The Alastair Ross Medical Practice
Breightment Health Centre, Breightmet Fold Lane, Breightmet, Bolton, BL2 6NTContact details and opening times
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Reviews
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Review titled Difficult
Rated 2 stars out of 5
by Allan Bell - Posted on 08 March 2024
I recently decided to contact Alistair Ross surgery due a groin pain which had been getting worse over a period of 2 weeks. I did not hold out much hope of a quick appointment but was pleasantly surprised by the helpful receptionist who provided an appointment that afternoon with a doctor. After a brief examination it was decided that I should have a scan for a possible hernia and the Gp would organise this. A few days later I received a text from appointments to contact them to arrange a date for the scan. When I contacted them they gave me a date a month later with no ability to improve it. Obviously the doctor had not attached any note on the urgency. After trying to get a more timely appointment with no success I had to go to the A&E department. I was eventually admitted for 3 days and 2 nights while a scan was organised. The hernia was diagnosed, was put on the priority waiting list and discharged. I was then contacted by a clerk from Alistair Ross asking if a doctor could have a telephone conversation with me. I naturally agreed and had a useful conversation later that afternoon on why I had had to go to A&E. The conversation finished with the GP pointing out that if the symptoms got worse to contact the surgery without hesitation. The symptoms became worse and I contacted the surgery for a telephone conversation with the same doctor as he had started the process by calling me. I explained my situation to the clerk who said the earliest telephone appointment was in a month. I expressed my disbelief in the circumstances which I attempted to explain to the clerk but it was clear she was not listening and started to trot out the well known lines regarding the inflexible GP appointment process. I knew these very well. She attempted to stop me speaking but I refused to stop my explanation. I brought the conversation to an end abruptly. The clerk had no ability to listen and there was clearly no professional available who could triage my situation. Docroes are not god like entities who require protection by untrained individuals in what can be demanding medical situations. They are normal humans who have chosen a particular career path for any number of reasons and to serve unfortunate members of society. For the GP service, this fact seems to have become lost in the mists of time.
Visited March 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Bad experience
Rated 3 stars out of 5
by Barbara Thompson - Posted on 25 July 2023
Called in to see if my husband prescription ready, to be told it was down for signing that day Monday, told the receptionist that he run out of one of the medication and he would need it today( baring in mind prescription went in on the Thursday) was told to ring back later which I did, to be told it wouldn't be signed till the end of surgery and ring back just after 6pm, ring back after 6pm no answer kept on ringing finally get through answering machine, go down to chemist to be told no prescription, if I needed emergency medication would have to ring out of hours, when your husband relies on certain medications this is not acceptable to have to ring round trying to get his tablets, ring Bardot to get medication then have to go and pick prescription up, this is not a duty of care when someone relies on there medication.
Visited July 2023
The Alastair Ross Medical Practice has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Can't fault the admin/receptionists or nurses here but the drs are terrible, their attitudes towards patients are awful, dismissive and down right rude and they even eye roll you when you try to dicuss important things with them. The locum drs that come to this practice are 100% better and thorough with patients more than the permanent drs here.
Visited June 2023
The Alastair Ross Medical Practice has not yet replied.