The Armada Family Practice
Whitchurch Health Centre, Armada Road, Bristol, BS14 0SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish
Rated 1 star out of 5
by John - Posted on 04 November 2022
They used to be ok before COVID but now you can't book appointments in advance for long term conditions they only do same day urgent or 48hours in advance which if you are at work by the time you can phone them all the appointments are gone.
Visited November 2022
Review titled The Armada Family Practice
Replied on 05 November 2022
Dear John, Thank you for your review. I'm sorry if you are finding it difficult to book an appointment. I'm afraid that nationally there is a shortage of GP's, which is certainly affecting recruitment in South Bristol. We have recruited other highly skilled Health Care Professional's such as Advanced Nurse Practitioners, Paramedics, MSK Specialist and many others to help ensure we can offer a health care service to our patients, but I'm afraid with demand extremely high there is only so much we can do. We have developed a booking system which we hope is flexible enough to accommodate the majority of our patients but I'm afraid with 16,500 patients we're never going to be able to please everyone. Assuring you of our best intentions at all times, Julie Welch Managing Partner
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Review titled Appalling
Rated 1 star out of 5
by Wendy Cridge - Posted on 11 November 2022
I am type 2 diabetic and received a text last week from a doctor asking me to make an appointment as my blood sugar was too high in August! As with all others who are unfortunate enough to be at this surgery I cannot get an appointment. Why even bother to text me I am changing surgeries this one is a joke. I would say they are totally di-sorganised but that would be a compliment. Absolutely disgusted.
Visited November 2022
The Armada Family Practice has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I phoned for a appointment took me 200 repeated calls to get though most times between 8.30-9am it's takes at least 180 repeated calls to get through . Then be told no appointments left . In the morning the ques at 8.30am are from the practice door to asda door. Why because I'm told we have to phone to speak to a DR , nurse , because we need to be triarged to see the correct person. So why are people queuing and being able to book a appointment. Some of the receptionists play DR . They ask what the problem is then they tell you it dosent warrant a GP call . Or its not urgent so will have to book a routine appointment but they don't have any . These receptionists think they are the DR well there are some life threatening conditions that a person can have but only shows as a simple illness this is why DR do training for years to be a GP to spot that simple symptom they may be life threatening. The receptionist should not be deciding if a patient should see a Dr they should be just taking the information, documenting it, and have no opinion on who you see or if you see anyone . I have been refused to speak to a dr or be put on the call back system many times because the receptionists say I don't need a dr .we are over 2 years past covid pandemic but this is used as a excuse to not be able to have a face to face appointment. To get a face to face you have to first challenge the phone not being answered, then if your lucky they might have a appointment left but 99% of the time no appointments are left , then you have to give a brief description to the receptionist for her to decide by the information you have given her if you warrant a call back. Then of she decides you can speak to someone it will be a clinician only not DR then you need to wait for this clinician to phone you, for her / him to say you need to speak to a DR, then you have to wait for the DR to phone you, then the DR will decide if you need to be seen face to face or they can video call you . From start to finish it's taken up a lot of resources. When it's very simple to answer the phone and book the person in . As it was before covid . Covid pandemic has gone stop useing it as a excuse for shocking patient care
Visited October 2022
The Armada Family Practice has not yet replied.
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Review titled Shocking!
Rated 1 star out of 5
by Zoe - Posted on 31 October 2022
I have rang the doctors surgery a total of 114 times between 8:30 and 9am this morning and I couldn’t even get through! I have been struggling with my chest all morning and this afternoon still can’t get through. Very unreliable and will be changing surgery’s tomorrow so I can actually be seen!
Visited October 2022
The Armada Family Practice has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Satisfied patient - Posted on 03 October 2022
People must realise the amount of people requiring treatment and advice due to local population rises. Always found that it takes time to get through on phone but with patience you will get through and receptionists are always polite and helpful and have to work to system adopted.
Visited September 2022
The Armada Family Practice has not yet replied.
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Review titled Lazy
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
My daughter is 4, she has always struggled with bowel problems and has no diagnosis yet. I have called the surgery a number of times since she’s been born and they never bother to see her when she’s struggling in pain due to constipation or the runs, they just tell me to give her more laxative which doesn’t help! They’re not sympathetic to her case at all and can’t make time to get her in and try to find out what’s going on. I tried to call recently at 8.30 when she was crawling on the floor in pain to be told they had no more appointments so had to revert to calling 111 and going to a&e. This surgery can’t seem to make time for anyone unless your old, that’s the only people I see in there actually having an appointment. My other child is a baby and she had conjunctivitis recently and they couldn’t even bother to see her and prescribe treatment as it wasn’t urgent. Absolute waste of space.
Visited August 2022
Review titled The Armada Family Practice
Replied on 08 March 2023
Dear Patient, I am sorry to hear about your complaint. Can I ask you to supply your name, or contact the practice direct, so I can investigate what appears to be a very serious complaint. Assuring you of our best intentions at all times, Julie Welch Managing Partner
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Review titled Dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2022
Almost impossible to get an appointment and even more unlikely to be able to see anyone face to face. The reception staff don’t have a clue. A chap in front of me was asking about a replacement card for free prescriptions as he’s lost his for diabetes medicine and the receptionist told him to ring 111 or Google it.
Visited July 2022
The Armada Family Practice has not yet replied.