Tanfield View Medical Group
Scott Street, Tanfield, Stanley, County Durham, DH9 8ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2024
Tried to get a drs appointment for 2 weeks, eventually I got one! Only it was with a nurse! I pacifically wanted a drs appointment hence the long wait so naturally felt disappointed that it was the nurse! She took offence when I explained politely that I expected to see a doctor and would like to. After a half hour extra wait I saw the doctor, who said I could have referred myself to physiotherapist or the receptionist could have done it! Scolded me for not seeing the nurse and said come back in two weeks if I feel the same pain! Not once did the dr at Tanfield bother to even get out his chair to look or check that I could be suffering more bothered that if I was really as bad as I was saying, I could of stayed of work on the sick and that’s why appointments are hard to get in the evening if I’m working , iv decided to leave this practice as it’s useless
Visited September 2024
Review titled Tanfield View Medical Group
Replied on 07 October 2024
Dear patient, Thankyou for taking the time to share your feedback. I am genuinely very sorry that you feel dissatisfied with our service and I would welcome the opportunity to investigate your concerns to identify where we can improve. If this would be helpful, then please contact the surgery on 01207 232384 and ask to speak to the practice manager. In the meantime, we will reflect on your feedback and I will discuss this with the wider practice team. We do have Advanced Nurse Practitioners at the practice, which are very different to practice nurses. They have completed a masters degree in clinical practice and are able to undertake a comprehensive assessment of patients with multiple healthcare needs and can competently make evidence based decisions on their management. They can also interpret results, order investigations, make referrals and prescribe medications. Yours sincerely Mrs K Beedham Practice Manager
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Review titled Unprofessional
Rated 1 star out of 5
by Hope - Posted on 09 March 2024
I went there 7 minutes late and i was weighting for 10 minutes to see a lady from the register,when she comes back with her coffee she told me i have to reschedule my appointment! When i told her i was there only 7 minutes late but she wasn’t there she went speaking with the nurse and i was advised to take a medicine over the counter in the asda pharmacy. If I need a medicine over the counter i woudnt make an appointment with the doctor for prescription would i ? Very unprofessional! Seems like they don’t won’t to do their job on Saturday!
Visited March 2024
Review titled Tanfield View Medical Group
Replied on 07 October 2024
Dear patient, Thankyou for taking the time to share your feedback. I am genuinely very sorry that you have had such a disappointing experience. On review of your comments, it appears that the issue has arisen from the service delivered by Derwentside Healthcare Limited on a weekend, rather than the practice. However, I would welcome the opportunity to investigate your concerns to identify where we can improve. If this would be helpful, then please contact the surgery on 01207 232384 and ask to speak to the practice manager. Yours sincerely Mrs K Beedham Practice Manager
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Review titled Appalling Practice.
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Need to see a GP? No, they don’t do that, you can speak to one on the phone, but you can’t make an appointment to see a GP without having to have a phone appointment first. The phone appointment can come at any time in the day, they ring you, if you don’t answer you’ve missed your appointment. Great if you drive or work for a living. Then they sent me a text 2 weeks ago asking me to make an appointment for my Covid booster. Called and appointment made. The day before the appointment the phoned to say “we need to cancel your appointment as you don’t meet the medical criteria for a Covid jab, you do for the Flu Jab but not the Covid jab, sorry” I’d arranged shift swaps at work to be able to attend the appointment. Very frustrated to be messed around.
Visited November 2022
Review titled Tanfield View Medical Group
Replied on 14 November 2022
Dear Patient, Thank you for sharing your concerns with us. I am very sorry that you have had a negative experience from the practice. I would welcome the opportunity to discuss this with you directly and would therefore encourage you to contact the practice on 01207 232384 and ask to speak to the Practice Manager. In the meantime, I would like to take this opportunity to pass on my unreserved apologies for the distress that has been caused. Our GP's do offer a mix of face to face and telephone appointments, with 70% of our capacity released as face-to-face consultations and 30% offered as telephone consultations. This generally allows for patients to choose their preferred consultation type. I am very sorry that this has not been the case in your experience. During periods of absence, we do employ locum GP's to ensure we can continue to offer our usual appointment capacity. Unfortunately, locum GP's can be more prescriptive of the appointment types, and some do prefer to have telephone triage only. Whilst this would not be our preference, it can sometimes be unavoidable. When a GP has completed a telephone consultation and a face-to-face review or examination is required, then please be assured that a patient will be invited into the practice for this. Our telephone appointments are offered on a morning or afternoon. Unfortunately, we don't stipulate an exact time, so we can allow the clinician some flexibility to prioritise the calls based on clinical urgency. We are trying to indicate an approximate time to our patients but appreciate this can still be difficult. Please be assured that we are currently reviewing this process and use your comments and feedback within this review. With regards to the issue regarding your covid vaccine. I am very sorry that this occurred and caused you distress and inconvenience. Whilst this was not our intention, there was an error made with the complexity of the clinical searches which indicates our eligible patients. On this occasion, we had no alternative but to cancel a handful of patients who were booked inaccurately. I appreciate how frustrating this must have been, and I am very sorry this has occurred. Thank you for sharing your experience and allowing us the opportunity to review and reflect on your feedback. We will certainly use this in our future approach and planning. Yours sincerely, Mrs K Beedham Practice Manager