Tessa Jowell GP Surgery
72H East Dulwich Grove, London, SE22 8EYContact details and opening times
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Reviews
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Review titled Difficulty with obtaining appointments.
Rated 2 stars out of 5
by Sue Becker - Posted on 23 August 2023
I'm trying to get an appointment at the surgery as per the advice received by text after a recent blood test and as I'm sure , in common with the majority of my fellow citizens , I'm having huge difficulty. The text did emphasise that the matter isn't urgent so I do have that comfort. I did get through by phone once or twice but on receiving the information that the callback might be at any time over the following 48 hours I didn't proceed - I can't stay in for 48 hours !!! After that I accepted the reality of the situation and asked for the return of my mobile phone which I'd lent to a young neighbour while he saves up for one of his own. I don't like the thought of discussing my private business in public but I did get a callback and ran outside the building where I was situated at the time only to give up in frustration when I couldn't get any reception. I've now accepted the inevitable and installed the Evergreen app - supported by my fellow attendees at a technology for the bewildered class that I go to in Brixton. But how do I use this ? A receptionist at the practice forwarded me a phone number and email address for this organisation ...... there is a recorded message that makes it clear that they're aware that there's a problem when I dial the number but if if I understand things properly , I have to know what edition of the app I have. How do I find that out ? I have sent an email with my queries and assume that I'll receive a reply at some stage - in the interim I'll just carry on ringing. p.s. I have noticed some of the other negative reviews on the site talking about the portal [ is that the right word ? ] closing at 8.01a.m. - is this right. I have let the practice know about my difficulties over the phone but there hasn't been a huge amount of interest shown to be honest. p.p.s. I've tried to carry on with this process and received the prompt that reviews with capital letters can't be processed - I can only see that I'd put p.s. in upper case which is gramatically correct as far as I know so if I do get to the end and you see my lower cases p.s.s , please don't think that it's me !!
Visited August 2023
Review titled Tessa Jowell GP Surgery
Replied on 19 January 2024
We sincerely apologize for your recent experience. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns. We would like to assure you that your comments have been taken seriously, and we are actively addressing the issues raised. To better understand your specific concerns and work towards a positive resolution, we encourage you to contact our practice management directly. Your insights are crucial in helping us improve our services, and we are eager to learn more about your experience and how we can improve this. Thank you for your understanding, and we look forward to the opportunity to address your concerns and enhance your future interactions with our practice. Best regards, Practice Management
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Review titled Too hard too deal with
Rated 1 star out of 5
by Matt - Posted on 30 August 2023
I find the computerised AskMyGP facility completely inhumane. If you get on early enough to actually make a request, but your request doesn’t quite fit the flow chart, then you get shut down with no chance of a conversation or explaining. Then you have to wait for the following day to start again. I wonder how many people who are not really comfortable with computers are missing out on treatment as a result of this system, because those of us who are pretty good with computers are missing out. No wonder A&E gets so busy. This system, and the lack of support from the practice, has had members of my family in tears on numerous occasions. That can’t be a good sign, especially when the reason we are contacting the GP is because something is wrong. This only adds to the stress of it all. I really feel that things are made worse rather than better. When you do get a message from someone, it is often not as requested - eg an email rather than a phone call. When you do actually see a GP in person then most of them are great and reassuring. But the battle to get to see someone is too big. I believe everyone who goes to work there does so because they are a caring person, so they must be disappointed or upset to read this. I think it is time to change the system to a more caring and accessible one.
Visited August 2023
Review titled Tessa Jowell GP Surgery
Replied on 19 January 2024
We sincerely apologize for any inconvenience you may have experienced during your recent care with our GP practice. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns. We would like to assure you that your comments have been taken seriously, and we are actively addressing the issues raised. To better understand your specific concerns and work towards a positive resolution, we encourage you to contact our practice management directly by calling the practice and informing us that youhave left this comment. Your insights are crucial in helping us improve our services, and we are eager to learn more about your experience. Thank you for your understanding, and we look forward to the opportunity to address your concerns and enhance your future interactions with our practice. Best regards, Practice Management
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I have had cause to visit the practice twice in the last month, in relation to ongoing symptoms of the menopause. On both occasions I was met by sympathetic, informed and proactive doctors. I felt listened to, that appropriate action was taken to address the immediate issues and that a plan to follow up on my progress will mean that I will not get 'lost in the system'. Thank you.
