Sutton Coldfield Group Practice - Vesey
James Preston Health Centre, 61 Holland Road, Sutton Coldfield, West Midlands, B72 1RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 22 October 2024
why cant you just phone up and make an appointment, instead get told you have to book online, still unable to book online as it wont let me, just want to speak to someone
Visited October 2024
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Great reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2024
Got through on the phone really quickly, reception dealt with my query wonderfully. Total professionals, helpful, accommodating. Fantastic experience!
Visited July 2024
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 18 July 2024
Dear Anonymous Thank you for your lovely feedback regarding your recent call. I will share it with the team who I'm sure will be as equally pleased as I to read your comments. Kind regards Nicki Frost Service Delivery Manager
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Review titled Resolved issue
Rated 4 stars out of 5
by Chris Brailey - Posted on 16 August 2023
I had a bit of an issue with ordering a repeat prescription. To be honest the digital process around exception handling needs a bit more work and not end (for the customer) in a 'black hole'. However, having had a couple of attempts, the practice did take the trouble to call me to understand the issue and then resolved it effectively.. So all's well that ends well, but the root cause is still there.....
Visited August 2023
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Waiting for an answer when telephoning for an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Dear Vesey Practice, I have been a patient of the practice for over 35 years but finding contacting the surgery more difficult each time I try, on 18th July 2023 I waited on the telephone for 50 minutes without an answer and again today 19th July for 50 minutes, this isn't the Vesey Practice of the past years and may I recommend that the telephone system be changed back to when you knew what number you were in the queue or you could receive a call back. I've even looked on your website and cannot book an appointment for the nurse so could you please review that also. Many Thanks.
Visited July 2023
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
At 8:00am, I visited the practice to book an appointment. I received both a Doctor’s call and a blood test before 10:00am on the same day. Really excellent service.
Visited January 2023
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 08 May 2023
Thank you for your kind feedback, this has been passed to the Vesey Team. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled No appointments ever
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
I rang 101 times today. Did not even get in a queue. The call juat kept saying call ended. Messaged to ask for 7 day sick note as due to my work cant work with flu aymptoma with vulnerable patients. Reply was book an appt. So now have to go to work as already had a week off and risk passing my bug to others. It is always the same. Even when i have a smear or blood teat its always at a surgery 4 mikes away but gp appts are impossible. Shocking way to treat people. Then i has a text to say i missed a call back from admin team when no one had foned me. It said ring back and i did immediately to be told it was closed at 5pm. I work in a gp practice myself ans it is nothing like this. Have all the gps left?
Visited December 2022
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 11 May 2023
Dear Patient Thank you for your feedback and we apologise for the problems you are experiencing. Your feedback is important so we may continually review patient access to services. Kind regards Maxine Rowley (Service delivery Manager)
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Review titled Contact
Rated 2 stars out of 5
by Kenneth Philip Smith - Posted on 05 December 2022
I regularly need to book a psa blood test. Telephoning today I expected a long wait but today but a pre-recorded message that a lot of staff were off sick preceeded the blunt 'I am sorry we are unable to answer.....' The website was equally unhelpful. This is non urgent & only needs a nurse. Can this not be requested online somehow and be answered when staff are available?
Visited December 2022
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 08 May 2023
Dear Kenneth Thank you for your feedback and apologies you had a poor experience a few months ago. There have been a few changes at Vesey and hoping any future appointments have been an improved service. We are continually reviewing how to improve patient access. Kind regards Maxine Rowley (Service Delivery Manager)