The Armada Family Practice
Whitchurch Health Centre, Armada Road, Bristol, BS14 0SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unheloful
Rated 2 stars out of 5
by Amanda Lindley - Posted on 19 July 2023
I called this morning to talk to someone regarding HRT. I was told that earliest was 8.8.23…3 weeks away. I said I needed to come the meds as I am experiencing problems. I was told it was this appointment or nothing. I was not offered a doctors appointment or triage call. The receptionist hasn’t the medical understanding to decide not to offer a person medical help. HRT is prescribed by a doctor and my last review in 2020 I had to request. I am appalled at the lack of interest by this practice.
Visited July 2023
The Armada Family Practice has not yet replied.
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Review titled So pleased you have econsult, fantastic news
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
So pleased you have econsult, fantastic news, so helpful. Please keep it!! It makes the process so much easier than hanging on the phone and you are able to advise of all the problems in on ego and the GP decide whether you need to come in or not rather than waiting for calls first or trying to call to book a routine appointment.
Visited June 2023
The Armada Family Practice has not yet replied.
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Review titled Awful system
Rated 1 star out of 5
by Kim - Posted on 07 June 2023
After 30 calls I chose the call back option,when I was called back I was immediately cut off,another 45 calls,got through and again cut off? I've had a text from them before this instructing me to call them for a face to face dr appointment after some blood tests, can someone inform how to get through. It took me 2 weeks to get a phone consultation before my tests.
Visited June 2023
Review titled The Armada Family Practice
Replied on 12 June 2023
Dear Kim, Thank you for your review. I'm sorry you are experiencing problems with our phone system. If you would like to contact the practice direct, either by popping into the surgery, phoning or sending a letter, we can investigate our call back function to see if there was a problem on the day or if we have a bug in the system which needs fixing. I do appreciate though that our phone lines are busy, in May alone our care navigators handled 5,898 calls. We are always looking at ways to improve communication with patients but I'm afraid there is no easy answer, but please be assured that it is something we are always looking in to. Kind regards, Julie Welch Managing Partner