Tamar Valley Health
The Health Centre, Haye Road, Callington, Cornwall, PL17 7AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practice!!!
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2024
Why are we making appointments if we came in and still have to wait up to one hour to be call in ? It's very frustrating and stupid especially if you have children. Just give the right time for the appointments and call us in in maximum 10-15 minutes
Visited August 2024
Review titled Tamar Valley Health
Replied on 02 September 2024
Dear Anonymous, Thank you for your feedback. We are sorry indeed that you have not had a positive experience at the Practice. We absolutely do not want any of our patients having to wait extended periods of time to see our clinicians but unfortunately we can not plan for any emergencies that present at the Practice or for patients who are found to be more unwell or their condition more complex than they first thought. Our clinicians want to give all of our patients the care and attention that they need and whilst that may cause delays to those waiting which is understandably frustrating, it is unfortunately unavoidable. If you wanted to contact the Practice direct we would be happy to investigate any particular situations where this has happened and perhaps be able to outline the reasons. Kind Regards Mrs. L Bruton Practice Business Manager Tamar Valley Health
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Review titled Chaotic
Rated 2 stars out of 5
by Linda Leitchman - Posted on 27 August 2024
I get my medication from Pharmcy2U but unfortunately order it though systemonline through my GP practice. Every time I order I have to remind them of my order! This time I cannot order 3 things until I have had a review. My ‘review’ was a blood test which I have had and still I cannot order my medication. The whole situation is chaotic and frustrating. Trying to make an appointment can take a few days. I have seen my allocated doctor once in two and a half years, there is no continuity as I see different people most times. When I asked why my medication takes so long to get to me I was told they ‘sit’ on it for a week before it is signed off. Why? Never had these problems from my previous health centre and I worry about getting too low with my medication. Forgot me completely once and I had to get an emergency prescription. I know they are busy but so was my previous practice. Neither my husband nor myself feel looked after and are concerned at times for our future health.
Visited August 2024
Review titled Tamar Valley Health
Replied on 02 September 2024
Dear Linda Leitchman, Many thanks for taking the time to leave your feedback. We are sorry indeed to hear that your experience at the Practice has not been positive. I have reviewed your feedback and can hopefully help to explain our processes below. Our annual reviews are run in a month of birth structure and we aim to update all medication to run in line with that. This can sometimes become out of sync if any changes occur to your medications. We will always provide an additional months worth of medication if a review needs to take place to ensure that patients are not worried about running out. Please do let us know if there is anything that needs updated in the meantime. In terms of our routine appointments with GPs, these usually start with a telephone call which can be booked up to 4 weeks ahead. You can also submit an online request via Accurx that will be reviewed by a clinician within 3 working days. We have a team of clinicians who run our acute appointments on the day. You can always request to speak to particular clinicians and we very much promote continuity wherever possible. The waiting time to speak to or see the Doctors will vary depending on how many days they work. Our policy for repeat medication in the Practice is a 5 working days turn around, this is the case for medications that we dispense in the Practice and medications that are due to be sent to other pharmacies/companies. This ensures that all of our patients are treated equally. I hope that helps to explain some of our processes in the Practice, please do not hesitate to contact us if there are any particular occasions/situations that you would like us to investigate. Kind Regards Mrs. L Bruton Practice Business Manager
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Review titled Uncontactable
Rated 2 stars out of 5
by Worried - Posted on 15 May 2024
Please answer the phone. I’ve been trying to return your missed call for three days, at all times of the day. The line is usually engaged. On the occasions the system answers, I make to “next in the que” (after 20 minutes) then it hangs up on me. My prescription is about to run out and your system is like a fortress!
