Teldoc - Hadley
High Street, Telford, Shropshire, TF1 5NGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Teldoc - Hadley.
Reviews
-
Review titled Poor practice
Rated 1 star out of 5
by Layla - Posted on 27 September 2024
We registered with this practice last year, and to date, they still haven't got our medical records from our last gp. They told us to call our previous gp to send it over, but the previous gp will only send it if they are requested from them, and hadley reception has been informed, but still, nothing has been done. When spoken to the reception at the practice they tell you something and when you call up they tell you something totally different. Asked for some medicals which is work related, they said to pay first and everything will be booked. Paid and no tests booked. 28 days later forms filled by doctor but no tests booked. Now they are telling me that it should have been booked on the day I paid. Are your receptionists qualified to make medical decisions for your patients? Because when you explain the reason for wanting to seeing a nurse or doctor they disagree with you seeing one. Then why are there doctors and nurses in your practice? Last time I called in, they refer me to just go down to a local pharmacist, did that and the pharmacist said you need to see the gp because that's serious. I'm moving to another practice. Won't recommend this gp to anyone. No accountability, no compassion, no care in this practice. If you love and care about your family take them somewhere else.
Visited September 2024
Review titled Teldoc - Hadley
Replied on 01 October 2024
Dear Patient, Thank you for taking the time to raise your concerns. I apologise that you have been disappointed in the service you have received. Your comments regarding some of our receptionists have been noted and will be used to inform their ongoing training. If you would like us to look into the specific issues you have raised in more detail, please contact us directly by completing the online form found at link below: https://teldoc.org/make-a-complaint/ Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to share your views. Patient Experience Lead
-
Review titled Totally Useless Practice
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Rang 72 times on opening immediately recorded message saying full to capacity only been open 30 seconds Got through 3 hours later to be told no doctor or nurse can speak to me today and to try again tomorrow. After repeating process for a week l gave up .
Visited March 2023
Review titled Teldoc - Hadley
Replied on 15 August 2023
Dear Patient Thank you for raising your concern. We are very sorry to learn of your struggles to get through to our practice. Unfortunately, demand on our service has increased greatly but we are doing our very best to improve our service within the resources we have available. Thank you for bringing this to our attention. We take all complaints and concerns seriously and as such I would like to invite you to contact us on teldoc.org so that we can look into your concerns and use this to improve our service. Many thanks Patient Experience Lead