Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr- amazing service and support
Rated 5 stars out of 5
by Joy Baker - Posted on 15 April 2025
Dr has been seeing me regularly through a difficult period and has been brilliant. She has listened, understood and provided me with the support I needed. She is personable, relatable and I received an excellent level of care. I hope that she receives the recognition that she deserves and would like to thank her for being integral to my progress and where I am now.
Visited April 2025
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2025
A health nurse went above and beyond Her role, after me telling her my smythoms. I got to see an emergencyd doctor. Which infact could have saved my life.
Visited March 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 April 2025
Thank you so much for taking the time to review our service , it is wonderful to know that we made a difference Nicky Redshaw Governance and Complaints Lead
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Review titled Standard of care
Rated 5 stars out of 5
by Christopher Thomas - Posted on 19 February 2025
I have visited Ley Hill surgery in Sutton Coldfield today having organised fairly short notice Doctors‘s appointment in relation to a medical issue. From the moment I walked into the surgery to the point I walked out, the standard of care has been excellent. D.a. at the reception was friendly and engaging passing me the information that I needed and the directions too my waiting area with a warm friendly approach. On speaking with Dr s.r. she immediately put me at ease with a thorough examination and speedy diagnoses of the problem. There is a lot of negative press around Dr surgeries circulating a present but I have to say I have nothing but praise for this practice and the warm standard of care that they are able to deliver in the face of being overwhelmingly busy. Thank you very much to all…Chris Thomas.
Visited February 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 April 2025
Dear Mr Thomas Thank you for your really kind review , it is very much appreciated Nicky Redshaw Governance and Complaints Lead
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Review titled Excellent GP Appointment
Rated 5 stars out of 5
by Samuel Booth - Posted on 04 February 2025
Following a recent seizure on holiday, I had a follow up appointment on 4/2/2025 at 10am. The GP I saw was professional, courteous and thorough and I felt that my rather complex issue was managed neatly and efficiently. I felt listened to and left satisfied with the outcome of my appointment.
Visited February 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 04 February 2025
Dear Samuel Thank you so much for your kind words - we really appreciate it when someone takes the time to contact us . I will make sure that the Dr you saw is made aware of your compliments. Regards Nicky Redshaw Complaints and Governance Lead
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Review titled Fantastic practice
Rated 5 stars out of 5
by John Kelly - Posted on 04 February 2025
I had a appointment regarding back problems with the Phisio and she was utterly amazing lots of questions and a physical examination which is virtually very rear these days I have had lots of Phisio in the past this appointment really educated me in what I should do she has recommended further treatment I have also visited a Doctor in January re feet problem what a Doctor Receptionists are wonderful for all three 10/10
Visited February 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 05 February 2025
Dear Mr Kelly Thank you for taking the time to post a comment , we really appreciate it . It means so much to us that you found our service so helpful . I will make sure the staff involved see your post Thank you Nicky Redshaw Governance and Complaints Lead
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 20 January 2025
Appointment time not honoured and with no communication nor apology. Seems like patient time is not seen as having any value. Was seen 20 minutes late and there was no patient before. Very poor.
Visited January 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 20 January 2025
Dear patient Thank you for taking the time to feedback to us regarding your appointment - I would like to investigate further , please could you contact your surgery directly ? Nicky Redshaw Complaints Lead
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
I saw Dr today at 1.15pm. I was concerned about discomfort and pain associated with my diagnosis of diveticular disease. Dr listened and he drew diagrams to explain the illness, he took my blood pressure and temperature. He then examined my abdomen, at all times he was kind and reassuring. Dr was knowledgeable and professional and I felt reassured and confident by his explanation and treatment plan. He is an asset to the practice. I was grateful to be seen by this GP today
Visited December 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 19 December 2024
Dear Patient Thank you very much for taking the time to post such lovely feedback . We really appreciate your kind words and I will feedback to the practice Nicky Redshaw Complaints Lead
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Review titled Good experience
Rated 5 stars out of 5
by Susan Stephenson - Posted on 06 December 2024
Booked online and was phoned by doctor 10 minutes later with an appointment an hour later. Seen by doctor and diagnosed and prescription sent to chemist . Quick and efficient.
Visited December 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 09 December 2024
Dear Susan Thank you very much for this lovely feedback , I will make sure that Ley Hill staff see this , it will make their day Nicky Redshaw Complaints Lead
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Review titled Great when you can get a appointment
Rated 4 stars out of 5
by Mark Harford - Posted on 30 October 2024
Annual health review today. Great nurse and dealt with an outstanding admin on the front desk. Young lady was outstanding. Dealt with an awkward client in front of me with patience, courtesy and a smile.
Visited October 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 05 November 2024
Dear Mr Harford Thank you so much for your kind words , I will make sure our reception team get your feedback Kind Regards Nicky Redshaw Complaints Lead
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Review titled Very helpful doctor
Rated 5 stars out of 5
by William Soden - Posted on 10 October 2024
Just wanted to say how impressed I was with the help, Information and care that I received today. You are a credit to your practise and I am so delighted to have received some proper attention and care from a doctor as I haven’t received this dedication recently from other medical practises. Thank you so much !!! (It won’t let me add her name by the way)
Visited October 2024
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 14 October 2024
Dear Mr Soden Thank you so much for taking the time to leave these wonderful comments , I will make sure that the GP in question receives this . Thank you again Nicky Redshaw Complaints and Governance Lead