Teldoc - Lawley
Lawley Medical Practice, Farriers Green, Lawley, Telford, Shropshire, TF4 2LLContact details and opening times
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Reviews
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Review titled Good
Rated 4 stars out of 5
by Worried - Posted on 20 August 2024
Saw gp today who recorded a bp reading for myself even though he never did blood pressure.. should query but other observations done.other than checking blood results to see if needed more done
Visited August 2024
Teldoc - Lawley has not yet replied.
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Review titled TelDoc: A Confusing Maze of Buttons and Pathways
Rated 1 star out of 5
by T EVERETT - Posted on 23 August 2024
As a new patient of TelDoc, I was eager to explore the comprehensive healthcare platform. Unfortunately, my experience left me bewildered and frustrated. Here’s why: Condescending Staff Encounter: My initial interaction with a TelDoc staff member was less than pleasant. Their condescension made me question my decision to switch from my previous medical practice. A warm and welcoming approach would have been appreciated. Flawed Website Design: TelDoc’s website, while conceptually great, suffers from serious design flaws. The interface feels like a labyrinth designed to confound even seasoned IT experts. It’s as if they believe all users possess an innate ability to navigate complex digital landscapes. Missing Clear Pathways: Where are the straightforward buttons? Why not a prominent “Book an Appointment” or “Book a Blood Test” option? Instead, users are left to decipher cryptic icons and hidden links. Even as someone who teaches IT, I found myself lost in this digital wilderness. Elderly and Non-IT Users: TelDoc’s oversight becomes glaring when we consider elderly patients or those with limited IT skills. Imagine an elderly person or a non-native English speaker trying to navigate this convoluted system. It’s akin to asking them to solve a Rubik’s Cube blindfolded. Redesign Urgently Needed: TelDoc, please take note: simplicity is key. Streamline the user experience. Provide clear pathways to essential services. A redesign with intuitive buttons and straightforward navigation would benefit everyone. In summary, TelDoc’s website feels like an enigma wrapped in a riddle, and I hope they address these issues promptly. After all, healthcare should be accessible, not a digital obstacle course.
Visited August 2024
Teldoc - Lawley has not yet replied.
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Review titled Just a number
Rated 1 star out of 5
by Not cared about - Posted on 17 May 2024
So waited 10 weeks for a call back to be told by a pharmacist or other gp that I expected to speak to rather than having to tell it over and over. Not told that the appointment could be changed. Not fir for purpose
Visited May 2024
Review titled Teldoc - Lawley
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns. Please accept our sincere apologies for the miscommunication. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate and look into your comments further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead
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Review titled Terrible!!!
Rated 1 star out of 5
by Lightmoor Village resident - Posted on 15 April 2024
You can’t book a appointment in person, you can’t book an appointment for the future, you can only book an appt for on the day if you call at 8am, but if you call at 8am there is a recorded message that says their call centre is at capacity and then it hangs up on you. It’s literally impossible to make an appointment! Why tell everyone they have to call at 8am and then hang up on them??
Visited April 2024
Review titled Teldoc - Lawley
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns and please accept our sincere apologies for the difficulties you are experiencing whilst trying to access our services. Our telephone system has a limit on the amount of calls coming in. At busy periods we can receive up to 1,000 calls/hour. A call volume we are not able to match with call handlers. However, we will shortly be increasing our online access in line with the government’s vision for ‘modernising general practice’. This will assist us in allocating appointments based on clinical need. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate and look into your comments further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
Trying to get an appointment Drs ,for next month no one available. Really , no DR for this problem nearer to me or no one i know
Visited February 2024
Review titled Teldoc - Lawley
Replied on 19 February 2024
In order for us to look into this further, please submit this via the complaints section of our website: https://teldoc.org/make-a-complaint/
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Review titled So difficult to be seen and poor care
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
At every level this surgery isn’t fit for purpose. To get an appointment is a maze - even when they phone you to say a dr wants to see you - they have no appointments to book. I’ve never seen the same dr twice and have no way to be able to. The individual staff seem lovely people but the systems and processes are such a nightmare to follow. When you eventually do get an appointment it’s so rarely at the local surgery- ending up leaving me driving miles to get to one. The online consult seems to be set up to make it really difficult to actually see a clinician and keeps flagging leaflets to read. I really wish I could move but it’s the only practice I’m in catchment for. It’s such a shame that it’s in such a mess, I really feel for the staff who do want to do a good job it’s just made so hard.
