Tadcaster Medical Centre
Crab Garth, Tadcaster, North Yorkshire, LS24 8HDContact details and opening times
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Reviews
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Review titled Great GP replaced by Virtual GP service
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2024
Unfortunately the practice has chosen to introduce a complete virtual triage service now do virtually impossible to get a fave to face appointment. The online triage doesn't open till 8 then closes early so you have to keep logging in daily until you can actually begin to find slot for a consultation. Having self diagnosed I managed to get onto the system and shared my self diagnosis, rather than actually check, the GP confirmed I was probably right and prescribed medication that is out of stock in all pharmacies across the UK. When I called the surgery to explain I was told I'd need to complete another online Consultation to get alternative treatment, however the system was closed for that day. Guess what? I logged on today and its already closed so 2 days after my self diagnosed consultation I have a useless prescription for out of stock medication and having to start the process from scratch. Thankfully it's nothing serious but I would be worried if I actually had something badly wrong with me.
Visited June 2024
Review titled Tadcaster Medical Centre
Replied on 24 June 2024
We are sorry that you have had a poor experience with our triage system, it has been very popular with our patients since it was introduced last year as part of the national transition to Modern General Practice. The service is available from 08.00 and has a cap set for safety but once it is reached our patients are advised to call the Medical Centre for anything urgent and our reception team enter the consultation for them. This means that anyone with an urgent need to see or speak to a clinician can be guaranteed it the day they contact us. For more routine issues they are sent a link to book to be seen (or called) if the GP feels it is necessary, this triage service means that the wait to be seen by a GP for a routine problem is under two weeks at the moment. We apologise that your out of stock issue was not handled well by the reception team, our normal process is to pass these back to the on call team on the day for action and we will raise this and the impact it had on you with them. We note your feedback is anonymous but we would encourage you to contact us directly if you have any further issues. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled In house appointment with doctor.
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
Was nice to see a Doctor in person after such a long time. Doctor very pleasant, helpful and reassuring. Left feeling much relieved.
Visited June 2023
Review titled Tadcaster Medical Centre
Replied on 16 August 2023
Thank you so much for taking the time to comment on your recent experiences with the Medical Centre Team. We are glad you were happy with your consultation. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled Excellent and thoughtful practice.
Rated 5 stars out of 5
by John Giles - Posted on 20 June 2023
My wife and myself have both required visits to the centre in the past couple of weeks for appointments with the nurse and face to face with a Doctor for what I considered could be a complex consultation that he made quite straightforward. Our experience from both makes us really appreciate how fortunate we are to be registered with Tadcaster medical Centre.
Visited June 2023
Review titled Tadcaster Medical Centre
Replied on 16 August 2023
Thank you so much for taking the time to comment on your recent experiences with the Medical Centre Team. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled Excellent practice
Rated 5 stars out of 5
by Brian Blackburn - Posted on 21 March 2023
Been fortunate to have good health. But had two small issues recently and they have responded very quickly and have been really excellent. Very fortunate to be registered with them.
Visited March 2023
Review titled Tadcaster Medical Centre
Replied on 23 March 2023
Dear Mr Blackburn, Thank you for taking the time to comment on the care you have received. We are delighted to hear that you are happy to be our patient. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled First class service
Rated 5 stars out of 5
by M A H - Posted on 26 October 2022
Over recent months I have received one to one care backed up with a very helpful staff throughout the whole practice. I have felt valued and well cared for ! Doctors have been patient and have been wonderful! Every stage of ongoing treatment has been carried out effectively and efficiently. I have been part of the whole process! I can’t speak highly enough about this practice!
Visited October 2022
Review titled Tadcaster Medical Centre
Replied on 27 October 2022
Thank you so much for taking the time to post this review. We are so glad to hear that the care you have received has been effective and efficient and will share your kind words with the whole team at the practice. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
All staff - Drs , nurses , and receptionists all very quick in getting back to you and arranging appointments and providing a first class service, arranging prescriptions, and their prompt issue and follow ups where appropriate. The call back system works very well and is very re assuring. Thank you very much it is all appreciated- and especially in the current climate. Excellent service.
Visited October 2022
Review titled Tadcaster Medical Centre
Replied on 28 November 2022
Thank you for taking the time to comment, we have shared your kind words with the team. We are all working hard to deliver a quality service for Tadcaster and it is lovely to hear that is what you have experienced. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled So kind and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
Amazingly kind and swift help from the receptionist and ANP this week. I can't believe the speed with which my call was dealt with, the appointment an hour later, along with a fast referral onwards. Thank you.
Visited September 2022
Review titled Tadcaster Medical Centre
Replied on 26 September 2022
Thank you very much for taking the time to post this comment. We have shared it with our ANP and the reception team as you have kindly mentioned them in your review. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss
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Review titled Poor patient care
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
After waiting on the phone line for over an hour and a half to speak to a receptionist I was informed that they couldnt see me in practice for a simple matter even though I said I could do any day and any time and didnt require to see a doctor. When I questioned what I should do as the treatment needed wasnt urgent but had to happen they suggested that I go to a&e. The receptionist was rude uncaring and disrespectful. She said to me 'what do you want me to do about it' and other unhelpful things. I was left in tears on the phone and she said 'I have other calls to take, you need to go now' Appalling!
Visited August 2022
Review titled Tadcaster Medical Centre
Replied on 22 September 2022
We are sorry you are unhappy with the service you received. We note that this review is anonymous and would encourage you to contact us directly so that we can investigate further. All our calls are recorded to ensure that patients receive the standard of care we expect from our team so we will be able to identify the staff member concerned once we have your name and phone number. The majority of our calls are answered in under 5 minutes, with over 40% in August being answered within a minute. We cannot find any example of the queue wait approaching anywhere near the time you mention. We can take this issue up with our supplier if you contact us direct. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss