Swadlincote Surgery
Darklands Road, Swadlincote, Derbyshire, DE11 0PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice with amazing team.
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I’ve joined Swadlincote Surgery a year ago and my first appointment didn’t really go as planned. Even though I’ve missed it and have not fully made it into the surgery, after my collapse outside, the doctors and nurses team were a massive help and very professional when dealing with that situation. I’ve had another appointment not long ago and once again, got checked out and treated accordingly. Could not fault this surgery, very happy with their service and hard work!
Visited February 2023
Review titled Swadlincote Surgery
Replied on 02 April 2024
Thank you for your positive review, we will share this with the team. We are very pleased that we could help in this situation. kind regards Leonie Bunn Practice Manager
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Review titled Caring and prompt
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
Have had tests recently. The practice nurse helped me make a further appointment then the doctor made my next appointment from her desk. Never had to wait more than 10 mins from my appointment time unless an emergency occurred. Receptionists always courteous. Dont phone early if you can help it. I got through in 2 calls at mid afternoon. Only 1 gripe my friend had an appointment early in the day and their car would not start. They had no qhuick way of contacting the surgery from where they were. i.e. phone.
Visited February 2023
Review titled Swadlincote Surgery
Replied on 08 March 2023
Hi Thank you for taking the time to write us a review. We are pleased you are happy with the service you have received and I will pass your feedback onto the team. Clare Jackman Practice Manager
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Review titled Absent and inept
Rated 1 star out of 5
by Steve Johnson - Posted on 29 December 2022
Five different days of ringing for appointment. Gave up each time after their phone hangs up on me. It's been two years since my last medication review, its highly negligent of this surgery. I have to take a combination of important medication but they really don't care about patients welfare. Don't bother ringing this surgery, save yourself time and just head straight to accident and emergency.
Visited December 2022
Review titled Swadlincote Surgery
Replied on 03 January 2023
Dear Steve, Thank you for providing feedback on your recent experience. I am sorry to hear your recent experience was less than satisfactory experience. If you require to discuss this further, please email ddicb.managers.swad@nhs.net and we will be happy to investigate this matter further for you. Clare Jackman Practice Manager
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Review titled Hanging up on every call
Rated 1 star out of 5
by Paul mccumisky - Posted on 16 December 2022
Disgraceful every call gets hung up on and I bet the usual bs from reception will be yes we have issues with the telephone lines which was same excuse ive heard before so need to move my daughter to a decent practice
Visited December 2022
Review titled Swadlincote Surgery
Replied on 16 December 2022
Thank you for your feedback. We are sorry that you have experienced problems in contacting the surgery. If you are still experiencing problems with contacting the surgery, please ask to speak with the Practice Manager, who will be happy to discuss further or e-mail the Practice generic e-mail address with your concerns. Please visit our website for details.
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Review titled Poor care for patients
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Unpleasant receptionists that is when they actually answer - on one occasion walking into the surgery having been ringing for 45 mins and finding three reception staff sitting and having a chat . Having to visit surgery to cancel an appointment as they don’t answer the phone sometimes waiting over an hour and then cut off . What happens if your elderly or disabled . I haven’t had an epilepsy review for 2 years and I’ve got to see a pharmacist . I used to have one yearly with a doctor !!! It seems to me that they feel patients are an inconvenience . I recently had to visit out of hours as ‘they were too busy to fit me in ‘ the staff there told me that is a regular occurrence from Swadlincote surgery .
Visited November 2022
Review titled Swadlincote Surgery
Replied on 14 March 2023
Dear Patient, Thank you for providing feedback on your recent experience. I am sorry to hear your recent experience was less than satisfactory experience. If you require to discuss this further, please email ddicb.managers.swad@nhs.net and we will be happy to investigate this matter further for you. Clare Jackman Practice Manager
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Review titled very poor
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
I received a text from the surgery was unable to open link as I am at present awaiting important test results I have tried to contact surgery by telephoner over the past two days three times have been on hold for a total of over 90 minutes surely this is unacceptable. Am at present on telephone again waiting already 20 min
Visited November 2022
Review titled Swadlincote Surgery
Replied on 03 November 2022
Thank you for your feedback. We are sorry that you have experienced problems in contacting the surgery. If you are still experiencing problems with contacting the surgery, please ask to speak with the Practice Manager, who will be happy to discuss further or e-mail the Practice generic e-mail address with your concerns. Please visit our website for details.