The Adam Practice - Hamworthy Surgery
306 Blandford Road, Poole, Dorset, BH15 4JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Beyond Poor
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
I get that you need to complete a Klinik form. But please can the people who review the forms read what is written. It seems that there is cut and paste option for go to the pharmacy. They do not look as the age of the patient or how long the symptoms have been going on for. The pharmacy have said you need to go to go see/talk to a doctor. It is a never ending cycle. Three weeks in to my medical issue and am no further forward. Most over the counter medication states "do not take for longer than" consult your doctor. Maybe these warnings should be removed. It would not surprise me if the forms were automatically sorted to pick up certain words and auto reply. Saying go the pharmacy.
Visited October 2024
Review titled The Adam Practice - Hamworthy Surgery
Replied on 17 October 2024
Dear patient, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please submit a Klinik form using the ‘General Enquiries’ tile on our website: https://access.klinik.co.uk/contact/the-adam-practice Kind regards, The Adam Practice.
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Review titled Was great before merger with Adam Practice
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
Interminable wait times on telephone to speak to someone. During that time not even told where you are in the queue. Are the Klinik forms being filled in by the staff causing this problem?
Visited July 2024
Review titled The Adam Practice - Hamworthy Surgery
Replied on 22 July 2024
Dear patient, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please send your concerns to tap.patientfeedback@dorsetgp.nhs.uk along with your details. Kind regards, The Adam Practice.
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Review titled Poor practice, used to be great.
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2024
Today, 25/4/24 I arrived for my appointment only to be told I had cancelled it when I knew I hadn't. Instead of fitting me in it was suggested I fill in another klinik form to arrange another appointment. I had already been waiting 3-4 weeks for this appointment and I still have my medical problem. My husband who is also my carer suggested that the original form be re-submitted which she did. I have eventually been given another appointment for next week. I am a 76 year old disabled lady who is very disappointed with the Adams practice as it used to be a good service. Recent issues include being held on the line waiting to speak to someone. Being told you are number 1 in the queue and still being number 1 in the queue an hour later, at which point I hung up.
Visited April 2024
Review titled The Adam Practice - Hamworthy Surgery
Replied on 29 April 2024
Dear patient, Thank you for your feedback and we are sorry to hear you weren’t satisfied with your recent contact with the practice. To allow us to investigate this issue fully, please send your concerns to tap.patientfeedback@dorsetgp.nhs.uk along with your details. Kind regards, The Adam Practice.