The Anstey Surgery
21A The Nook, Anstey, Leicester, Leicestershire, LE7 7AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Experience
Rated 5 stars out of 5
by John D Lawrie - Posted on 19 November 2024
Despite the early 8am scramble, only had to queue on phone for ten minutes. Receptionist very pleasant and booked convenient appointment straight away. Seen precisely on time and GP was very kind and listened carefully to ongoing problem. Decided to try an alternative medication and sent prescription direct to pharmacy for collection within half an hour.
Visited November 2024
The Anstey Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Terry Amos - Posted on 11 December 2024
I felt that I was welcomed by the surgery the doctor listened carefully to me and made the appropriate referral for further investigation
Visited November 2024
The Anstey Surgery has not yet replied.
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Review titled Seen within 3 hours of my call
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
Called and was 9th in queue, was offered the opportunity to receive a call back so I took it. Cal was returned within 10 mins and I was given an appointment. Brilliant service.
Visited October 2024
The Anstey Surgery has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I had a telephone consultation today. The GP was very patient and understanding. Great service, came away from the appointment feeling I was listened to and understood. Received advice in a manner I would understand. Gave me confidence in myself, I would be able to manage
Visited October 2024
The Anstey Surgery has not yet replied.
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Review titled Blood pressure and blood sample
Rated 5 stars out of 5
by Graham Ritchie - Posted on 18 July 2024
Appointment was punctual. Nurse was very friendly assuring and caring. Test were duly completed without ant issues. A pleasant experience.
Visited July 2024
The Anstey Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Elizabeth Cooper - Posted on 18 July 2024
Had to see the nurse practitioner to have some bloods taken. Straight in and out ...thank you so much!
Visited July 2024
The Anstey Surgery has not yet replied.
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Review titled really very very poor
Rated 1 star out of 5
by Brian - Posted on 17 June 2024
impossible to get through on the phone when you do nothing left day after day totally useless service
Visited June 2024
Review titled The Anstey Surgery
Replied on 17 June 2024
Dear Brian I am sorry you found your experience with our surgery unsatisfactory on this occasion, and would welcome you to speak directly with me further to understand your concerns. Kind regards Linda Smith Practice Manager
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Review titled Unable to get follow up blood tests
Rated 2 stars out of 5
by Michael Elliott - Posted on 20 June 2024
After being discharged from hospital with raised platelets I was advised I needed repeat blood tests owing to risk of blood clots. This was also reiterated in the discharge letter sent to the surgery. I have been unable to book a blood test as I am told the duty GP needs to authorise the blood forms. I have telephoned twice and been told it would be dealt with by the end of the day, it hasn’t. I have visited the surgery in person and met with a rude receptionist and been told it will be dealt with by the end of the day but if I’m really concerned to attend Accident and Emergency. This isn’t what Accident and Emergency is for follow up blood tests are the surgery’s responsibility. Obviously when a blood clot forms I will attend A&E but this can be avoid if I was given a blood test. I am taking this further with CQC as there is no duty of care from this surgery.
Visited June 2024
Review titled The Anstey Surgery
Replied on 20 June 2024
Dear Patient Thank you for taking the time to speak with myself today and for you feedback. As mentioned in our discussion feedback is valuable when we are training new staff and I will ensure that this is discussed with our new team members. I hope that our conversation also provided assurance that with our daily phlebotomy sessions we were able to book an appointment on the date and time of your choosing in line with your hospital letter and we look forwards to seeing you for this in the coming weeks. kind regards Linda Smith Practice Manager
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Review titled A good experience
Rated 4 stars out of 5
by Jack K - Posted on 22 May 2024
Excellent GP care during a recent serious illness, followed by very helpful advice and support during and after my recovery.
Visited May 2024
Review titled The Anstey Surgery
Replied on 17 June 2024
Dear Jack I am delighted to hear you had such a good experience with our surgery, and we shall pass your appreciation of our hard work and dedication onto the rest of the team. kind regards Linda Smith Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
I received extremely poor service from this surgery. I have been very unwell today and so requested an urgent appointment, but a Doctor refused me of an urgent appointment. She told the receptionist that my condition was not acute enough to get an appointment without even bothering to look at my record. Being a doctor I was fully aware of what I needed and what I have previously been advised for by the specialist team for the condition that I have. I have been a patient at the surgery for over 10 years and recently have become very dissatisfied by their service. Also, it has become nearly impossible to get an appointment, even when you are very unwell. I wouldn’t recommend this surgery.
Visited May 2024
Review titled The Anstey Surgery
Replied on 17 June 2024
Dear Doctor I apologise that you found your experience with the surgery unsatisfactory on this occasion. I am pleased that after discussion with yourself we were able to resolve this issue for you. I do thank you for your feedback as we endeavour to give the best service we can. kind regards Linda Smith Practice Manager