The Arch Medical Practice
Hulme Medical Centre, 175 Royce Road, Hulme, Manchester, Greater Manchester, M15 5TJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Arch Medical Practice.
Reviews
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Review titled Appointments cancelled 2 hours before
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
I am a single man who must fulfill my obligations every day in order to survive I have taken several days of my holidays to attend medical appointments at The Arch Medical Practice 2 hours before my appointment I receive calls or text messages informing that my appointment has been canceled after 3 weeks waiting for it I don't see it as right that The Arch Medical Practice should waste our time in this way Once our appointment is cancelled, there is no point in calling for an explanation because there will always be excuses This center does not take things seriously and life today is not for this type of event I would like to know if I could change my medical center to try my luck in another GP because getting to The Arch Medical Practice to attend my appointment without being cancelled is now a matter of luck and not responsibility on the part of health The Arch Medical Practice
Visited August 2023
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear Patient My name is Lesley Hyde and I am the Practice Manager at The Arch Medical Practice. Thank you for taking the time to leave us a review, it is extremely important for us to receive feedback from our patients so that we can understand better, any issues our patients may face when accessing our service. I would like to investigate your complaint in more detail but to allow me to do so, I would need to gather some further information from you. Please could I ask you to reach out to me at the Practice on 01612260606? In the meantime, I would like to sincerely apologise that you are unhappy with the level of service which you have received, and I hope that we can work together to try and improve this going forward. I look forward to hearing from you. Many thanks Lesley.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Experiences Nurses Kind, compassionate, caring and patient. Ensured that my wellbeing was maintained throughout and checked up on me multiple times to make sure that I had fully recovered. Doctors Thorough, empathic, organised, knowledgeable, focused and determined. Spent time with me to consider my needs and previous experience of care to ensure the best future outcomes. Chased up referrals, produced clear and consistent steps/ to moved forward and reach an accurate diagnosis. Another doctor called me promptly to go through test results shortly after they had been received and was helpful, kind and polite. The doctor had a good understanding of the background of the case and what to do next, he applied very person centre approach and made me feel at ease. Secretaries Helpful, patient and attentive The secretaries at this practice do the best they can to ensure that you can be seen as soon as possible and are very hospitable in approach within practice. I feel that this practice continually operates at and outstanding level. Keep up the outstanding work it's much appreciated!
Visited July 2023
Review titled The Arch Medical Practice
Replied on 18 July 2023
Dear Anonymous Thank you for such an amazing, 5* review. It is wonderful to read that you received such outstanding care from our whole Practice team. We pride ourselves on delivering a high quality service to our patients so our team will be thrilled when I share your review with them. We are always looking for members to join our PPG and if you would like to consider this then please get in touch with our Care Co-Ordinator, Danielle. Again, thank you for taking the time to review our Practice. Many thanks Lesley Hyde Practice Manager
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Review titled Amazing treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I have had exceptional care and treatment around my mental health since 2019. I cannot recommend the practice and GPs enough. Genuinely outstanding.
Visited June 2023
Review titled The Arch Medical Practice
Replied on 22 June 2023
Dear Anonymous Thank you for your wonderful 5* review. I am so pleased to read that you have felt supported by our amazing team. I will be sure to share this with all of my staff at our next Practice meeting. Kind regards Lesley Hyde Practice Manger
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Review titled Good but hard to get appointments sometimes
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Sometimes it’s hard to get through to the surgery to make appointments I think maybe they have to many patients I have been using this surgery for many years now but seems to be getting harder to get appointments
Visited June 2023
Review titled The Arch Medical Practice
Replied on 17 June 2023
Dear Anonymous Thank you for taking the time to leave us a review. My name is Lesley Hyde and I am the Practice Manager responsible for investigating complaints and issues raised regarding the Practice. I am extremely sorry that you have found it difficult to get an appointment recently. We have increased our on the day and pre-bookable appointments by recruiting new GP's so I would really like to discuss the barriers you face faced in more detail so that I can understand what may have gone wrong and to help you understand the ways you can successfully book an appointment with a GP. Please may I kindly ask that you reach out to me at the Practice (0161 226 0606) so that we discuss in details the problems you have experienced? One very quick way to book an appointment is by downloading the NHS App. If you go on the App at 8am Monday to Friday, you can easily book an on the day appointment or an appointment 6 days in advance. You can also view your medical records (including results), order medication and so much more via the NHS App. We would be more than happy to help you set the NHS App up if you pop into the Practice. Kind regards Lesley Hyde
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Review titled An amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
I’ve been registered at this doctors since I started University, it’s not often I need them but when I do need them I find it easy to get in touch with them. I feel that the doctors always listen to what I’m saying rather than reading from a script and the reception team are always very welcoming and pleasant. Thank you Arch!
Visited May 2023
Review titled The Arch Medical Practice
Replied on 22 May 2023
Dear Anonymous Thank you for leaving us a 5* review. I will be sure to share your fantastic review with our team. Kind regards Lesley Hyde Practice Manager
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Review titled helpless staff in the reception
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
It is literary impossible to book an appointment in The Arch Medical Practice. If you ask for an appointment in the reception the answer is "book it in the app". If you open the app there is a written "contact your GP" If you call your GP the answer is "We can't book an appointment for you today. Call tomorrow at 8 am. When you do so, the line is busy. After a long time of waiting or calling many times until there is an answer You receive the same info as the day before or they say come to reception tomorrow morning. And the round starts again. It is a never-ending story when you can never have an appointment. The worst is receptionists feel free to say "You do not need an appointment" or even cancel it when you do have some booked by your doctor and say we canceled it because you do not need it.
Visited May 2023
The Arch Medical Practice has not yet replied.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2023
Thank you to the two members of staff I spoke with today regarding an issue on the system, both were very attentive and kind. The first member of staff was patient and prompt in identifying how to resolve the issue, which had flagged up on the system, and transferred the call to the relevant person. The second member of staff was polite, honest, caring and efficient. Both members of staff were able to put me at ease, despite me being incredibly stressed out, and identify/action a resolve to the situation. This medical practice is brilliant and I would highly recommend them to any patient seeking to receive a person centred approach to care.
Visited February 2023
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient I would like to thank you for leaving us this 5* star review and I am looking forward to sharing your feedback with our whole team. To have the words "polite, honest, caring and efficient" used about my team is all I can hope for as a Practice Manager, so thank you. Kind regards Lesley Hyde Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Marta Karbownicka - Posted on 29 January 2023
I would like to thank the team at The Arch Medical Practice for making such a quick referral for me. Just six days after my GP appointment I received a letter and notification confirming my referral, which is much appreciated. All of my experiences with the practice have been very positive, thank you.
Visited January 2023
Review titled The Arch Medical Practice
Replied on 13 April 2023
Hi Marta Thank you for taking the time to provide us with a review. It is really important for us to receive feedback directly from our patients and we are extremely pleased to read that you have had a positive experience at The Arch and that your issues are being dealt with in a timely manner. I will be sure to share your review with our practice team. Many thanks Lesley Hyde Practice Manager