The Barkantine Practice
Barkantine Centre, 121 Westferry Road, London, Greater London, E14 8JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online communication and follow up care is very efficient
Rated 5 stars out of 5
by Brendan Jones - Posted on 06 October 2022
The online consultation process is very efficient with an almost immediate response and then GP telephone conversation within the promised 48 hours. Using the repeat prescription service for years now has been simple and yesterday I requested medication at around 19:00 hours which was approved by 09:30 the next morning meaning that I was able to collect any time after that, which is truly efficient.
Visited October 2022
Review titled The Barkantine Practice
Replied on 10 October 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with the practice team to let them know to keep up the amazing work. Best wishes Anne Namgbeh Complaints Manager
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Review titled Failure to inform
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2022
A GP refused to prescribe repeat medications for no reason - no contact at all, no explanation leaving without medication for several weeks. Actually was allowed to see a GP - not the one who unprofessionally ignored me and though the matter was resolved. Sadly, 2 more medications have been "banned" again without any contact to inform me. Seems that now I am old I can be ignored and shoved aside to become ill and save them the bother of having me as a patient. Symptoms of not having medication are worsening but request for contact has been ignored.
Visited August 2022
Review titled The Barkantine Practice
Replied on 17 August 2022
Dear Patient I apologize on behalf of the GP and everyone at the Barkantine Practice. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our patients. We can’t fix the past but you have my personal commitment to improve the way our staffs serve every patient. Until then, please accept my sincerest apologies on behalf of everyone on the team. I would be grateful if you can kindly email me at nelondonicb.barkantine@nhs.net so I can resolve this issue for you. Best Wishes, Anne Namgbeh Complaint’s Manager