Sutton Coldfield Group Practice
233 Tamworth Road, Sutton Coldfield, West Midlands, B75 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2025
After difficulties with a prescription which was supposed to be sent to Boots pharmacy after visiting the chemist twice and then back to surgery doctor hadn’t written it although he told me what meds it would be and when to take it. The receptionist at Tudor practice at 5pm on 2April was so efficient she was able to contact critical care who rang me and arranged prescription to be collected. I cannot thank this lady enough, but the doctor did not do his job at all well. Thank you very much for the wonderful nhs receptionist.
Visited April 2025
Review titled Sutton Coldfield Group Practice
Replied on 08 April 2025
Dear Patient Thank you for your kind words about our practice - I will make sure that the receptionists see your compliments Nicky Redshaw Governance and Complaints Lead
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Wendy Jones - Posted on 02 April 2025
Such a friendly and helpful Doctors-receptionist are great. Called today to see if I could book a blood test and try and bring my appointment forward. Jo was so kind, caring and helpful and messaged to see if my appointment could be bought forward as I am very anxious about my symptoms. Such a fantastic practice-keep up the good work and giving the patient care and understanding you all do. Thank you Jo.
Visited April 2025
Sutton Coldfield Group Practice has not yet replied.
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Review titled Helpful
Rated 4 stars out of 5
by Lynn Bennett - Posted on 27 March 2025
I called to make an appointment for a blood test, but was unable to do without a doctors say so. The receptionist was very helpful talked me through the process of getting an appointment with the doctor very patient, very considerate, and Cheerful. I’m sorry I did not ask her name. She said that she was at Tudor Practice and the time was about 2:15 on March 27. I received an email within half an hourand was able to book an appointment online using the link.
Visited March 2025
Review titled Sutton Coldfield Group Practice
Replied on 08 April 2025
Dear Lynn We really appreciate you taking the time to comment on the service you received from one of the receptionists at Tudor , I will make sure that the staff see your kind words Nicky Redshaw Complaints and Governance Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Derek Price - Posted on 14 November 2024
The Dr I saw is a very caring Dr who is a good listener & sympathetic to my needs. She couldn't do enough and I felt happy when I left the surgery
Visited November 2024
Review titled Sutton Coldfield Group Practice
Replied on 08 April 2025
Dear Mr Price Thank you for your compliments , they are very much appreciated Nicky Redshaw Governance and Complaints Lead
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Syeda Blake - Posted on 17 October 2024
I would like to say a massive thanks to Dr D for helping me when I needed it the most. Very supportive and really listen when I needed support. Made a follow up appointment and was once again extremely supportive. Thank you!
Visited September 2024
Review titled Sutton Coldfield Group Practice
Replied on 17 October 2024
Dear Mrs Blake We really appreciate your kind words , thank you so much. I will pass them on to Dr D Nicky Redshaw Complaints Lead
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Review titled Extremely thorough! Best GP practice!
Rated 5 stars out of 5
by Phoebe - Posted on 23 August 2024
The review won't allow me to name specific doctors unfortunately, but I can say that a particular lady doctor at Tudor Practice has always been very thorough when trying to identify a cause for my symptoms. She has been absolutely phenomenal to be honest. I have always felt listened to, and took seriously too. Myself and my family have always been able to get an appointment pretty much the same day, and have felt confident with the decisions made by our doctor. She also agreed to see my daughter late one evening and stayed over to see her. All of the doctors are amazing to be honest. I'm only changing GP due to a house move, but I cannot fault anyone at Tudor Practice, from the reception staff to the doctors. 10/10 from me and my family. Thank you so much for looking after us all these years!
Visited June 2024
Review titled Sutton Coldfield Group Practice
Replied on 27 August 2024
Dear Phoebe Thank you so much for taking the time to leave such great comments , we really appreciate it ! I will make sure all the staff involved see your feedback Kind Regards Nicky Redshaw Complaints lead
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Review titled Effective new on line booking system
Rated 5 stars out of 5
by David Walker - Posted on 30 May 2024
The online appointment system has transformed the experience of using the system replacing a difficult to access phone system in which the type and date of appointment had an almost random character. The new system removes the struggle to secure an appointment and encourages patients to concentrate instead on accurately describing symptoms. The system enabled me to secure a prompt appointment and enabled the GP to have access to a more detailed description of symptoms presented before the consultation. The new system provides the foundation for further development based and led by user experience. Only concern is that systems development is matched by user understanding and ability to access web based systems of communication.
Visited May 2024
Review titled Sutton Coldfield Group Practice
Replied on 24 June 2024
Dear Mr Walker Thank you for your positive feedback regarding our new online appointment system. I am glad to read that the benefits you are seeing match our expectations. We also see that our patients ability to access online services could be a barrier for them to use the new system. We are currently looking into holding some digital inclusion workshops for those patients who need extra support. Kind regards Nicki Frost Service Delivery Manager
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Review titled Lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
If you switch someone from one medication to the other , even if they move and you de register them , a show of care with follow up is still warranted. You dealing with human beings, you can just de register someone, no warning and not follow up on how they are doing on the medication you switched. Nearly had a stroke . If I was too much for you , could have left me on my old medication.
Visited March 2024
Review titled Sutton Coldfield Group Practice
Replied on 11 April 2024
I am sorry to hear that you have had an issue. Unfortunately as you have not provided your details, I am unable to look into this and respond appropriately. Please email your feedback to nhsbsolicb.scgp@nhs.net providing your name, date of birth, address and the surgery that you were registered with and I can look into this for you. Please mark this for my attention. We would not de-register a patient without informing them, an out of area letter would usually be sent by our admin team advising of the date you would be de-registered and advising that you need to register with another GP practice closer to your new address. The patient would need to contact the surgery to obtain a supply of their medication before transferring to a new surgery. Once I receive your information, I can investigate this properly for you. Kind regards Nicola Hanna Site Team Leader Tudor Practice/Falcon Medical Centre
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Review titled Quick and helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
This was my first time using the new online rapid health booking system which went well. I then received an email explaining I would be contacted within 48 hours. I got a call within two hours and the doctor I spoke to, listened to me, was very kind and dealt with my concerns. I felt very cared for. The doctor was very helpful despite it being the first time I had spoken with him (based at a different practice within the group to the one I am registered with).
Visited February 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive feedback. We are pleased to hear that you managed to use the new booking system successfully. This will be fed back to the team. Best wishes, Nikkie Hanna, Site Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Barbara C - Posted on 22 January 2024
Ref: Sutton Park Surgery. As long as you have access to a computer the new system is brilliant. Went on line; able to choose from many available telephone consultations (inc. same day); call from Dr received on time; face to face appointment then arranged within 35 minutes. Seen on time in surgery. Receptionists are polite, professional and helpful. This has always been an excellent practice and in my view continues to be so. Thank you.
Visited January 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive review of Sutton Park Surgery. We are pleased to hear that you had a good experience using the new booking system. Your feedback will be passed on to the Sutton Park team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre