The Argyle Surgery
128 Argyle Road, West Ealing, London, Greater London, W13 8ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely Poor Service
Rated 1 star out of 5
by Aram - Posted on 15 January 2025
I have been a patient at this GP since July 2024، and my experience has been consistently disappointing. Despite numerous visits and complaints about persistent tinnitus, I have yet to receive any proper attention or diagnosis. There seems to be no consistent doctor available, and each visit feels like starting over with no progress. The reception staff are unfriendly and unhelpful. Whenever I call, no one answers the phone, even after trying for several consecutive days. When I visit the clinic in person, the assistance is minimal, and I often leave feeling frustrated and ignored. I also requested a blood test back in July 2024, and to this day, I am still waiting for an appointment. This is unacceptable and shows a lack of regard for patient care. Overall, this GP has failed to provide even the basic level of service expected. I would not recommend it to anyone seeking reliable healthcare. Suggested Improvements: Improve phone responsiveness and hire more staff to manage calls. Train receptionists to be welcoming and professional. Ensure timely follow-ups for patients with ongoing or severe issues. Streamline appointment systems to reduce waiting times.
Visited January 2025
Review titled The Argyle Surgery
Replied on 15 January 2025
Dear Aram, We are sorry to hear about your poor experiences. We would like to learn more about what you have written here and how we could improve things so that you and other patients don't face the same problems in the future. Unfortunately, we don't have your full name and can't work out if you are registered at our surgery. If you would kindly send us an email with your details, we would like to speak with you to follow this up and see what we can do to support you. Our email address is : argyle.surgery@nhs.net Take care from the team at the Argyle Surgery.
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Review titled Amazing service
Rated 5 stars out of 5
by Cassie Bester - Posted on 19 November 2024
Everyone who was working yesterday afternoon was amazing. I took my 2 month old in as he had a cough and rapid breathing. The doctor saw him and said he needed to go to hospital. They rang an ambulance which came quickly. While we were waiting the deputy practice manager checked in on me along with a nurse and the doctor I had seen. This was so reassuring when I was in a bit of a panic.
Visited November 2024
Review titled The Argyle Surgery
Replied on 15 January 2025
Thank you so much Cassie for your feedback. That's much appreciated. We hope your baby is now better, healthy and thriving. We are always here to help where we can. Take care from the team at the Argyle Surgery.
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Review titled Understaffed but my experiences have all been good
Rated 4 stars out of 5
by Trish - Posted on 29 May 2024
My latest appointment was yesterday. By the time I got through, there were only phone appointments available. The nurse practitioner got through to me in the afternoon and then stayed on late to see me at the surgery. I've always found the staff prepared to go the extra mile despite being overwhelmed by patient numbers.
Visited May 2024
Review titled The Argyle Surgery
Replied on 15 January 2025
Thank you so much Trish for taking the time to leave us this feedback. It's much appreciated. Our team try their very best to support our patients. Yes, like the rest of the NHS the resources we are given is stretched and often struggles to keep up with the demand. But our wonderful team go over and beyond when they can. Take care form the team at the Argyle Surgery.
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Review titled Good practice nurse
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
Attended for a screening test. Practice nurse was very nice,listened,carried out test in a way which minimised discomfort.
Visited September 2023
Review titled The Argyle Surgery
Replied on 15 January 2025
Dear Patient, Thank you for taking the time to leave this feedback. We presume you are referring to a recent smear test that you had at the surgery. Yes, many of our younger patients are often nervous to have the smear test for the first. Our wonderful nurses manage the process and minimise any discomfort or anxiety as much as possible. Please spread the word and encourage friends and family to have their test done as soon as it's due. Take care from the team at the Argyle Surgery.
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Review titled Brilliant team at the Argyle Surgery
Rated 5 stars out of 5
by Jo - Posted on 10 August 2023
The whole team are hugely appreciated by us. For the last 12 years we have really needed their help with a health condition in the family. We think they do a really challenging job and we appreciate the doctors, nurses and the receptionist team and practice manager. They probably don’t hear appreciation enough. We find that they are really “on it” but with care and kindness. They are able to listen and work with us. Thanks to all of you. Has felt like you have had our backs. We could not be more grateful through a difficult time in recent years.
Visited August 2023
Review titled The Argyle Surgery
Replied on 15 January 2025
Thank you Jo for you fantastic feedback. It's true, although we get a lot of positive feedback in person, few people go online and leave comments about their positive experiences. So thank you for taking the time. Our team try their very best for our patients. We wish you the best of health for the future. Take care from the team at the Argyle Surgery.
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Review titled Always on the ball
Rated 5 stars out of 5
by Terry L - Posted on 17 April 2023
At a time when there are so many whinges about GPs I can confirm that I never have any problems with very prompt answers, e-mail replies or appointments with this surgery. They are also very, very persistent on sorting out prescription queries, and last year after a visit I received detailed letters from one of the doctors for referrals to specialists which was sent at 7.30 pm on a Sunday evening. Very impressive.
Visited March 2023
Review titled The Argyle Surgery
Replied on 15 January 2025
Thank you Terry for your great feedback. It's much appreciated. Our team work long hours to ensure our patients get the best care that they need. We try our best. We hope that your ongoing care all worked out as needed following the referral. Take care from the team at the Argyle Surgery.
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Review titled Super-supportive pharmacy team
Rated 5 stars out of 5
by David Rice - Posted on 18 April 2023
It is not always straight-forward to travel when you have health issues to consider, but the Pharmacy Team at the Argyle Surgery really smoothed the way for a recent family visit overseas. Really flexible, positive and enabling. What a difference they make to patient wellbeing. Thank you.
Visited February 2023
Review titled The Argyle Surgery
Replied on 15 January 2025
Thank you David for your wonderful feedback about our Pharmacy team. They are actually a long established, multi award winning team that work hard on supporting our patients for managing their medicines and also ensuring the safety and effectiveness of the medications that are prescribed for them. Thanks again. Take care from the team at the Argyle Surgery.