The Birchwood and Sollershott Surgeries
232-240 Nevells Road, Letchworth Garden City, Hertfordshire, SG6 4UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding performance
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
Contacted the surgery for my long term medication review using eConsult, the doctor called within four hours and it was all processed and on the way to the pharmacy. Very helpful doctor who listened to my concerns and offered a suitable solution. Extremely happy with the service especially in light of the difficulties in the NHS. Thank you.
Visited January 2024
The Birchwood and Sollershott Surgeries has not yet replied.
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Review titled Great service by All Staff & Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2023
The staff at the reception are extremely helpful and goes out of their way to help. They are very caring and concerned. The Nursing Staff and the Doctors are the same. All provide a great service and follow up on all matters, be it an appointment, prescription, test results etc.
Visited October 2023
The Birchwood and Sollershott Surgeries has not yet replied.
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Review titled Include emotional wellbeing/mental health ask as standard
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2023
I feel prompted to leave a review to suggest a way to improve is - when a patient is having consultations and conversations about fertility, the GP needs to ask about the patient's mental health and emotional wellbeing. I have had about 3 GP appointments now about fertility issues. The GPs have always been good and given sound advice but I haven't once been asked "how are you feeling about all this?" or "how is this impacting on your emotional wellbeing at the moment?" This should be added as a standard question to any appointment with any patient of any gender about fertility issues.
Visited May 2023
The Birchwood and Sollershott Surgeries has not yet replied.
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Review titled Teenager support
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
I wanted to thank the reception staff and GP. My teenager was nervous to call and explain her symptoms to request support. She was made to feel at ease and reported back that her appointment with the GP was very supportive. I think this is extremely important to enable young adults to transition when taking responsibility for their health. Thank you Birchwood
Visited April 2023
The Birchwood and Sollershott Surgeries has not yet replied.
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Review titled Considerate Staff
Rated 4 stars out of 5
by Zena Trussell - Posted on 15 March 2023
Visiting the surgery today, I needed help trying to sort medication for my very ill husband. Being the messenger between the hospital and the GP I was thinking things would just be "difficult". I cannot explain how helpful and understanding the receptionist was today, was very compassionate to my situation and took control to sort the problem for me. We are all very quick to judge and complain how the doctors surgery can be but I must say in this instance I cannot fault them so credit to them where credit is due. Shame there aren't more like this employee to make a very stressful and upsetting time more bearable. Thank you Birchwood.
Visited March 2023
The Birchwood and Sollershott Surgeries has not yet replied.
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Review titled Very Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
My mum doesn't speak good English and has arthritis in her knees so is not very mobile and needs to be referred to an Osteopath and I needed to come from London to escort by mum. The process for getting to speak to a doctor was unbelievably difficult as the surgery does not allow for appointments to be booked for a face to face appointment and you can only have a 'doctor' call you. Despite waiting for a doctor to call and having requested for a referral to an Osteopath, the nurse called. I fail to see why a simple process is made so difficult and the surgery are unable to just make a face to face appointment in a sensible timeline for a non emergency i.e. a week to 10 days.
Visited November 2022
The Birchwood and Sollershott Surgeries has not yet replied.
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Review titled Excellent consultation
Rated 5 stars out of 5
by verna cant - Posted on 25 November 2022
On the 14th Nov my husband had a late appointment. The doctor we saw was so very good and thorough. We were there for nearly an hour and felt everything was being done to find out what was going on medically. So we are very grateful that we received such a high level of care. The nurse on duty that evening was also lovely. Thankyou
Visited November 2022
The Birchwood and Sollershott Surgeries has not yet replied.