The Arch Medical Practice
Hulme Medical Centre, 175 Royce Road, Hulme, Manchester, Greater Manchester, M15 5TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Experiences Nurses Kind, compassionate, caring and patient. Ensured that my wellbeing was maintained throughout and checked up on me multiple times to make sure that I had fully recovered. Doctors Thorough, empathic, organised, knowledgeable, focused and determined. Spent time with me to consider my needs and previous experience of care to ensure the best future outcomes. Chased up referrals, produced clear and consistent steps/ to moved forward and reach an accurate diagnosis. Another doctor called me promptly to go through test results shortly after they had been received and was helpful, kind and polite. The doctor had a good understanding of the background of the case and what to do next, he applied very person centre approach and made me feel at ease. Secretaries Helpful, patient and attentive The secretaries at this practice do the best they can to ensure that you can be seen as soon as possible and are very hospitable in approach within practice. I feel that this practice continually operates at and outstanding level. Keep up the outstanding work it's much appreciated!
Visited July 2023
Review titled The Arch Medical Practice
Replied on 18 July 2023
Dear Anonymous Thank you for such an amazing, 5* review. It is wonderful to read that you received such outstanding care from our whole Practice team. We pride ourselves on delivering a high quality service to our patients so our team will be thrilled when I share your review with them. We are always looking for members to join our PPG and if you would like to consider this then please get in touch with our Care Co-Ordinator, Danielle. Again, thank you for taking the time to review our Practice. Many thanks Lesley Hyde Practice Manager
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Review titled Amazing treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I have had exceptional care and treatment around my mental health since 2019. I cannot recommend the practice and GPs enough. Genuinely outstanding.
Visited June 2023
Review titled The Arch Medical Practice
Replied on 22 June 2023
Dear Anonymous Thank you for your wonderful 5* review. I am so pleased to read that you have felt supported by our amazing team. I will be sure to share this with all of my staff at our next Practice meeting. Kind regards Lesley Hyde Practice Manger
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Review titled Good but hard to get appointments sometimes
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Sometimes it’s hard to get through to the surgery to make appointments I think maybe they have to many patients I have been using this surgery for many years now but seems to be getting harder to get appointments
Visited June 2023
Review titled The Arch Medical Practice
Replied on 17 June 2023
Dear Anonymous Thank you for taking the time to leave us a review. My name is Lesley Hyde and I am the Practice Manager responsible for investigating complaints and issues raised regarding the Practice. I am extremely sorry that you have found it difficult to get an appointment recently. We have increased our on the day and pre-bookable appointments by recruiting new GP's so I would really like to discuss the barriers you face faced in more detail so that I can understand what may have gone wrong and to help you understand the ways you can successfully book an appointment with a GP. Please may I kindly ask that you reach out to me at the Practice (0161 226 0606) so that we discuss in details the problems you have experienced? One very quick way to book an appointment is by downloading the NHS App. If you go on the App at 8am Monday to Friday, you can easily book an on the day appointment or an appointment 6 days in advance. You can also view your medical records (including results), order medication and so much more via the NHS App. We would be more than happy to help you set the NHS App up if you pop into the Practice. Kind regards Lesley Hyde
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Review titled An amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
I’ve been registered at this doctors since I started University, it’s not often I need them but when I do need them I find it easy to get in touch with them. I feel that the doctors always listen to what I’m saying rather than reading from a script and the reception team are always very welcoming and pleasant. Thank you Arch!
Visited May 2023
Review titled The Arch Medical Practice
Replied on 22 May 2023
Dear Anonymous Thank you for leaving us a 5* review. I will be sure to share your fantastic review with our team. Kind regards Lesley Hyde Practice Manager
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Review titled helpless staff in the reception
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
It is literary impossible to book an appointment in The Arch Medical Practice. If you ask for an appointment in the reception the answer is "book it in the app". If you open the app there is a written "contact your GP" If you call your GP the answer is "We can't book an appointment for you today. Call tomorrow at 8 am. When you do so, the line is busy. After a long time of waiting or calling many times until there is an answer You receive the same info as the day before or they say come to reception tomorrow morning. And the round starts again. It is a never-ending story when you can never have an appointment. The worst is receptionists feel free to say "You do not need an appointment" or even cancel it when you do have some booked by your doctor and say we canceled it because you do not need it.
Visited May 2023
The Arch Medical Practice has not yet replied.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2023
Thank you to the two members of staff I spoke with today regarding an issue on the system, both were very attentive and kind. The first member of staff was patient and prompt in identifying how to resolve the issue, which had flagged up on the system, and transferred the call to the relevant person. The second member of staff was polite, honest, caring and efficient. Both members of staff were able to put me at ease, despite me being incredibly stressed out, and identify/action a resolve to the situation. This medical practice is brilliant and I would highly recommend them to any patient seeking to receive a person centred approach to care.
Visited February 2023
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient I would like to thank you for leaving us this 5* star review and I am looking forward to sharing your feedback with our whole team. To have the words "polite, honest, caring and efficient" used about my team is all I can hope for as a Practice Manager, so thank you. Kind regards Lesley Hyde Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Marta Karbownicka - Posted on 29 January 2023
I would like to thank the team at The Arch Medical Practice for making such a quick referral for me. Just six days after my GP appointment I received a letter and notification confirming my referral, which is much appreciated. All of my experiences with the practice have been very positive, thank you.
Visited January 2023
Review titled The Arch Medical Practice
Replied on 13 April 2023
Hi Marta Thank you for taking the time to provide us with a review. It is really important for us to receive feedback directly from our patients and we are extremely pleased to read that you have had a positive experience at The Arch and that your issues are being dealt with in a timely manner. I will be sure to share your review with our practice team. Many thanks Lesley Hyde Practice Manager
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Review titled Awesome care
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2022
My daughter is attending uni in Manchester and has been quite poorly recently - registered with the Arch medical practice and has received excellent care on the two occasions she has needed help and TLC. The reception staff have been super helpful and caring and the two GPS she has met have gone above and beyond, providing very expert care and taken their time despite the business of the day - very grateful to know that she is in good hands despite being far away from home - Thank you
Visited November 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Anonymous Thank you for providing us with such a wonderful review. I am aware that you also e-mailed in to the Practice to express your thanks which I shared with our Practice team. A significant amount of our patients are students and we understand how difficult it can be for our student population to be away from home, potentially for the first time, which is why we always try to provide a welcoming and easily accessible service. It is wonderful to read that you are happy your daughter is in safe hands with The Arch, it is feedback like this which reaffirms that we are indeed providing a great service, which our patients deserve. Many thanks Lesley Hyde Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
All the staff whom my relative and I have encountered at this practice have been attentive, kind and passionate in their care towards us. I find this practice to be brilliant because it is full of responsive and pro-active staff who go above and beyond for their patients. I would highly recommend this practice to any one looking for a place to register. I wish to say thank to all the staff, keep up the good work.
Visited November 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient Thank you for leaving us such a wonderful review. I am really excited to share your feedback with our team. Our staff pride themselves on providing outstanding patient care, so to see this acknowledged by our patients is wonderful. Many thanks Lesley Hyde Practice Manager
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Review titled A great practice!
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
It’s not often I need my GP but when I do the staff are always really helpful, the GPS in general have always addressed my health in a fair and respectable manner. Thank you!!
Visited October 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient I would like to thank you for providing us with a review. It is so important that our Patients have a platform to be open and honest and to be heard, so to receive this 5* review from you is really uplifting. I will be sure to share your feedback with the whole Practice team in our next meeting. Many thanks Lesley