Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
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Reviews
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Review titled Excellent Support from Surgery
Rated 5 stars out of 5
by Gaynor P - Posted on 10 December 2022
I needed a same day appointment. After discussing symptoms with Receptionist she got me the last one available to see Nurse Practitioner. I had walked down to surgery on off chance for advice. Despite them being very short staffed due to illness ( yes they are human) I was impressed by the care I was given by Reception. The Nurse Practitioner saw me later that day and after examining me, taking history I was prescribed medication. I was so appreciative - and have a chance of feeling well for Christmas now. I am on track for follow up if things don't improve. The Pharmacy work v.hard in a small space- and obtained my medication for me. I have always found this Surgery to be there for me when I need medical help. I understand my part in the process though, and use their online system to order drugs ( in good time to recieve them ) manage symptoms myself ( before requesting an appointment) and if it was necessary - go to A&E or a walk in centre. Their online website information gives good medical advice on simple ailments and what to do in an Emergency. I feel as a Patient it is my responsibility to understand how the NHS can help me and what is my part in the process. I have witnessed awful behaviour in waiting room from patients towards Receptionists when their demands are unrealistic. Staff are doing their job and triage requests appropriately. Well done Ley Hill Surgery and Pharmacy despite difficult times. Thank You
Visited December 2022
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 May 2023
Thank you for your positive feedback. This will be shared with our Team and really helps with staff morale, when some days are not going so well. Kind regards Maxine Rowley (Service Delivery Manager)