The Armada Family Practice
Whitchurch Health Centre, Armada Road, Bristol, BS14 0SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Standards.
Rated 1 star out of 5
by Aimee Ward - Posted on 20 September 2024
I have been with the GP practice for the past 20 years. From august last year to now the surgery every month do not give me the correct amount of medication that is prescribed to me by my consultant. Every time i contact the GP surgery regarding the medication they explain i need an appointment with a doctor at the practice to confirm if i am allowed to have the medication. It is in writing by the consultant that i need the medication in an increasing dosage of Mg but every month they give me the wrong amount and then tell me i need to pay twice for the same prescription. I have to further explain the amount of medication that i need but i am usually denied it and then told at a later date that they can do it. I cannot go day to day without this medication and in the past i was denied having it for 3 weeks which broke the cycle the consultant had asked for.
Visited September 2024
Review titled The Armada Family Practice
Replied on 23 September 2024
Dear Miss Ward, I am sorry to hear the issues you have been finding with obtaining your prescription. I would advise you to book a telephone consultation with our practice pharmacist to assist in resolving this for you. If you experience any further issues, please do not hesitate to ask to speak to a member of the senior management team. Many thanks, Jade Harris- Assistant practice manager
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Review titled Not helpful.
Rated 1 star out of 5
by Aimee Ward - Posted on 28 September 2024
This is the second review I will be leaving for this month due to the practice not helping me with my medication. I left a review on the 20th of September explaining how the GP hasn’t helped me with sorting my medication which has been prescribed to me by my neurological consultant. I ordered my next round of medication and told the GP the exact amount of dosage that I need which is also in writing. They said they would do this for me and sent it to the pharmacy. I contacted the pharmacy to find out if all of my medication was ready to find out the GP hasn’t sent them the full amount of medication that is needed. I contacted the GP and explained and I asked for a telephone consultation like I was told to do on my last review. I was denied a telephone consultation and the lady on the phone said she would send the rest of the medication to the pharmacy for me and it would be ready for this Friday. I called the pharmacy on Friday to find out if it was ready to be told that nothing had been sent through from the GP and there wasn’t any medication there. So I called the GP again and asked them and they said I could no longer order it on the phone, so again I requested an appointment with the pharmacist specialist like I was told to do on my last review and was yet again denied a telephone consultation with them as they were ‘too busy at the moment’ there wasn’t any efforts to try and have a look to book the appointment with her and I am honestly very upset. I need this medication every single day to try and manage the rare neurological disorder that I have. And it feels as though I’m having no help from the GP practice regarding what is going on.
Visited September 2024
The Armada Family Practice has not yet replied.
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Review titled Couldn’t have asked for a better experience.
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2024
I called for an appointment at 1pm on a Friday afternoon and received a phone call at 5.30pm from the most compassionate, kind GP I have ever experienced. He was understanding of my situation and made me feel heard regarding a condition I’ve suffered with for most of my life. Very grateful for his support and empathy.
Visited August 2024
The Armada Family Practice has not yet replied.
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Review titled Worst GP experience I have ever had
Rated 1 star out of 5
by Jennifer yeates - Posted on 10 June 2024
I have moved a lot a been registered at a number of different GP practises and Whitchurch Health Centre is by far the worst. There is no online booking system or phone queue so when I had severe itchiness whilst pregnant and was advised by the midwife to see my GP it took over 30 phone calls before I could get through. Once through I had to wait 5 days for a telephone appointment and then 3 weeks was the next available slot to a liver function blood test. The appointment was booked for 8.19 and I had various text reminders confirming this, however upon arriving at the surgery I discover that they do not open until 8.30 so why has an appointment been booked for a time they are closed? !!
