Swiss Cottage Surgery
2 Winchester Mews, Swiss Cottage, London, Greater London, NW3 3NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disorganized and bad attitude from receptionists
Rated 3 stars out of 5
by Rania - Posted on 28 October 2024
I have raised 2 different requests for my 2 kids about two different medical issues. I get a text message saying that a Dr will call me on the day at 3:45 about my younger kids. 4:00 and no phone call.. when suddenly someone calls about my older kids... thinking it was the Dr but it was a receptionist trying to book me for a telephone appointment... when I asked if my kid should be with me she replied with a mocking tone "no it's a telephone call and he is 5"... my son knows how to speak and I dont need a telephone call to repeat what was already on my request. I need someone to see my kid. I don't think the assessment is efficient enough, lots of duplication calls to discuss same thing. Several call with the same doctor which could be merged into one ! Plus having to face the mocking tone of receptionist when you are already worried for your kids is not helpful !
Visited October 2024
Swiss Cottage Surgery has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2024
I have had such bad service with this practice. 1) I am told I have an appointment and then the time comes and they don't have it on their system. This has happened twice and when I flag to reception they don't seem to care at all. I have asked for confirmation messages to avoid this from happening, they claim they will do it, then they don't 2) I had a call with a doctor, who said I needed to get a test done. He did not explain how to get this test. I called reception to ask for more details and then they didn't seem to care much. Then eventually they tell me to just come round for a test, which I do, and the receptionist has no clue why I am there. Again, no note on my file. When I flag this to the receptionist she just doesn't care. Overall, they just don't take very good patient care and everything is difficult.
Visited August 2024
Review titled Swiss Cottage Surgery
Replied on 16 August 2024
Dear Patient, We are sorry to hear of your recent experience at the practice. If you wish to discuss this further, please either contact myself or Tania Fidler - Practice Manager to enable us to look in to this further for you. Kind regards, Aliye Alkan Associate Practice Manager
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Review titled Long Term Condition Health Check
Rated 5 stars out of 5
by Francis Keaney - Posted on 09 June 2024
Meeting for 30 minutes with an outstanding Health Care Assistant, who has great rapport skills and offered outstanding service including going to see a doctor and pharmacist with a query I raised.
Visited June 2024
Swiss Cottage Surgery has not yet replied.
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Review titled Outstanding practice, doctors and IT
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
The online appointment service is easy to use and efficient. I used it today and it’s been updated to allow you to chose your preferred GP and slot- so easy. You often get advice/get seen on the day specially if it’s urgent abd if it’s non urgent an appointment is booked for you/use IT service to book yourself. The doctors are outstanding in their level of knowledge, care, kindness, and empathy. Better than private service because it’s free- how lucky are we! If all GP practices were like this the NHS GP service issues would be solved. Huge thank you to the team for supporting their local community so well.
Visited April 2024
Swiss Cottage Surgery has not yet replied.
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Review titled Fantastic and professional
Rated 5 stars out of 5
by Lukasz - Posted on 10 April 2024
Great experience. My wife contacted the doctor in regards to her thyroid problems. Everyone is very professional, friendly and the team actually care. Thank you
Visited April 2024
Swiss Cottage Surgery has not yet replied.
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Review titled Better than a private clinic !
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2024
My 5 months old daughter was unwell this week. Every time I submitted the form I got a call after 3-4 minutes and an appointment within 30-45 min. Today my daughter cough worsened and the GP called me and told me to come in. He swiftly prescribed some steroid for croup and my daughter is already getting better since a few hours so hopefully we are avoiding the worse. This is how GP surgeries should work and well done in avoiding putting pressure on A and E on a Friday evening! Fingers crossed 🤞 steroids will be enough for her. Thank you again Swiss Cottage surgery.
Visited March 2024
Swiss Cottage Surgery has not yet replied.
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Review titled Fantastic Surgery
Rated 5 stars out of 5
by Robert H - Posted on 29 December 2023
If all surgeries were like this one there would never be any complaints about the NHS. The doctors and all the receptionists are excellent and always happy to help. I am generally able to get an appointment within a day or two and always leave feeling reassured and better than when I arrived. I would be
Visited December 2023
Swiss Cottage Surgery has not yet replied.
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Review titled This is how all GPs used to be, and should be
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
I left one GP practice because they never notified me about my yearly flu injections. When I tried another I couldn't even get an appointment for severe pains in my legs. In desperation I went there physically to ask for an appointement. The receptionist loudly asked me, within earshot of everyone else, why I wanted to see a doctor. I didn't actually know what was causing the problem so I said (guessing) "rheumatic pains". The receptionist then did something on her computer, and said "we can't give you an appointment. Take Ibuprofen". Some time later, still with the pains, a friend recommended Swiss Cottage Surgery. I enrolled, and got an appointment straight away. The GP sent me for specialist scans and then diagnosed my illness (which was not rheumatic pains) and prescribed further ongoing treatment. This practice is excellent but I fear it may not survive in the face of the constant pressure GPs are under.
Visited October 2023
Swiss Cottage Surgery has not yet replied.
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Review titled Great practice, process & doctors
Rated 5 stars out of 5
by Paola - Posted on 22 September 2023
I've been at the surgery for 8 years now and I'm impressed on how efficient and good quality it is. From filling in a form online to seing the doctor in 2h is impressive to be honest. The doctors are well mannered and very knowleagable. I keep being impressed along the years and happy to be with the surgery! I highly recommend it.
Visited September 2023
Swiss Cottage Surgery has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
Brilliant service, requested a blood test due to concerns with family health - received a response by text within 30min and was able to get my blood tests later that day. Absolutely excellent. Always a lovely team and excellent support.
Visited August 2023
Review titled Swiss Cottage Surgery
Replied on 16 August 2024
Dear Patient, Thank you for your lovely words and taking the time to write this review. I will pass on your feedback to the rest of the team. Kind regards, Aliye Alkan Associate Practice Manager