The Barnabas Medical Ctre
Girton Road, Northolt, Middlesex, UB5 4SQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Barnabus Medical Center
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
The practice is impossible to get through to on the phone, it's a joke the patient experience is appalling. No one answers the phone you can be be 8th in a queue and wait for up to an hour listening to a recorded message and when it comes to your turn no- one responds just the ringing of the phone and the recorded message thanking you for your patience and understanding. So a waste of time. I have been given all sorts of excuses that they are too busy/ backlog from covid/phones not working etc etc. I have walked into the surgery with my mobile ringing and they are sitting there in the back office or on the main reception (never been busy in the surgery every time I have gone in). You can't get an appointment even if you turn up before 8.30am. & when you do get an appointment it is 4-5 weeks later. GP only deals with telephone appointments and if you miss the call back then you are back at square one trying to get an appointment again. There is a mix bag of reception staff some utterly rude and have no concept of how to talk decently to a patient and some who are curt, cold and will ask you why you are calling and what your symptoms are but still don't help or can't help with an appointment. Not sure what is going on with this practice and why they are operating in such an unprofessional way. The only saving grace are the GP's who try to help but 5 weeks later....... I wouldn't recommend anyone new register here...just utterly appalling!
Visited April 2024
The Barnabas Medical Ctre has not yet replied.
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Review titled bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 January 2024
i have tried to call them or even go personally to the surgery to get an appointment no joy whenever you go there to see gp and the answer from the receptionist no appointment available and try tomorrow 8am I have noticed there is hardly any patient sitting in the waiting area to see the dr and how they can say no very difficult to see dr face to face and I am beg to see the gp I would not recommend any one registered with this surgery though all my family members with them more than 35 years no joy now that is ll my rating is 1 out of 5
Visited January 2024
The Barnabas Medical Ctre has not yet replied.
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Review titled Reception are a joke
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2023
You can call them be 9th in queue for 1 hour, get to next in queue it rings for 20 mins. You can walk in with the phone ringing and no one’s on the phone and their phones not ringing , reception are like barriers impossible to get past , even at 8.30 all appointments gone. No one sitting in hardly ever , don’t know why doctors are being like in covid go back to before , or get staff that want to answer the phones , that’s happened about 4 separate times absolute joke ,
Visited October 2023
The Barnabas Medical Ctre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Impossible to get through to them on the phone. When you do, their policy is to only book telephone appointments with the GP regardless of your symptoms but they cannot tell you when the GP will call (i have been told they will call twice only so to stay near the phone) I don't see the difference with calling NHS 111 apart from the fact that the GP from NHS 111 does call back within 1 hour. Once you finally get to speak with the GP , they decide if you are worth seeing in person. I always find having to deal with them to be stressful and frustrating especially when the appointment is for young children that have been unwell for multiple days, same policy applies.
Visited May 2023
The Barnabas Medical Ctre has not yet replied.
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Review titled Amazing Practice, great parking and experience !
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
This GP has amazing staff that fulfilled my requests as soon as possible. Every person I have encountered has always been friendly and facilitating. Given the location, this practice has great accessibility for everyone. Within a 5 minute walk from the nearest bus stop. Parking for patients on sight as well as on the main road. The GP has an amazing online service to view information relating to patients. I would recommend this practice to anyone.
Visited November 2022
The Barnabas Medical Ctre has not yet replied.
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Review titled Shockingly terrible.
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
After a few years of being registered at this GP, my review unfortunately mirrors the many others online - put mildly, this practice is just awful. Such incompetent, rude, and lazy staff. Phone lines are always ignored, or else met with a 45minute+ wait time…only to be eventually greeted by a member of the reception team who very evidently do not wish to participate in the work that their role requires, such as being in any way helpful or simply booking an appointment. Even if your matter is incredibly urgent. How and why this surgery is still up and running as it has been for the past 2 years is very concerning. If you’re after a courteous surgery that respects you & your family’s well-being, stay very clear of this one.
Visited October 2022
The Barnabas Medical Ctre has not yet replied.