Sutton Coldfield Group Practice
233 Tamworth Road, Sutton Coldfield, West Midlands, B75 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Derek Price - Posted on 14 November 2024
The Dr I saw is a very caring Dr who is a good listener & sympathetic to my needs. She couldn't do enough and I felt happy when I left the surgery
Visited November 2024
Sutton Coldfield Group Practice has not yet replied.
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Syeda Blake - Posted on 17 October 2024
I would like to say a massive thanks to Dr D for helping me when I needed it the most. Very supportive and really listen when I needed support. Made a follow up appointment and was once again extremely supportive. Thank you!
Visited September 2024
Review titled Sutton Coldfield Group Practice
Replied on 17 October 2024
Dear Mrs Blake We really appreciate your kind words , thank you so much. I will pass them on to Dr D Nicky Redshaw Complaints Lead
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Review titled Extremely thorough! Best GP practice!
Rated 5 stars out of 5
by Phoebe - Posted on 23 August 2024
The review won't allow me to name specific doctors unfortunately, but I can say that a particular lady doctor at Tudor Practice has always been very thorough when trying to identify a cause for my symptoms. She has been absolutely phenomenal to be honest. I have always felt listened to, and took seriously too. Myself and my family have always been able to get an appointment pretty much the same day, and have felt confident with the decisions made by our doctor. She also agreed to see my daughter late one evening and stayed over to see her. All of the doctors are amazing to be honest. I'm only changing GP due to a house move, but I cannot fault anyone at Tudor Practice, from the reception staff to the doctors. 10/10 from me and my family. Thank you so much for looking after us all these years!
Visited June 2024
Review titled Sutton Coldfield Group Practice
Replied on 27 August 2024
Dear Phoebe Thank you so much for taking the time to leave such great comments , we really appreciate it ! I will make sure all the staff involved see your feedback Kind Regards Nicky Redshaw Complaints lead
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Review titled Effective new on line booking system
Rated 5 stars out of 5
by David Walker - Posted on 30 May 2024
The online appointment system has transformed the experience of using the system replacing a difficult to access phone system in which the type and date of appointment had an almost random character. The new system removes the struggle to secure an appointment and encourages patients to concentrate instead on accurately describing symptoms. The system enabled me to secure a prompt appointment and enabled the GP to have access to a more detailed description of symptoms presented before the consultation. The new system provides the foundation for further development based and led by user experience. Only concern is that systems development is matched by user understanding and ability to access web based systems of communication.
Visited May 2024
Review titled Sutton Coldfield Group Practice
Replied on 24 June 2024
Dear Mr Walker Thank you for your positive feedback regarding our new online appointment system. I am glad to read that the benefits you are seeing match our expectations. We also see that our patients ability to access online services could be a barrier for them to use the new system. We are currently looking into holding some digital inclusion workshops for those patients who need extra support. Kind regards Nicki Frost Service Delivery Manager
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Review titled Lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2024
If you switch someone from one medication to the other , even if they move and you de register them , a show of care with follow up is still warranted. You dealing with human beings, you can just de register someone, no warning and not follow up on how they are doing on the medication you switched. Nearly had a stroke . If I was too much for you , could have left me on my old medication.
Visited March 2024
Review titled Sutton Coldfield Group Practice
Replied on 11 April 2024
I am sorry to hear that you have had an issue. Unfortunately as you have not provided your details, I am unable to look into this and respond appropriately. Please email your feedback to nhsbsolicb.scgp@nhs.net providing your name, date of birth, address and the surgery that you were registered with and I can look into this for you. Please mark this for my attention. We would not de-register a patient without informing them, an out of area letter would usually be sent by our admin team advising of the date you would be de-registered and advising that you need to register with another GP practice closer to your new address. The patient would need to contact the surgery to obtain a supply of their medication before transferring to a new surgery. Once I receive your information, I can investigate this properly for you. Kind regards Nicola Hanna Site Team Leader Tudor Practice/Falcon Medical Centre
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Review titled Quick and helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
This was my first time using the new online rapid health booking system which went well. I then received an email explaining I would be contacted within 48 hours. I got a call within two hours and the doctor I spoke to, listened to me, was very kind and dealt with my concerns. I felt very cared for. The doctor was very helpful despite it being the first time I had spoken with him (based at a different practice within the group to the one I am registered with).
Visited February 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive feedback. We are pleased to hear that you managed to use the new booking system successfully. This will be fed back to the team. Best wishes, Nikkie Hanna, Site Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Barbara C - Posted on 22 January 2024
Ref: Sutton Park Surgery. As long as you have access to a computer the new system is brilliant. Went on line; able to choose from many available telephone consultations (inc. same day); call from Dr received on time; face to face appointment then arranged within 35 minutes. Seen on time in surgery. Receptionists are polite, professional and helpful. This has always been an excellent practice and in my view continues to be so. Thank you.
Visited January 2024
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive review of Sutton Park Surgery. We are pleased to hear that you had a good experience using the new booking system. Your feedback will be passed on to the Sutton Park team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre
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Review titled Excellent Care
Rated 5 stars out of 5
by Tammy - Posted on 25 October 2023
Always found all the team members at scgp very professional, but also so kind and caring. The Doctors who have helped me have been amazingly thorough, supportive and extremely diligent in following up my treatment. Feel beyond grateful for the excellent care from what I feel are some very kind people. A heartfelt thank you to all at scgp.
Visited October 2023
Sutton Coldfield Group Practice has not yet replied.
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Review titled Excellent practice.
Rated 5 stars out of 5
by Stuart K - Posted on 14 July 2023
Tudor Practice is a great practice and they are always striving to do the best for their patients. The doctors that I have dealt with are always kind and understanding. I cannot speak highly enough of this practice. 5 stars.
Visited July 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Thank you for your positive feedback. We are pleased to hear that you have had a good experience with Tudor Practice. This will be fed back to the Tudor doctors and team. Best wishes, Nikkie Hanna, Site Team Leader, Tudor Practice/Falcon Medical Centre
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Review titled Call waiting times
Rated 2 stars out of 5
by Matt Tebbett - Posted on 26 July 2023
Since the practice merged with all the other practices locally (or however many they have done). It is a nightmare trying to speak to anyone. To get a doctor just to talk to me has taken two and a half hours of calls over two days, (including to book an ecg). The doctors response when I asked how do I book an ECG as I don’t want to wait hours on the phone to go through to the wrong person. Was to laugh and say they had never used it and didn’t know. Not massively helpful or understanding, I appreciate as a country we are all having issues but some simple humility wouldn’t go a miss.
Visited July 2023
Review titled Sutton Coldfield Group Practice
Replied on 12 March 2024
Dear Matt, Thank you for your review. We are sorry to hear that you had a poor experience when trying to book an ECG. Since leaving your review, I can assure you that improvements have been made to our booking system. You can now book a GP or ANP appointment online via our website between the hours of 7.30am-12pm. This has improved the call waiting times dramatically, in the last week the average call waiting time was 2 mins 49 seconds. I can confirm that all other appointments including ECG's can be booked at the reception desk or via the telephone. We are always striving to make changes to improve the service for our patients. If you experience any issues in the future, please email your issue to nhsbsolicb.scgp@nhs.net and mark it for my attention. I can then look into the issue for you personally. Once again, thank you for taking the time to leave a review. Kind regards Nikkie Hanna Site Team Leader Tudor Practice/Falcon Medical Centre