a lot to us all , I will make sure the staff involved see your comments Nicky Redshaw Complaints Lead
-
Review titled Wonderful service from the HCA and Phlebotomist Team
Rated 5 stars out of 5
by Amy - Posted on 09 September 2024
I received my flu jab on Saturday 7th September 2024 (lunchtime) at Ley Hill Surgery, from a member of the HCA and Phlebotomist Team. The staff member had a wonderful, kind, manner, took the time to reassure me, talked me through the side effects and genuinely took an interest. A credit to the surgery. Thank you for providing such a caring service.
Visited September 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 12 September 2024
Dear Amy Thank you so much for the lovely review - we are so glad to hear about your positive experience at Ley Hill I will make sure that the staff involved are informed Nicky Redshaw Complaints Lead
-
Review titled Problems with online booking system and in person appointments
by Anonymous - Posted on 14 August 2024
The online booking system appointment that is for all the SCGP sites needs a rethink or improvement with patient/staff input perhaps. There is scant information on the online page to help people using it. I have tried to use it for the first time and failed. You may be using it at a time when you are in need of an appointment and you may fail if you do not fit the drop down menu criteria. Your ailment or request may not be listed for you to prepopulate in the form, and you will struggle to proceed with a booking because of this. There is no "free type" option, and you are, asked to answer honestly a series of questions about your condition - answer "no" and it may stop you proceeding, as I have found. It is also only available to use until 12noon. In person requests for an appointment at reception in person it can be a problem. Receptionists will often say "there is nothing available" or "The Drs diary has not been uploaded." If you ask when will it be updated the reply is"I don't know" so you can't get an idea as to when bookings generally become available to try again. It is unbelievably frustrating, and as a customer of the practice you would expect an explanation and solution. Triage by all means - but this month my experience has been incredibly frustrating when I'm asked in a txt message by a Dr to book a Review appointment with a Dr - and I struggled in person and online. As a patient you need to understand how an appointment system works in order to have a chance to be successful in obtaining one within the next month. These are basic requirements in order to face a chance of obtaining medical help at your Surgery. There seems a disconnect between Patient need and I. T system design, or Surgery practice need at the front end. We are people, human beings with ailments, ongoing conditions and many are, worried about our conditions. I'm sure the Reception staff must be as frustrated as the patients, if so I hope they voice their concerns. This system was changed in Dec 2023 I read in a leaflet in the, Surgery. I have tried to use it Aug 2024 and failed. You cannot use the, NHS App to book SCGP appointments, you cannot use Symtonline either, only the Group Practice website. You can queue up at 8 am outside, or try to phone - but it seems the vast majority of bookings go early and first thing. I do not visit the Surgery often with requests for appointments, so perhaps I am not "in the know"about how it works. I didn't need a same day appointment, it wasn't an emergency - but it was something I needed to get done. I had to try another route ( suggested by Reception) to try to get an appointment. Which will be by phone with a Dr it seems. I was left unhappy, by the callback from person telling me this, their curtness and tone of voice was unnecessary. Sadly I didn't take their name, I was so gobsmacked. I can only imagine the person was as frustrated by the, appointment system as I am to behave like that. I await my phone appointment.
Visited August 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 15 August 2024
Dear Patient Firstly may I thank you for taking the time to leave these comments We are always trying to improve our systems and this is extremely useful from a patients perspective . We are currently looking at changes to our booking procedure and will be taking note of your comments. Nicky Redshaw Complaints lead
-
Review titled Regardless you will use our website to make an appointment
Rated 2 stars out of 5
by Richard Cassidy - Posted on 14 August 2024
There are occasions when internet triaging is inappropriate. Apparently it is appropriate for a father to make an appointment online on his daughter's behalf despite the fact that the issue is in an intimate area. Thanks for that.
Visited August 2024
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
-
Review titled Good desk service appointments very difficult.
Rated 5 stars out of 5
by James Dainty - Posted on 17 July 2024
..Excellent help from lady at desk.She gave me her full attention to deal with a conflicting matter.The situation was eventually solved by her.
Visited July 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 25 July 2024
Dear Mr Dainty Thank you for your kind review , it is much appreciated , I will this to the member of staff involved Nicky Redshaw Complaints Manager
-
Review titled Outstanding Service
Rated 5 stars out of 5
by Michael Hunt - Posted on 09 July 2024
Can I just say how impressed I have been with the service I have received recently from the Practice, in particular the doctor who has always called me promptly with test results and next steps with regards results relating to my Liver.
Visited July 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 18 July 2024
Dear Mr Hunt Thank you so much for your lovely feedback regarding the service you received at Ley Hill Surgery. I will share your feedback with the team and especially the Doctor you mentioned. I'm sure they will as pleased as I to read your comments. Kind Regards Nicki Frost Service Delivery Manager