Visited July 2023
Review titled Tessa Jowell GP Surgery
Replied on 17 August 2023
Dear patient, I would like to thank you for providing positive feedback about the Tessa Jowell Practice. Your feedback is valuable and has been shared with the staff. Regards Manager Tessa Jowell GP surgery
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Review titled Great practice
Rated 5 stars out of 5
by Munise A - Posted on 18 August 2023
I registered at the surgery for number of years and always received best health care service. All clinicians and admin staff are very helpful and professional. I would highly recommend this GP practise.
Visited June 2023
Review titled Tessa Jowell GP Surgery
Replied on 22 August 2023
Dear patient, I would like to thank you for providing positive feedback about the Tessa Jowell Practice. Your feedback is valuable and has been shared with the staff. Regards Manager Tessa Jowell GP surgery
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Review titled Updated review
Rated 3 stars out of 5
by Alan Bailey - Posted on 08 March 2023
Having looked into the problem of appointments I have done some, not very scientific, research and found that getting appointments seems to be a pretty widespread problem. Media and press reports bear this out, so it appears to be a problem created by NHS policy. Therefore the practice is perhaps only acting with the tools available, so I have upgraded my review to neutral. The problem appears to be the implementation of the Askmygp system which allows a quota system as well as limiting the time people are allowed to book appointments. If the quota is met on one day, the patient is then forced to start the appointments process anew each day until they hit the jackpot and get an appointment. This appears to be a self defeating system whereby if the surgery is unable to meet it’s daily quota the number of patients in the queue will increase each day. Having said all of this my experience at the surgery is positive, but that may in part be because it appears to have very few patients on the premises whenever I have visited for routine tests.
Visited March 2023
Review titled Tessa Jowell GP Surgery
Replied on 17 August 2023
Dear patient, I would like to thank you for providing positive feedback about the Tessa Jowell Practice. Your feedback is valuable and has been shared with the staff. Regards Manager Tessa Jowell GP surgery
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Review titled Appointment system does not work
Rated 2 stars out of 5
by Marion Peckett - Posted on 02 January 2024
Evergreen app does not support patient...cannot make an urgent appt through app or by phone..app 15 min window of opportunity does not support the patient, have then waited over 12 mins on phone...hoping for call back. May have to resort to 111
Visited January 2023
Review titled Tessa Jowell GP Surgery
Replied on 19 January 2024
We sincerely apologize for any inconvenience you may have experienced during your recent experience with our GP practice. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns. We would like to assure you that your comments have been taken seriously, and we are actively addressing the issues raised as your insights are crucial in helping us improve our service if you did not receive your call back please do contact the practice management team directly by calling us directly and we will review this even further. We look forward to the opportunity to address your concerns and enhance your future interactions with our practice. Best regards, Practice Management
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Review titled Impossible to even raise a request to speak to GP
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
I have been trying for weeks to raise a request to speak to a GP. Every time I do so the practice is offline. Even at 8am. Practice staff do not wish to help and simply have a tough luck attitude, or tell you to call 111 or go to a&e. Basically impossible to get any kind of contact with a medical professional as they close their online portal at 8:01 despite being allegedly open for requests until 12pm everyday. They also refuse to give practice manager contact details out at all.
Visited December 2022
Review titled Tessa Jowell GP Surgery
Replied on 16 January 2023
Dear Patient, I'm sorry to hear about your negative experience with our practise. We would want to speak with you in order to obtain further feedback in a bid to improve our service. Please contact 020 8194 7600 and ask to speak with the Practice Manager. Thank you,