Temple Fortune Medical Group
The Temple Fortune Health Centre, 23 Temple Fortune Lane, London, Greater London, NW11 7TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Ana - Posted on 06 December 2022
This is the worst practice I have been registered with in London so far. I can never get appointment. After being for a week with a horrible pain in my back I called practice and stayed on the phone for 1hr 10 min to be told there are no appointments and to call at 2pm when I asked why I can’t get appointment now for 2pm ( as they have them for the afternoon) receptionist hang up on me. I went to the practice and manager said she understands my pain but she can’t do anything. Disgrace that patients need to go and cry from pain in the practice and even then not be offered appointment but they suggest i go to a&e. I’m looking for a new GP practice. This practice should be reviewed if fit to be opened.
Visited December 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Hi, Thank you for sharing your feedback, I apologize that we did not meet the standards and you were not satisfied with the service at Temple Fortune Health Centre. In regards to not being able to book an appointment, once again we are sorry to hear that you were unable to book an appointment on time. We are currently providing more slightly more appointments than recommended by NHS England. we have introduced a new way of consultations last year around July/August which is available on the practice website, see link https://tfhc.webgp.com/ we highly recommend using complete an e-consultation and we will action it within 72hours. Please see this useful video for more information. https://www.tfmg.org.uk/what-is-econsult We also have an out-of-hours service available for patients registered in Barnet, please see the link for more information: https://www.tfmg.org.uk/opening-hours & https://barnetfederatedgps.org.uk/extended-access-service/ this service is available on bank holidays, Christmas day, and Good Friday. Your comment above has been discussed with the Practice Manager & he is happy to discuss it via telephone or face to face & listen to call recordings etc. Please contact the reception on 0208 209 2401 to arrange a suitable time for a meeting. I do hope that I have addressed your concerns and I would like to apologize for any inconvenience it may have caused for and on behalf of the practice. Kind regards Admin Team Temple Fortune Medical Group
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Review titled Very happy with the practice
Rated 5 stars out of 5
by Gary - Posted on 09 January 2023
Recently I moved in the area and registered with Temple Fortune Medical. I was very well looked after and I have got the highest praise for them.
Visited December 2022
Review titled Temple Fortune Medical Group
Replied on 26 June 2023
Dear patient, Thank you for your feedback. We are glad to hear that you are happy with the level of help and care you receive at the practice. I will be sure to pass your feedback on to the team at Temple Fortune Medical Group. Best wishes, Temple Fortune Medical Group