Teldoc - Oakengates
Oakengates Medical Practice, 27 Limes Walk, Telford, Shropshire, TF2 6JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2023
The NHS is in a mess Here is my story here at Teldoc I ring at 8 am for several weeks and the call cannot be put forward.. I then ring later in the day and told there are no appointments for the next 4 weeks and to ring the next day. This paradox is both frustrating but more importantly neglectful to patients. Why are they using a system that doesn’t work. Why are there no appointments to book door non urgent matters and why are the on day appointments being flooded by non urgent requests? I would suggest that Teldoc do a root and branch review of the way it works for their patients and provide a structure for appointments that is fit for purpose.
Visited January 2023
Review titled Teldoc - Oakengates
Replied on 23 January 2023
Dear Patient Thank you for raising your concern. We are very sorry to learn that you were unhappy with the care that you have received from our practice and we are grateful that you have brought this to our attention. Teldoc/general practice is currently dealing with a huge increase in demand created by backlogs in the wider NHS. We take all complaints and concerns seriously and would like to invite you to contact us on teldoc.info@nhs.net to help us to improve our service. Many thanks Patient Experience Lead, Teldoc
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Review titled Teldoc poor on all fronts
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2022
Very rarely go to a doctor but when I do I dread dealing with this practice as you are made to feel like patients are an inconvenience. On the rare occasions I need an appointment it is almost impossible to see a doctor face to face. After putting off going to the doctor for six months, I had a few different symptoms which I was concerned about and couldn't ignore any longer. No questions were asked about the symptoms I was suffering from (which included some heavy bleeding) and I was told to just send a photo of a rash I had. I was prescribed way more medication than was needed, most of which was unnecessary. In the end I paid to see a consultant dermatologist regarding the rash. They saw me in person, identified the problem straight away, and prescribed different medication. The money I had spent on the prescription from Teldoc surgery was totally wasted and the diagnosis wrong. May be an interest in the patient's symptoms and actually seeing patients in person would help, rather than relying on photos.
Visited November 2022
Review titled Teldoc - Oakengates
Replied on 23 January 2023
Dear Patient Thank you for raising your concern and we apologise for not responding to this comment sooner. We are very sorry to learn that you were unhappy with the care that you have received from our practice and we are grateful that you have brought this to our attention. We take all complaints and concerns seriously and would like to invite you to contact us on teldoc.info@nhs.net to help us to improve our service. Many thanks Patient Experience Lead, Teldoc
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Review titled Great staff & Doctors
Rated 5 stars out of 5
by Mrs Percival - Posted on 16 October 2022
I had a minor surgery (lump removed) and the staff were amazingly helpful, very professional, skillful, kind and courteous. I felt relaxed, there was humor, and all in all what could have been a bit awkward, was really okay. Thank you to the surgeon and kind Nurse and HCA’s It’s a good practice, along with Lawley and Madeley. We’re very lucky in Telford to have such a good bunch of health professionals looking after us. I wish I could name everyone, but it’s not allowed on here 😘
Visited September 2022
Review titled Teldoc - Oakengates
Replied on 23 January 2023
Dear Patient Thank you for taking the time to leave a positive comment which is appreciated by our staff. Many thanks Patient Experience Lead, Teldoc