The Baldock Surgery
The Surgery, Astonia House, High Street, Baldock, Hertfordshire, SG7 6BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really Gone Downhill
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
I don’t know why it is so difficult to make an appointment to see a GP. They are still hiding away as if Covid is still running rampant, while other businesses have removed their restrictions and protective measures. The nurses are so helpful and professional, but the receptionists and doctors are still hiding behind screens. It is so frustrating that the surgery is still in Covid lockdown while everyone else is back in the real world. Spending time waiting on the phone or trying to do an eConsult only to find it has been switched off due to lack of staff is an absolute joke, what are they doing in there? Absolute disgrace and this is the general feeling of most of the town. Action needs to be taken to get the whole place back up and operating normally like everyone else! I would recommend the nursing staff highly, but everything else no, not in a million years!
Visited June 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, if you wish to contact the practice either by phone/email our Operations Manager will discuss the concerns you have raised. Management Team
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Review titled Great Practice 5 stars
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I’m not sure what these other reviews are talking about! I have been at this surgery with my family of 6 for 20 years. We regularly have to get appointments and all we have to do is fill in an e consult and we get an appointment text to us within a reasonable time frame depending on the urgency. Children are always seen the same day. Staff are friendly and knowledgeable. I don’t know any other friend or family member who has such a great service. Don’t believe the negative reviews.
Visited June 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, we will share this with the whole team. Thank you Management Team
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Review titled Declining Rapidly
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2023
The GP surgery used to be so great but it’s declined drastically. The E-consult form is such a poor service and makes it difficult to get an appointment. The staff rarely answer the phone. I had a text from the surgery asking me to phone for an appointment and was first in the telephone queue before for over 50 minutes and eventually walked to the GP (whilst still waiting for the phone to be answered) and made my appointment at the desk whilst listening to my phone call ringing out and being ignored. I’m so grateful we’re fortunate enough have private healthcare that includes a private GP service. It used to be great but ever since covid they’ve declined and pushed patient care to online forms and telephone conversations. I think everybody understands the pressure the nhs is under but the surgery is regularly understaffed, E-consult closed to lack of staff, phones not answered because they want you to complete E-consult forms first. It’s such a shame.
Visited June 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, If you wish to discuss this further please call or email the practice, our Operations manager or Reception Team leader will be happy to assist. Thank you Management Team
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Review titled Gone downhill!
Rated 1 star out of 5
by Lisa Fidock-Thomas - Posted on 16 April 2023
I still don’t understand why the surgery is not functioning properly. Can anyone answer the question? Most surgeries have gone back to normal practices. Schools, and all other businesses are operating normally. Whilst at my recent apt in the surgery I felt that the GP’s room was unwelcoming and it felt unkempt, dismal and gloomy. I don’t expect flowers and sing songs. But a room with some character, not empty shelves, dark, no pictures on the wall, not personalised as it once was. Then to top the lot, I’ve been requesting a repeat prescription for over a week, numerous times and only received contact from the surgery on Fri. I’ve had to alternate the days to stretch out my medication so that I wasn’t completely without. What is happening, when will will get a fully functioning GP practice back?
Visited April 2023
Review titled The Baldock Surgery
Replied on 21 April 2023
Thank you for your comment; I will share your review with the staff and investigate your concerns. Management Team