Visited June 2024
Review titled The Armada Family Practice
Replied on 11 June 2024
Dear Patient, Thank you for your feedback. I am sorry you had issues contacting us for an appointment. We do have a queuing option on the phone, however we only have a certain number of lines. We do offer e-consult as another way to book a routine appointment. This is available on our practice website. We are open from 7:30am for some treatment room appointments. Although the door is closed, there is a sign advising patients to press a bell which is located to the side of the door. A member of the team will then come and let you in for your appointment. Assuring you of our best intentions. Many thanks, Jade Harris Assistant Practice Manager
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Review titled Overworked
Rated 3 stars out of 5
by Sue - Posted on 15 May 2024
My experience was with a nurse practitioner who I have to say was brilliant. However today I need to ask something but have no way of getting in touch except the dreaded phone!. Can I suggest they look at a better website where you could leave messages for people to be able to get back to you over the following few days. Other surgeries use them which frees up the phone lines and you might even get appts if people aren’t blocking the system. Might also be helpful if nhs build more surgeries to help with the building boom in the area to share the load better. Then u have to find GPs who live this side of Bristol so they don’t have to travel across Bristol. ( probably y north Bristol had better gp services than the south!)
Visited May 2024
The Armada Family Practice has not yet replied.
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Review titled Renowned locally as appalling
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
It’s so sad that so so many people in Whitchurch view this practice as extremely poor. I wonder if it’s because Whitchurch has grown in size and it has too many patients on its books? The fact that the phone line is almost impossible to get through on, people go down and queue at 8am to get an appointment, there’s no ‘you are 3rd’ in line whilst you wait on the phone. So frustrating. Recent experience is that no one contacted my mother back with her results on numerous tests, it took me to review them in her NHS app and request a doctor to call to explain them all. Someone needs to relieve this practice of its pressures so it can perform to a better standard. I know people that avoid addressing health concerns as they know it’s so hard to get through / make an appointment. I have luckily moved out of Whitchurch and my new surgery is the absolute opposite of Whitchurch, I feel blessed I moved away, sadly.
Visited February 2024
The Armada Family Practice has not yet replied.
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Review titled Really bad experience
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I had a call this morning with one of the nurses about my condition. I suffer from diabetes Type 2. The person on the phone was very rude to me, and condescending, to the point that when the call ended I felt even worse that before the call. She judged me and treated me like a child, assuming that I wasn't looking after myself properly, therefore they can't help me either. After this I am changing practice. Horrible experience.
Visited July 2023
Review titled The Armada Family Practice
Replied on 12 July 2023
Dear Patient, I'm very sorry to hear that you had a bad experience with one of our Nurses. Could I ask you please to contact me at the practice so I can fully investigate your claim. Assuring you of our best intentions at all times. Mrs Julie Welch Managing Partner
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Review titled Unheloful
Rated 2 stars out of 5
by Amanda Lindley - Posted on 19 July 2023
I called this morning to talk to someone regarding HRT. I was told that earliest was 8.8.23…3 weeks away. I said I needed to come the meds as I am experiencing problems. I was told it was this appointment or nothing. I was not offered a doctors appointment or triage call. The receptionist hasn’t the medical understanding to decide not to offer a person medical help. HRT is prescribed by a doctor and my last review in 2020 I had to request. I am appalled at the lack of interest by this practice.
Visited July 2023
The Armada Family Practice has not yet replied.
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Review titled So pleased you have econsult, fantastic news
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
So pleased you have econsult, fantastic news, so helpful. Please keep it!! It makes the process so much easier than hanging on the phone and you are able to advise of all the problems in on ego and the GP decide whether you need to come in or not rather than waiting for calls first or trying to call to book a routine appointment.
Visited June 2023
The Armada Family Practice has not yet replied.
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Review titled Awful system
Rated 1 star out of 5
by Kim - Posted on 07 June 2023
After 30 calls I chose the call back option,when I was called back I was immediately cut off,another 45 calls,got through and again cut off? I've had a text from them before this instructing me to call them for a face to face dr appointment after some blood tests, can someone inform how to get through. It took me 2 weeks to get a phone consultation before my tests.
Visited June 2023
Review titled The Armada Family Practice
Replied on 12 June 2023
Dear Kim, Thank you for your review. I'm sorry you are experiencing problems with our phone system. If you would like to contact the practice direct, either by popping into the surgery, phoning or sending a letter, we can investigate our call back function to see if there was a problem on the day or if we have a bug in the system which needs fixing. I do appreciate though that our phone lines are busy, in May alone our care navigators handled 5,898 calls. We are always looking at ways to improve communication with patients but I'm afraid there is no easy answer, but please be assured that it is something we are always looking in to. Kind regards, Julie Welch Managing Partner