Sutton Coldfield Group Practice - Vesey
James Preston Health Centre, 61 Holland Road, Sutton Coldfield, West Midlands, B72 1RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 22 October 2024
why cant you just phone up and make an appointment, instead get told you have to book online, still unable to book online as it wont let me, just want to speak to someone
Visited October 2024
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Great reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2024
Got through on the phone really quickly, reception dealt with my query wonderfully. Total professionals, helpful, accommodating. Fantastic experience!
Visited July 2024
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 18 July 2024
Dear Anonymous Thank you for your lovely feedback regarding your recent call. I will share it with the team who I'm sure will be as equally pleased as I to read your comments. Kind regards Nicki Frost Service Delivery Manager
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Review titled Resolved issue
Rated 4 stars out of 5
by Chris Brailey - Posted on 16 August 2023
I had a bit of an issue with ordering a repeat prescription. To be honest the digital process around exception handling needs a bit more work and not end (for the customer) in a 'black hole'. However, having had a couple of attempts, the practice did take the trouble to call me to understand the issue and then resolved it effectively.. So all's well that ends well, but the root cause is still there.....
Visited August 2023
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Waiting for an answer when telephoning for an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Dear Vesey Practice, I have been a patient of the practice for over 35 years but finding contacting the surgery more difficult each time I try, on 18th July 2023 I waited on the telephone for 50 minutes without an answer and again today 19th July for 50 minutes, this isn't the Vesey Practice of the past years and may I recommend that the telephone system be changed back to when you knew what number you were in the queue or you could receive a call back. I've even looked on your website and cannot book an appointment for the nurse so could you please review that also. Many Thanks.
Visited July 2023
Sutton Coldfield Group Practice - Vesey has not yet replied.