Swanpool Medical Centre
St. Marks Road, Tipton, West Midlands, DY4 0SZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Still closed
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I just don't understand why, when the rest of the country is open for business and back to near normal after covid, this practice insists on only letting people have telephone appointments unless a doctor says he needs to see you. You can only book a telephone appointment if you are one of the lucky people that can use their phone at your place of work for personal calls (I can't), and if you can then you will be lucky to get through within an hour. You're always number 40 something in the queue and when you do get through there are no appointments left. There must have been so many missed infections and illnesses over the past couple of years because a doctor can sometimes see things by looking at a patient that the patient can't tell him over the phone. The government have tried encouraging gps to resume a normal service, but its time they insisted on this . In fact gp's should only be paid for patients they see face to face not for phone calls because surgeries like this will always take advantage and do less work for what they earn.
Visited January 2023
Review titled Swanpool Medical Centre
Replied on 07 February 2023
Dear Patient We would be interested to speak with you as our Practice is one of the few that are currently offering a choice of Face to Face or telephone at point of booking with aim of meeting the unprecedented and high demand on our surgery. Your comment has also been discussed in our practice meeting. Kind Regards
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Review titled Shocking receptionists with no empathy
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
Phoned a number of times to book an appointment to ask for help (most likely a referral) after witnessing a suicide.... and it's too much to ask for any empathy or assistance from the receptionists at this practice. Too busy gatekeeping to actually let a medical practitioner actually speak to you. Seems that it's not urgent enough for any how reaches out for help when they are struggling and all I can do is keep calling back, being put on hour for 50 minutes at a time for no actual help ever in the vain hope of maybe getting an appointment at some point before flashbacks or my me tal health fails. Avoid Swanpool Medical Centre like the plague! You'll probably be better off for not dealing with them at all.
Visited October 2022
Review titled Swanpool Medical Centre
Replied on 07 February 2023
Dear Patient Thank you for your feedback. We are sorry to hear that you have found this as your experience. In regards to your comment, we have reiterated and supported our staff team in dealing with the high number of calls we receive from patients suffering with mental health and we also now have an mental health practitioner based in our Surgery to further support. Kind Regards
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Sent a letter from the council for doctor to sign and stamp in 2019 phoned every week until lockdown which was over 12 months sent another letter in over a month ago to be told that they are looking at it phoned back following week to be told I’m in a queue Phoned back again said they would contact me when it was done I phoned again today they tried telling me that they have a backlog from Covid but this was 12 months before Covid and now they are saying that the person dealing with it has gone on annual leave how long does it take for a doctor to Sign and stamp a letter The doctors are great it’s just the person who is running the place and the staff that they call. receptionist that are The problem
Visited October 2022
Swanpool Medical Centre has not yet replied.
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Review titled No point in it being open
Rated 2 stars out of 5
by Chanelle - Posted on 26 June 2023
You can never get through to the surgery .. And if you do they never have appointments… I called at 8am on the dot to be told by the automated voice, that it would take 88minutes to get through. This surgery is a shambles . Receptionist act like they’re doctors & need to stop asking people’s business! Wouldn’t recommend!!
Visited October 2022
Swanpool Medical Centre has not yet replied.