Visited May 2024
Review titled Tamar Valley Health
Replied on 16 May 2024
Dear Patient, We are sorry indeed that you have been unable to contact the Practice when you have tried. Another option to make contact with the Practice is to send a query via our website or via Accurx. The link for the website and to Accurx to are below if you would like to use one of those. If your query was in relation to ordering medication, there are several options available - you can use the NHS app, systmonline account, airmid app, dropping in a hand written request through our dispensary hatch or our letter box when we are closed. We are unable to take verbal requests for medication. I hope one of the options above can support you making contact with us and apologise again that you have not been able to make contact on the times you have tried. https://tamarvalleyhealth.org.uk/navigator/ask-the-practice-a-question/ https://florey.accurx.com/p/L82012 Kind Regards TVH
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Review titled Helpful & Friendly service
Rated 5 stars out of 5
by Brian Jones - Posted on 09 June 2023
On Thursday 8th June , I visited to Callington Pharmacy to resolve a Medication query . The young lady on the front desk who dealt with my query was so helpful , understanding and quickly resolved the query. Would you please pass on to her my thanks and appreciation for all her help yesterday afternoon, she is a good ambassador for Tamar Valley Health.
Visited June 2023
Review titled Tamar Valley Health
Replied on 23 June 2023
Dear Mr Jones, Many thanks for taking the time to leave your positive feedback about your recent visit to the Practice, it is much appreciated. Kind Regards TVH
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Review titled Prompt and effective Service
Rated 4 stars out of 5
by Derick Barnes - Posted on 11 February 2023
The practice provided a prompt and effective service in helping me regain my hearing, due to blocked ears. I recommend they continue offering ear wax clearance procedures and hope they offer micro-vacuum, which I understand is being considered by the GP’s. Well done to all the staff in maintaining an effective NHS Service.
Visited February 2023
Review titled Tamar Valley Health
Replied on 17 February 2023
Dear Mr Barnes, Many thanks for taking the time to leave your review. I am glad we were able to help you with your hearing problem. We regularly review our services to ensure we are offering the best care we can and we are always looking at what we can develop further. Kind Regards Laura-Ann Practice Business Manager
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Review titled Service from the Callington Pharmacy
Rated 5 stars out of 5
by Brian Jones - Posted on 22 February 2023
Would you please pass on my thanks and appreciation to the one of the ladies who were on duty today 22nd February. She dealt with my query relating to a Medication request in a most helpful and understanding manner. Her warmth of smile at the initial conversation portrayed an indication of Wanting To Help. Thank you Brian Jones
Visited February 2023
Review titled Tamar Valley Health
Replied on 06 March 2023
Dear Mr Jones, Thank you for taking the time to leave your positive feedback. We are glad you found the staff to be helpful and I will ensure this feedback is passed on. Thanks again Laura-Ann Practice Business Manager
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Review titled Service from the Callington Pharmacy
Rated 5 stars out of 5
by Brian Jones - Posted on 22 February 2023
Would you please pass on my thanks and appreciation to the one of the ladies who were on duty today 22nd February. She dealt with my query relating to a Medication request in a most helpful and understanding manner. Her warmth of smile at the initial conversation portrayed an indication of Wanting To Help. Thank you Brian Jones
Visited February 2023
Review titled Tamar Valley Health
Replied on 06 March 2023
Dear Mr Jones, Please see our other response to your feedback. Many thanks for taking the time to do this. Kind Regards Tamar Valley Health
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Review titled Outstanding Primary Care
Rated 5 stars out of 5
by John Kidd Fyffe - Posted on 09 November 2022
I was recently seen by a Dr on Monday 7th Nov and this GP is everything you would expect of a caring, professional and first-class doctor. She was attentive, caring, thorough and even followed up the next day with a telephone call. She is a great credit to the NHS and the Callington Surgery and I only wish that every experience with the NHS was at this high standard. Outstanding Quality Care...Thank You John
Visited November 2022
Review titled Tamar Valley Health
Replied on 20 November 2022
Dear Mr Fyffe, Many thanks for taking the time to leave this positive review. We are pleased that your experience matched the quality of care we strive for, for all of our patients at the Practice. Kind Regards Tamar Valley Health