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Tadcaster Medical Centre

Crab Garth, Tadcaster, North Yorkshire, LS24 8HD

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Reviews

Displaying 1 to 4 of 4

  1. Review titled Great GP replaced by Virtual GP service

    Rated 2 stars out of 5

    by Anonymous - Posted on 20 June 2024

    Unfortunately the practice has chosen to introduce a complete virtual triage service now do virtually impossible to get a fave to face appointment. The online triage doesn't open till 8 then closes early so you have to keep logging in daily until you can actually begin to find slot for a consultation. Having self diagnosed I managed to get onto the system and shared my self diagnosis, rather than actually check, the GP confirmed I was probably right and prescribed medication that is out of stock in all pharmacies across the UK. When I called the surgery to explain I was told I'd need to complete another online Consultation to get alternative treatment, however the system was closed for that day. Guess what? I logged on today and its already closed so 2 days after my self diagnosed consultation I have a useless prescription for out of stock medication and having to start the process from scratch. Thankfully it's nothing serious but I would be worried if I actually had something badly wrong with me.

    Visited June 2024

    Report as unsuitable

    Review titled Tadcaster Medical Centre

    Replied on 24 June 2024

    We are sorry that you have had a poor experience with our triage system, it has been very popular with our patients since it was introduced last year as part of the national transition to Modern General Practice. The service is available from 08.00 and has a cap set for safety but once it is reached our patients are advised to call the Medical Centre for anything urgent and our reception team enter the consultation for them. This means that anyone with an urgent need to see or speak to a clinician can be guaranteed it the day they contact us. For more routine issues they are sent a link to book to be seen (or called) if the GP feels it is necessary, this triage service means that the wait to be seen by a GP for a routine problem is under two weeks at the moment. We apologise that your out of stock issue was not handled well by the reception team, our normal process is to pass these back to the on call team on the day for action and we will raise this and the impact it had on you with them. We note your feedback is anonymous but we would encourage you to contact us directly if you have any further issues. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss

    Report as unsuitable


  2. Review titled In house appointment with doctor.

    Rated 5 stars out of 5

    by Anonymous - Posted on 20 June 2023

    Was nice to see a Doctor in person after such a long time. Doctor very pleasant, helpful and reassuring. Left feeling much relieved.

    Visited June 2023

    Report as unsuitable

    Review titled Tadcaster Medical Centre

    Replied on 16 August 2023

    Thank you so much for taking the time to comment on your recent experiences with the Medical Centre Team. We are glad you were happy with your consultation. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss

    Report as unsuitable


  3. Review titled Excellent and thoughtful practice.

    Rated 5 stars out of 5

    by John Giles - Posted on 20 June 2023

    My wife and myself have both required visits to the centre in the past couple of weeks for appointments with the nurse and face to face with a Doctor for what I considered could be a complex consultation that he made quite straightforward. Our experience from both makes us really appreciate how fortunate we are to be registered with Tadcaster medical Centre.

    Visited June 2023

    Report as unsuitable

    Review titled Tadcaster Medical Centre

    Replied on 16 August 2023

    Thank you so much for taking the time to comment on your recent experiences with the Medical Centre Team. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss

    Report as unsuitable


  4. Review titled Excellent practice

    Rated 5 stars out of 5

    by Brian Blackburn - Posted on 21 March 2023

    Been fortunate to have good health. But had two small issues recently and they have responded very quickly and have been really excellent. Very fortunate to be registered with them.

    Visited March 2023

    Report as unsuitable

    Review titled Tadcaster Medical Centre

    Replied on 23 March 2023

    Dear Mr Blackburn, Thank you for taking the time to comment on the care you have received. We are delighted to hear that you are happy to be our patient. Drs Reeves, Turton, Pitt, Langridge, Reynolds and Moss

    Report as unsuitable