Teldoc
Malinslee Surgery, Church Road, Malinslee, Telford, Shropshire, TF3 2JZContact details and opening times
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Reviews
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Review titled Chocolate teapot
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Prior to Teldoc bring the majority of GP surgerys under there control I and many others could speak to a receptionist and actually get appointments or speak to a doctor. Once Teldoc came into place, they have demolished a service which was very good previously and made it impossible to get any appointment or to even speak with a doctor. Unfortunately when calling for appointments they often tell me no appointments for the week ahead and need to try again next week or at 8am the next morning when the lines are often over capacity resulting in the call being cut off.
Visited March 2023
Review titled Teldoc
Replied on 22 May 2023
Dear Patient. Thank you for raising your concern. We are sorry to learn that you have struggled to get an appointment. Unfortunately, patient demand on our service has increased exponentially and Teldoc are doing our very best to manage within the resources we have. Our call volumes and call waiting times are continually monitored and we endeavour to provide call handling capacity to meet this demand the best we can. However, there are particular times of the day, for example 8am, when it would be impossible for us to match call volume. This increase in demand on general practice is a national problem and there are a number of factors contributing to this, including the backlog of patients waiting for hospital intervention. The on-going unmet health needs of these patients have to be managed by General Practice. This leads to an increased number of appointments required for the same problem, driving up demand. Please be reassured we take all complaints and concerns seriously in order that we can continue to improve our service. Should you wish us to further investigate your concerns, please contact us directly by visiting our website on: Teldoc PCN – Innovation in general practice Many Thanks Your Patient Experience Lead