Temple Fortune Medical Group
The Temple Fortune Health Centre, 23 Temple Fortune Lane, London, Greater London, NW11 7TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic nurse
Rated 5 stars out of 5
by sara Grunhut - Posted on 09 August 2024
This nurse is literally the most outstanding nurse. She treated me so well and was very kind and reassuring.
Visited August 2024
Temple Fortune Medical Group has not yet replied.
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Review titled Nursing at the Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
I have had some Gynaecological issues and the nurses were informed, professional and super caring! They are my first port of call.
Visited August 2024
Temple Fortune Medical Group has not yet replied.
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Review titled Brilliant Service
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
The pharmacist that dealt with me was very friendly, knowledgeable and above all very helpful. In addition, there was minimal wait time for my prescription, and so I will definitely be recommending this practice to friends and family.
Visited June 2024
Review titled Temple Fortune Medical Group
Replied on 01 July 2024
Dear patient, Thank you for your wonderful feedback! We’re delighted to hear that our pharmacist provided you with friendly, knowledgeable, and helpful service. It's great to know that your wait time was minimal and that you had a positive experience. We truly appreciate your recommendation and look forward to serving you and your loved ones in the future. Kind regards, Temple Fortune Medical Group
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Review titled Excellent nurse
Rated 5 stars out of 5
by barbara sprung - Posted on 09 August 2024
Thid nurse took such excellent care of me, and explained everything very clearly in a kind manner. She really went over and above
Visited May 2024
Temple Fortune Medical Group has not yet replied.
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Review titled Excellent service by pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I recently had an appointment with the practice pharmacist and found her to be really thorough and also knowledgeable. She put me at ease with my asthma.
Visited March 2024
Review titled Temple Fortune Medical Group
Replied on 12 March 2024
Thank you for your feedback, we will continue to work towards better patient care and improve our service to local patients.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
receptionist dealt with query without any delays and setup an online app for me. very happy happy that i can book appts online. supportive and helpful reception team
Visited February 2024
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, Thank you for taking time out to leave a review. We pride ourselves in offering flexible scheduling and friendly staff to make the best experience possible, and we’re constantly striving to maintain the best standards for all our patients. Thanks, Temple Fortune Medical Group
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Review titled Who makes medical decisions?
Rated 2 stars out of 5
by Debbo - Posted on 10 January 2024
I was blue-lighted to hospital and four days later received a call from hospital saying I needed more antibiotics which I should try and get from my gp. After numerous calls trying to get a gp to speak to me to send script to a pharmacy, the reception staff put numerous barriers in place. After 111 called practice and told me they had spoken to practice and I was to call back, to speak to a Doctor i was told off for calling back. They questioned the letter from the hospital and the call I received from the hospital at 3.45pm refusing me access to a Doctor. This was now 6pm and I was told no Doctor would speak to me as the Doctor wanted to leave on time. It was suggested I call 111 again or go to a&e. i said this was not an appropriate use of these services and primary care was correct place I should be calling. The reception team are not pharmacists, physician associates or medical Doctors. In my opinion primary care is failing. The person earning £14ph, with no medical training is preventing correct medical treatment, resulting in the need for 111 or a&e being inappropriately used when gp's at this practice have no Duty sustem in place and remain invisible. I wonder who should be earning £14ph? Did i get my antibiotics? no
Visited January 2024
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear Debbo, Firstly, thank you for taking the time out to write to us. We are sorry to hear about your experience at the surgery. All members of staff are trained to help and assist patients with the highest level of care. In order for us to further investigate this matter, please send an email to tfmg@nhs.net . Once we receive your email, someone from the team will investigate this and get back to you as soon as possible. Once again, we are sorry to hear about your experience and look forward to hearing back from you. Thanks, Temple Fortune Medical Group
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Review titled Efficient Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
i am very happy with the service since i have changed from my previous practice. accessible service, the reception team seems very professional and knowledgeable. Dr are very good. overall i am satisfied with the service provided.
Visited January 2024
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, Thank you for your comments! We pride ourselves in offering flexible scheduling and friendly staff to make the best experience possible, and we’re constantly striving to maintain the best standards for all our patients. Thanks, Temple Fortune Medical Group
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Review titled Amazing nurse
Rated 5 stars out of 5
by Anne Sanger - Posted on 09 August 2024
Great practice with excellent gps and a fantastic nurse who is so kind and caring. She treated my sons burn wound so carefully and professionally!
Visited October 2023
Temple Fortune Medical Group has not yet replied.
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Review titled Left abandoned an hour on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2023
Im suffering from an infection 2 week already and received disgusting behavior today. First the doctor said shell call back because there was bad reception when she didnt. Second there was 5 people waiting for 1 hour !! I was clearly abandoned by number one for about hal an hour. This doesnt make sense so someone who couldnt care less couldnt be bothered answering the phone. This triggers anxiety and stress for someone who is already not at her best. Then finally when his majesty picked up the phone he told me dr will call me back . Of course she didnt. Lastly my sample posted on tuesday probably never arrived as I still didnt receive results. Its an infection not a biopsy ! Whats the point of treating patients 2 months later when they had time to suffer a great deal . Pathetic.
Visited August 2023
Review titled Temple Fortune Medical Group
Replied on 19 February 2024
Dear patient, I am sorry to hear that you had this experience. In order for us to investigate and find out more information for you, please send us an email on tfmg@nhs.net We look forward to hearing back from you Thanks, Temple fortune medical group