Visited January 2024
Review titled Teldoc - Lawley
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to raise your concerns and the kind words about our staff. We apologise that you are not happy with access to our practice and appreciate your frustrations. Demand on our service has increased exponentially and Teldoc are doing our very best to manage within the resources we have. We will shortly be increasing our online access in line with the government’s vision for ‘modernising general practice’ which will assist us to allocate appointments based on clinical need. Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate and look into your comments further, please kindly do so by contacting us via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead
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Review titled Horrendous, hope you don't get ill
Rated 1 star out of 5
by Aaron Hale - Posted on 05 January 2024
How they have been allowed to create this cartel is madness! You cannot get an appointment. Ever!! You just get appointed a random dr at any one of there random profit centres, i assume this is what they are, as they have zero investment in the practices, skeleton staff and zero patient interest. If you are in an area that falls under the Teldoc protection racket, then you have no choice but to register with them and have no chance of getting into an out of area practice to get away from them. In short, it would seem your only hope is that you don't fall ill.
Visited January 2024
Review titled Teldoc - Lawley
Replied on 08 January 2024
Thank you for your feedback. If you would like to make a complaint, please visit the Patient Experience Centre on our website. https://teldoc.org/patient-experience-centre/
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Been the same for years they always say you cannot get an appointment on the day unless you ring first thing in the morning from 8 am I try calling at exactly 8am all and cannot get they to them until it’s too late as the call capacity is to great apparently all the time everyday and it’s a joke you can right all the excuses you want but when I want to get my son in for appointments I can’t when I urgently need to and forced to go to a and e for hours to be seen by a doctor the worse possible doctors in Telford if you need help don’t use these go to a and e and further more change doctors terrible people and terrible services
Visited October 2023
Review titled Teldoc - Lawley
Replied on 25 October 2023
Dear Patient Thank you for your feedback regarding the difficulties you have getting through to the practice. We apologise that our service is not always as responsive as we would like it to be. Unfortunately, the demand on our service has risen significantly and has been made worse by backlogs in the wider NHS. We are continually reviewing our processes to try to make access to the practice easier for patients. Between the hours of 8 and 9 are our busiest times to get through on the phone, with waiting times significantly reduced after 9:30. Alternatively, you may wish to consider using online consult by accessing our website: www.teldoc.org If you would like me to investigate your specific concerns, please contact me directly by following links on our website. Kind regards Patient Experience Lead
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Review titled Phone call
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
I'm beginning to wonder if there is a doctor there because you can never get through to them. The telephone booking system is a complete joke as it always says we are very sorry we are experiencing an extremely high volume of calls and to try later. When you go into the surgery I have seen at the most 3 people waiting and you can't book an appointment there and then. You are told to use the phone system. At the moment I'm trying to find another GP surgery that you can actually see.
Visited October 2023
Review titled Teldoc - Lawley
Replied on 10 October 2023
Dear Patient Thank you for letting us know about your concerns regarding access to our service. We apologise for the difficulties you have experienced. Demand on our service has increased significantly, worsened by the backlogs in the wider NHS system. We are doing our very best to improve access to our service within the resources we have available. You may find it quicker to get through by phoning after the 8 – 9am rush, or you may wish to consider using our e-consult service available on our website: www.teldoc.org Our team of experienced clinical staff including Nurse Practitioners and Advanced Practitioners are supported by GPs and can deal with a wide range of conditions, so it is not always necessary to book with a GP. Please be assured that we take all feedback seriously however, if you would like us to look into your specific concerns in more detail, please contact the practice via the patient experience page on www.teldoc.org Many thanks Patient Experience Lead
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Review titled Cannot get through. Call service is not fit for purpose.
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
I've been trying for over 2 hours now to get through. At first the message said they were at capacity and advised me to try later due to volume of calls. After a while of trying to get through I went to the surgery. No. They can't book appointments in person. Has to be by phone. I kept ringing and ringing from car park. Finally I'm 26th in queue. After another long, long period of time I'm put through to an operator who says "Hello? hello? can you hear me?" I'm frantically shouting Yes, I can hear you, then click! I'm disconnected! Back to ringing. And guess what? The message is "We're experiencing a high number of calls." I'm not even close to having my call answered. I'm so anxious now. Teldoc, your call centre service is not fit for service. Please get it sorted. Oh, update. I' now caller number 30 in the queue. That's after over 2 hours.
Visited August 2023
Review titled Teldoc - Lawley
Replied on 06 September 2023
Dear Patient Thank you for taking the time to send us your feedback. We are sorry for your unfortunate experience with our telephone system, which has caused you upset and anxiety, please accept my apology for this. To help improve this service, could I please invite you to contact us via the patient experience page on our website, www.teldoc.org so that we can then investigate and learn from your views. Many thanks Patient Experience Lead