The Azad Practice
152 Barking Road, East Ham, London, Greater London, E6 3BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely slow and lazy staff
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2025
Why take on more patients if they can’t manage the current amount they have. Don’t expect to ever be given face 2 face unless you’re dying, even so they tell you go a&e if its that bad. Have to keep sending requests for sick notes to be updated because they ignore them. How long could it possibly take to just put the dates on a form and sign it for a patient?! Staff here do not want to listen to you speak they say whatever they can to just get you off the phone. I went in one time and they were just sat there having a laugh on their phones while someone was on hold.
Visited December 2024
Review titled The Azad Practice
Replied on 09 January 2025
Dear Patient Thank you for taking time to provide feedback. We are sorry to read your comments about our practice but disagree with your heading and description of our staff. Our staff, especially the front desk staff are extremely hardworking and dedicated. They work under constant pressure dealing with various stressful situations and are quite often on the receiving end of everyone’s frustrations. There are rules governing the issuing of ‘sick certificates’ or fit notes and sometimes the GP may not be able to supply one or extend an existing one because they need further information and assessment. This is especially the case for new patients to the practice. We are always looking to improve our service and engage with our patients. We recognise that there maybe times when things have not gone right, and we need to know. We kindly ask if you could email us directly with more details on nelondonicb.theazadpractice@nhs.net so that we can look into addressing your concerns in depth rather than providing a general response to an anonymous comment.
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Review titled Repeat prescription
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2024
Not sure why I am given so much hastle in getting the repeat prescription. With previous GP never had this problem. When I speak to reception they are also not useful
Visited November 2024
Review titled The Azad Practice
Replied on 25 November 2024
Dear Patient, I am sorry to read that you had difficulties with your repeat prescription. Sometimes, there is a delay in processing and issuing a repeat medication if there is review due or there are relevant tests outstanding or if you are a new patient that has not been seen by our doctors yet. If you can email me more details on nelondonicb.theazadpractice@nhs.net I can look into the issue and provide you with a more detailed response. In the meantime, I have included a link on how to order a repeat prescription - which you may find useful. How to order a repeat prescription - NHS Thank you. Asha Faiz - Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2024
I was suffering from symptoms of a UTI, called them up on the 31st of October to be told I couldn’t get a phone call till the week after. The pain was getting worse and travelling up my back so I was scared I decided to call outside there hours, spoke to the lady on the phone who asked me a bunch of questions to say a dr would call me two hours later. I waited for the 2 hours got nothing. Waited more still nothing its now the next day I’m still suffering in pain when all I need is antibiotics. After this I’m moving gps cuz this is ridiculous.
Visited October 2024
Review titled The Azad Practice
Replied on 04 November 2024
Dear Patient Thank you for your feedback. Sorry to read about your experience. My name is Asha Faiz and I am the practice manager for The Azad practice - I would be grateful if you could either give me a call on the surgery number 0208 475 8550 or email nelondonicb.theazadpractice@nhs.net so that I can look into this incident further. Thank you
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Review titled Poor service
Rated 2 stars out of 5
by M kalam - Posted on 25 September 2024
For my painful swallowen legs, I had made 3 Face to face appointment and 3 telephone appointments still no luck with care or medication for my infection, luck of listening. If someone wait week for appointment at least deserved to be listened for 2 minutes??
Visited September 2024
Review titled The Azad Practice
Replied on 25 September 2024
Dear M Kalam Thank you for your feedback. Sorry to read that you received poor service from us. As a frequent user of our service we would like to know more about your experience so that we can make improvements. I would be happy to have a chat with you after your face to face appointment with your GP tomorrow - if you have time or you can send an email to myself, Asha Faiz Practice Manager email: nelondonicb.theazadpractice@nhs.net