The Alice Medical Centre
1 Carnwood Road, Bestwood, Nottingham, Nottinghamshire, NG5 5HWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Alice Medical Centre.
Reviews
-
Review titled Very unhelpful and unfriendly receptionist
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2024
This morning the 12th of December 2024 I rang the GP surgery to book an urgent appointment as I am currently suffering from chest pain query DVT. The receptionist I spoke to was very condescending and would not allow me to speak so I could explain my circumstances, she then carried on with an attitude and hung up the phone on me before I could even finish speaking I am sure the GP surgery records all telephone calls and I will be taking this further to PALS as I require additional support at the moment to attend appointments I was not aware that the GP surgery had changed its booking system to online I am dyslexic so accessing online information especially on new systems is challenging for me I did not appreciate the way I was spoken to and I would not recommend anyone to ever register with this GP. The service has become so poor and they’re not willing to help patients as much as they used to before.
Visited December 2024
Review titled The Alice Medical Centre
Replied on 13 December 2024
Good Morning. I'm sorry you had this experience could I ask you please to ring the surgery and ask for myself the Practice Manager so I can resolve this for you. With you posting anonymously i am unable to contact you direct. Many Thanks
-
Review titled Great practice
Rated 5 stars out of 5
by Geoffrey gathii - Posted on 05 June 2024
I had a problem with having children and they really welcomed me and started the bookings...am soo happy.. The online app is so easy to use and they are acting very fast....fantastic job
Visited June 2024
Review titled The Alice Medical Centre
Replied on 12 June 2024
Thank You so much for your positive review I will discuss with the team at our next team meeting in June. Thank you Again
-
Review titled Student nurses
Rated 4 stars out of 5
by Erin moran - Posted on 29 January 2024
The student nurses that I seen were extremely lovely and understanding. I really appreciated their empathy and I thought they were excellent at making me feel comfortable. Thankyou so much I hope you both have a brilliant medical career!!
Visited January 2024
Review titled The Alice Medical Centre
Replied on 31 January 2024
Many Thank for your feedback, I will pass this on to the medical students. We appreciate you taking the time to make this review regarding the medical students currently at our practice. Many Thanks The Alice Medical Centre