The Alexandra Practice
365 Wilbraham Road, Whalley Range, Manchester, Greater Manchester, M16 8NGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
Prompt response to email request, friendly and helpful telephone conversation with doctor, felt listened to.
Visited January 2025
Review titled The Alexandra Practice
Replied on 07 January 2025
Thank you for your positive review, its brilliant to know when we are providing a good service as well as when things don't go so well. I will pass on your feedback to the team. Mel Jones Practice Manager
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Review titled Exceptional help provided by the senior health assistant
Rated 4 stars out of 5
by Adhir Das - Posted on 27 August 2024
My family and I have been patients at Alexandra Surgery for some time, and I want to highlight the exceptional care provided by the senior health assistant. She is consistently kind, patient, and incredibly helpful. She goes out of her way to make sure that every concern is addressed, and she does so with genuine warmth and empathy. Her professionalism and dedication are evident in everything she does, from offering health advice to ensuring that all administrative details are managed smoothly. She truly makes a difference in the patient experience, and I am grateful for the care she provides. Alexandra Surgery is fortunate to have such a compassionate and dedicated member of staff.
Visited August 2024
Review titled The Alexandra Practice
Replied on 10 September 2024
Thank you for your lovely review of our service. Its great to know when we are doing well and we will pass your comments onto our Health Care Assistant.
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Review titled Asking for important advice.
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
I phoned them on a Thursday to ask about my flu jab as I'm epileptic and would they be providing me with my jab. The receptionist said that I didn't qualify and that I would have to pay, but yet my epilepsy nurse says that I should, doctor says that I should and when I went onto the NHS website it also says that I should qualify, I can't work due to my epilepsy this is how bad it is, so I called back on the Monday and spoke to a different receptionist who also said the same that I didn't qualify but after I told her my doctor, my specialist and the NHS website says that I qualified booked me in. This is such a poor poor practice.
Visited October 2023
Review titled The Alexandra Practice
Replied on 24 October 2023
I am sorry to read this review however I have screened our calls and quizzed the staff and there is no record or recollection of this call. Our staff usually check and seek advice if they are unsure of patient eligibility for flu - I am wondering if you may have called the other Alexandra surgery by mistake? Please do get in touch with us so I can clarify the details and investigate properly as it is very difficult to do this from an anonymous review. Thanks Mel Jones Practice Manager
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Review titled very difficult to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
appointments are not very accessible to completely impossible , receptionist unhelpful and since everything has to be done online in a certain timeframe theyre pointless , the surgery has become difficult to use and that comes across as uncaring which is their primary objective , very poor
Visited September 2023
Review titled The Alexandra Practice
Replied on 25 September 2023
I am sorry to hear that you feel our service is inaccessible. The reception team no longer book appointments directly with the GP's, they are not being unhelpful but are just explaining our processes to patients. All requests are triaged via our Ask MY GP service which means patients usually get a response, action (such as a prescription) or further care on the same day. This is effectively the best access we have ever been able to offer due to the efficient nature of a triage first approach. We do request that forms are submitted before a cut off point but this is no different to an appointment system that runs out of appointments by a certain time. If patients are unable to use the form the admin team will gladly do this for them to ensure accessibility. If a problem is best dealt with by a consultation at the pharmacy we will signpost as we are contractually obliged to do so. We care greatly about our patients which is why we have introduced an effective system to help us provide safe levels of access and care for both our patients and staff. If you need any guidance using the system please do contact reception who will advise you further, we can also refer you to a digital support worker who can guide and offer support with things such as internet access if this is something you feel would benefit you. Mel Jones Practice Manager
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Review titled Not Recommended
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2023
Getting an appointment is very difficult and they don't even know how to respond to online queries. The services offered by the admin team are not good. They don't know how to manage and prioritise the request and answer to the queries.
Visited July 2023
Review titled The Alexandra Practice
Replied on 18 July 2023
I am sorry to hear of your concerns. We pride ourselves on our accessibility and our online triage forms have proven extremely effective in managing demand and access. The majority of queries are dealt with on the same day which has proven very popular with our patients. Patients still have the option to telephone us or walk in if they need to, meaning our access is flexible. Our admin team will always help patients with the forms or complete the forms on your behalf but do not have any control over the priority that the doctors allocate to your query, all forms are triaged by the doctors in the first instance. I am unable to comment further on your individual case but would encourage you to access our service again and explain to our team what your difficulties are, we will then do our best to assist you. Mel Jones Practice Manager