The Avenue Surgery
102 The Avenue, West Ealing, London, Greater London, W13 8LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Kajal Zalpuri - Posted on 04 August 2024
Extremely positive experience. I have never struggled for appointments. Polite staff and competent & friendly doctors. I recently visited them in July24 and the doctor was helpful, shared good advice and got me a specialist appointment in less than a week.
Visited July 2024
Review titled The Avenue Surgery
Replied on 18 October 2024
Dear Kajal Thank you so much for your kind works and review. We will share this with our practice team. We are delighted to see that we have made your experience a good one and hope to continue to do so in the future. Best wishes Admin team at the Avenue Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Victoria Hamerton - Posted on 25 July 2023
I have been registered here for a few years now and have never had any major problems. I have mostly got an extremely prompt response to any requests. Any issues I have had, have been sorted out very quickly after a civilised conversation with reception staff. I have even recommended them to my parents and my daughters boyfriend.
Visited June 2023
Review titled The Avenue Surgery
Replied on 25 July 2023
Dear Ms Hamerton Thank you so much for taking the time to offer a review of your positive experience with our surgery. We are delighted to have met your expectations and hope that we continue to do so in the future while you are with us. We will share your feedback with the team Best wishes The Avenue Surgery
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Review titled Very irresponsible gp
Rated 1 star out of 5
by Shohreh Toosi - Posted on 20 March 2023
Hi I have a very bad experience with this closes to my home gp by 8 o’clock emergency appointment they answered their phone very difficult and most times they said we are fully booked even you stay for them to respond half an hour.I am still not good and all my allergy reaction tablets is finished an allergic cream. What day is it back to us tomorrow morning 8 o’clock as I call them today by 8 o’clock please investigate as I completed before too thanks for understanding the patient abuse
Visited February 2023
Review titled The Avenue Surgery
Replied on 25 July 2023
Dear Ms Toosi Thank you for your review and we are so sorry that you have had a difficult experience in trying to book appointments in the morning. We have alternative ways to contact the surgery for prescription requests such as emails, online requests or written and left with the reception. This is all stated clearly on our practice website. We can see that you are no longer with our surgery and are sorry that you had a difficult experience with us. If you do wish to discuss this in any case with us, please do not hesitate to contact us again. Best wishes The Avenue Surgery