Tanfield View Medical Group
Scott Street, Tanfield, Stanley, County Durham, DH9 8ADContact details and opening times
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2024
Tried to get a drs appointment for 2 weeks, eventually I got one! Only it was with a nurse! I pacifically wanted a drs appointment hence the long wait so naturally felt disappointed that it was the nurse! She took offence when I explained politely that I expected to see a doctor and would like to. After a half hour extra wait I saw the doctor, who said I could have referred myself to physiotherapist or the receptionist could have done it! Scolded me for not seeing the nurse and said come back in two weeks if I feel the same pain! Not once did the dr at Tanfield bother to even get out his chair to look or check that I could be suffering more bothered that if I was really as bad as I was saying, I could of stayed of work on the sick and that’s why appointments are hard to get in the evening if I’m working , iv decided to leave this practice as it’s useless
Visited September 2024
Review titled Tanfield View Medical Group
Replied on 07 October 2024
Dear patient, Thankyou for taking the time to share your feedback. I am genuinely very sorry that you feel dissatisfied with our service and I would welcome the opportunity to investigate your concerns to identify where we can improve. If this would be helpful, then please contact the surgery on 01207 232384 and ask to speak to the practice manager. In the meantime, we will reflect on your feedback and I will discuss this with the wider practice team. We do have Advanced Nurse Practitioners at the practice, which are very different to practice nurses. They have completed a masters degree in clinical practice and are able to undertake a comprehensive assessment of patients with multiple healthcare needs and can competently make evidence based decisions on their management. They can also interpret results, order investigations, make referrals and prescribe medications. Yours sincerely Mrs K Beedham Practice Manager
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Review titled Unprofessional
Rated 1 star out of 5
by Hope - Posted on 09 March 2024
I went there 7 minutes late and i was weighting for 10 minutes to see a lady from the register,when she comes back with her coffee she told me i have to reschedule my appointment! When i told her i was there only 7 minutes late but she wasn’t there she went speaking with the nurse and i was advised to take a medicine over the counter in the asda pharmacy. If I need a medicine over the counter i woudnt make an appointment with the doctor for prescription would i ? Very unprofessional! Seems like they don’t won’t to do their job on Saturday!
Visited March 2024
Review titled Tanfield View Medical Group
Replied on 07 October 2024
Dear patient, Thankyou for taking the time to share your feedback. I am genuinely very sorry that you have had such a disappointing experience. On review of your comments, it appears that the issue has arisen from the service delivered by Derwentside Healthcare Limited on a weekend, rather than the practice. However, I would welcome the opportunity to investigate your concerns to identify where we can improve. If this would be helpful, then please contact the surgery on 01207 232384 and ask to speak to the practice manager. Yours sincerely Mrs K Beedham Practice Manager