The Acorn & Gaumont House Surgery
153 Peckham High Street, Peckham, London, Greater London, SE15 5SLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Acorn & Gaumont House Surgery.
Reviews
-
Review titled Waiting time on the phone is horrendous
Rated 2 stars out of 5
by Kinny - Posted on 05 October 2023
Phoned today for repeat prescription (usually do it online but forgot the dosage ) when I phoned I was no:3 in the queue , after 15 minutes I was no:1. 45 minutes later I was still no:1 !!!!!!. Why am I waiting so long if I’m next in the queue ???? When the receptionist finally answered she gave no apology for the long waiting time …. Totally not acceptable !!!
Visited October 2023
Review titled The Acorn & Gaumont House Surgery
Replied on 15 October 2023
I am very sorry about your experience regarding the telephone system. We as a surgery are working of the telephone system to make it work better. Kindly contact me on adekunle.oguntimehin@nhs.net to discuss this better.
-
Review titled Absolutely terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Doctor said 2 days ago he was sending medication to pharmacy (pain meds) he never did! spoke to receptionist today who said it is NHS policy for every patient to have blood tests every 6 months so can’t send prescription until they are done (I’ve got sciatica) so I’m going to be in pain can hardly walk let alone go for blood tests that I don’t need!! Asked to talk to doctor or pharmacist or manager and the receptionist told me no one in!!! Absolute joke!! No kindness or compassion what so ever!!!!
Visited October 2023
The Acorn & Gaumont House Surgery has not yet replied.
-
Review titled Absolutely awful
Rated 1 star out of 5
by Jean - Posted on 13 October 2023
I would recommend staying away from this practice. Being registered here has caused me so much grief and delay in recovery. I cannot believe how badly they treat their patients, they never answer the phone, yesterday I was on hold for two hours and 15 mins and eventually hung up. My letters from my neurologist are ignored, my medication for epilepsy was affecting my long-term health and their refusal to correspond with my neurologist has left me staying on unsafe medication for much longer than necessary. They are so rude on the phone and in person and have made me cry. My prescriptions are approved but then never sent to the actual pharmacy, and so many times I have had to order through 111 because of their incompetency. I can't wait to get out of there! Do not register here.
Visited October 2023
Review titled The Acorn & Gaumont House Surgery
Replied on 15 October 2023
I am sorry you felt this way about the surgery. Kindly contact me on adekunle.oguntimehin@nhs.net to discuss how better we can support you and all of our patients.
-
Review titled Terrible, gone downhill
Rated 1 star out of 5
by Rebekah Watts - Posted on 11 September 2023
I have been given a repeat prescription yet every time I ask to collect the medication I’m made to wait days for the correct dose which leaves gaps between my prescription and severely delays my recovery. Sort it out!
Visited September 2023
Review titled The Acorn & Gaumont House Surgery
Replied on 08 August 2024
Dear Rebekah, Thank you for your feedback, and I’m sorry to hear about the difficulties you've encountered with your prescription. To clarify, we do require 48 hours to process repeat prescriptions to ensure everything is accurate and ready for collection. However, if the medication is not on your repeat list or there is a change to your prescription dosage, it may take a bit longer as it might require approval from a doctor, which could also involve a brief consultation. Additionally, once the prescription is ready on our end, your pharmacy may also need additional time to process and prepare your medication for collection. We understand how crucial it is for you to receive your medications on time, and we are working closely with our team and local pharmacies to minimize any delays. If you ever experience issues in the future, please don't hesitate to reach us on our email: acorn.surgery@nhs.net , so we can assist you directly. Thank you for your understanding, and we appreciate your patience.
-
Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
Never answered the phone I have been on this phone for over an hour now and am number 1 on the que still no answers. They really need to work on this. It’s very bad
Visited August 2023
Review titled The Acorn & Gaumont House Surgery
Replied on 08 August 2024
Thanks for your feedback, We understand how important it is to be able to reach us promptly and we sincerely apologize for the frustration you experienced and the inconvenience caused. We want to assure you that since your experience, we have upgraded our telephone system to better serve our patients. The new system is designed to efficiently handle calls, and we are confident that this will improve the experience for everyone. Your feedback is valuable to us, and we’re committed to making sure that you receive the best possible service. If you have any further concerns, please don’t hesitate to reach out.
-
Review titled Good practice
Rated 4 stars out of 5
by Moses Balogun - Posted on 01 August 2023
They're good practice but sometimes it's difficult to get access to them on phone and that makes getting appointment a bit stressful
Visited June 2023
The Acorn & Gaumont House Surgery has not yet replied.
-
Review titled Great team work and empathy and genuine concern
Rated 5 stars out of 5
by NOSA ASOWATA - Posted on 01 June 2023
I was taken seriously, listen to and practically helped with all my enquiries and advice on how to keep healthy on my travels. Medications was sorted out
Visited June 2023
The Acorn & Gaumont House Surgery has not yet replied.
-
Review titled Extremely good surgery
Rated 5 stars out of 5
by Sadiat olanike popoola - Posted on 31 July 2023
The staff are friendly, making it easier to hold a conversation with them and also getting an appointment with the doctor through them is easy too
Visited May 2023
The Acorn & Gaumont House Surgery has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Princess Olanipekun - Posted on 31 July 2023
The practice staff are always ready to assist. The gp's are very good listener. The Entire practice management are great.
Visited February 2023
The Acorn & Gaumont House Surgery has not yet replied.
-
Review titled Never get answer on the phone
Rated 3 stars out of 5
by Tracey Hallett - Posted on 03 January 2023
Having tried to get through to the surgery yet again it takes more than one hrs held in a que before the phone is answered This is constantly happening Phoned again at 5pm today was number 1 in the Que and still waiting for a answer at 5.30 Have they all downed tools and taking no notice of the phone ????? To get the phone answered seems to be a ongoing problem
Visited January 2023
The Acorn & Gaumont House Surgery has not yet replied.