Temple Hill Surgery
St Edmunds Church Living, St. Edmunds Road, Dartford, Kent, DA1 5NDContact details and opening times
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Reviews
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Review titled Worse service ever
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
Practice never care about patient it seems like they are doing business – - Most of the day if you call 8:30am (surgery open at 8:00am – and because of high volume of call surgery admin not able to answer you call before 8:30 if you are not lucky) you will never ever get any appointment and the reception will advise you to call again next day and next day same thing will happen – means they don’t have enough appointment, enough clinician as per their number of patient, enough admin staff in their reception. I have seen practically that they have only 2 staff in their reception who deal with telephone calls and in house patient who come for emergency. - They can’t provide care for more than 60% of their patients – because patient who call after 9am they can’t contact with their GP. - On consultation also have to use after 8am – the patient who are working and can’t use internet while work and the people who don’t have internet facilities - this services not working with them – at least this services should be open 24 hours. - Even for ordering repeat medicine patient have to wait long sometime over phone – where email could be a good solution where patient can order repeat medicine any time they want. This is so frustrating and stressful when you call your GP for help and your GP advice you to call 999 0r 111 or go A&E if urgent – when you ring your GP practice at 8:30 am after calling 40 times and waiting in queue around an hour and this not only in the morning. I have experience waiting in queue more than an hour when I called afternoon around 4pm.
Visited December 2022
Review titled Temple Hill Surgery
Replied on 03 January 2023
Dear Patient, thank you for your review. I am sorry you feel like you have not been able to get an appointment so I will use this opportunity to explain the best ways to get one. We are actually one of the practices that offers quite a lot of appointments but you will have seen that nationally the NHS is under a lot pressure. Appointments can be booked everyday from 8am. They can be booked either by online directly using the NHS app, by telephone, or by attending one of the surgery sites to book in person. You can also send us an Econsult, which will allow us to assess your problem and offer you an appointment directly. We usually respond to Econsults within one to two working days. Econsults are really good as they provide you with a lot of advice that might even resolve your problem without seeing a doctor. Prescriptions can be requested also through the NHS app or by calling our medication line on 01322628290. This line is open Monday to Friday 8.30-1pm. If you call the GP for help and you are advised to attend A+E, this is likely because we are concerned you need more urgent help than we can provide. We have recently recruited more reception staff to help with answering the phones so hopefully, that should improve shortly. We hope this explains things in such a way that will enable you to access our services with greater ease. Thank you once again for your review. Dr Wole Olarinmoye, GP Principal
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
unable to work due to my husband being in ITU. Need to sick note as have no other income, requested call from GP have to wait over 10 days for a reply. Totally unacceptable, wish I had listened to my neighbours and not joined this surgery, it is horrendous.
Visited October 2022
Review titled Temple Hill Surgery
Replied on 02 November 2022
Dear Patient, thank you for your feedback. I am sorry to hear about your challenge with your husband in ITU. We wish him well. Although your specific issue is pressing to you, a sick note would not be considered urgent, hence the routine appointment. I assure you that it won't impact your income as it can be backdated to the relevant date starting a week after you were last at work due to UK self certification rules. There are other ways to get things done faster. Using Econsult on our website or via the NHS app to request your sick note and explain the urgency, may get your request looked at sooner. Alternatively, booking an 'on the day' appointment available from 8am every working day either via the NHS app or by calling reception are other alternatives. Hope this helps. Dr Wole Olarinmoye GP Principal