Blackmore Vale Partnership
Old Market Hill, Sturminster Newton, Dorset, DT10 1QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Susan Matthews - Posted on 06 January 2025
I have had a nasty virus for a week , l sent a request in at 7 this morning and by 10 l was seeing a doctor! So efficient and good to talk to a doctor about my symptoms!
Visited January 2025
Review titled Blackmore Vale Partnership
Replied on 06 January 2025
Dear Mrs Matthews Thank you for taking the time to leave a review of your experience, your feedback means so much to the team at The Blackmore Vale Partnership. I hope you feel better very soon. Amy Rose, Operational Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Neil Holbeche - Posted on 18 November 2024
Health Care Professional who took out my stitches was very professional with lots of empathy, appointment was exactly on time with no waiting many thanks.
Visited November 2024
Review titled Blackmore Vale Partnership
Replied on 19 November 2024
Thank you for taking the time to send us this lovely feedback, We will share with our team. Kind Regards BVP
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Review titled shambolic service
Rated 1 star out of 5
by andrew gould - Posted on 19 January 2025
Have be visiting the practice fore about the last four months with arthritis in the ankles, sent for x-ray but only on one ankle as it was not worth doing both. referred to physio after a month had not heard anything so went back to see doctor to find out what was happening and to get some stronger pain killers as the pain was getting worse. was told by the doctor the joint was worn out and that they could do nothing as the NHS had no resources, offered me pain killers that i said i could not take as they do not agree with me, doctor told me to take them as they are alright now. pain killers made me ill so had a phone consultation with doctor who said what do you expect me to do about it, eventually gave me some different pain killers but these had the same effect. about two weeks later my wife was at the surgery and asked about the physio referral as had still not heard anything and was told we had to ring up to make an appointment which i had not been told before, was given the number to ring, rung the next day and made an appointment upon arrival was told this was for private treatment only but in so much pain i carried on and paid for four sessions after which the physio said there was no more they could do and to go back to the doctor. got an appointment to see different doctor who was very apologetic for the treatment i had received and said i should be on cortisone injections which he could not do but would get a doctor at Shaftesbury to do it when the appointment came through it had been made with a doctor at Sturminster upon arrival was told he could not do the injections as he could not do injections below the knee and even if he could he could only do one ankle as the other one had not been x-rayed so am now waiting for an appointment which should have been done in the first place. i am a farmer and if i treated my animals the same way as i have been treated by your practice i would have been locked up
Visited September 2024
Review titled Blackmore Vale Partnership
Replied on 21 January 2025
Dear patient. I'm sorry that you feel we have offered a poor service. I will look into the concerns you raise and contact you directly. Kind Regards Laura Grant Operational Manager, BVP
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Review titled Thank you
Rated 4 stars out of 5
by Paul Dewey - Posted on 15 July 2024
Following tests as a result of indigestion the course of antibiotics has cleared the Helicobacter pylori infection and I feel much better. Less tired and more energy.
Visited June 2024
Review titled Blackmore Vale Partnership
Replied on 13 August 2024
Dear Mr Dewey Thank you very much for taking the time to provide good feedback, this means a lot to everyone who works at The Blackmore Vale Partnership. We are very pleased you are feeling better. Amy Rose, Operational Manager
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Review titled Phone call
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2024
Rang up to sort a problem with a prescription at Sturminster Newton the person I spoke with was abrupt and bordering on rude. Very unexpected as I’ve always received five star treatment there.
Visited May 2024
Review titled Blackmore Vale Partnership
Replied on 07 May 2024
Thank you for taking the time to provide feedback which is concerning. We would like the opportunity to investigate and listen to your telephone call. Please email blackmore.vale@nhs.net with further information. Kind regards, Amy Rose, Operational Manager
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Review titled Sympathetic help at consultation
Rated 5 stars out of 5
by John O'Neill - Posted on 25 February 2024
My wife had an appointment with a clinician on 20th Feb 2024 at 2.30pm. My wife was in some pain and was feeling unwell and at times had difficulty in providing clear answers to the questions asked by the clinician in order to establish a diagnosis. Additionally the pain was making her short tempered and rather unreasonable in her demands. In spite of these problems, the clinician did not take exception, and at all times was extremely helpful and patient and polite. Bearing in mind that my wife, presumably, was not the only patient being dealt with that day, I can only admire the calm and forbearance shown by the clinician . Consequently, I would like send my thanks and praise to the staff involved in performing such excellent work
Visited February 2024
Review titled Blackmore Vale Partnership
Replied on 28 February 2024
Dear Mr O'Neill Thank you very much for taking the time to write a review, and we are happy that your experience was positive. We will ensure the clinician who saw your wife receives a copy of your review. Amy Rose Operational Manager
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Review titled So efficient
Rated 5 stars out of 5
by Diana Scott-Owen - Posted on 19 December 2023
On two consecutive days, using the Klinik online service I was answered in under two hours and problems100% solved. I boast about Abbey view to my friends who are so envious of the prompt and excellent service all round here, Lovely staff,including friendly and helpful receptionists, and superb medical staff. I am so lucky to have this surgery!
Visited December 2023
Review titled Blackmore Vale Partnership
Replied on 20 December 2023
Dear Ms Scott-Owen Thank you for your positive feedback. We are thrilled to hear that you are happy with the service you receive from us and truly appreciate you taking the time to share your views. Your feedback will be shared with the whole team. Amy Rose Operational Manager
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Review titled Excellent help from the doctor
Rated 5 stars out of 5
by Rod Ellis - Posted on 07 December 2023
Had great difficultly contacting the Audiology department at Dorchester for an appointment. Requested help from the practice. They wrote to Dorchester and I quickly had an appointment for the following week.
Visited November 2023
Review titled Blackmore Vale Partnership
Replied on 20 December 2023
Dear Mr Ellis, Thank you so much for your kind feedback. We appreciate all feedback, good or bad, but it is always nice to receive such a positive response. I will pass this onto the team at The Blackmore Vale Partnership. Amy Rose, Operational Manager
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Review titled Envy of my Friends
Rated 5 stars out of 5
by Diana Scott-Owen - Posted on 03 August 2023
I was appalled by the results of a survey which only reflected the views of just over a hundred people. I am the envy of all my firends who are astonished at how efficient and brilliant this surgery is. In 4 months as an elderly patient I have used Klinik online, had a phone call within hours and a face to face appointment either the same day or the next day. All members of staff here are excellent and all my problems have been solved. What more could you ask for?!!
Visited July 2023
Review titled Blackmore Vale Partnership
Replied on 20 December 2023
Dear Ms Scott-Owen Thank you for taking the time to provide your feedback, we are delighted to hear that you are happy with the service you receive from The Blackmore Vale Partnership and the whole process from first contact via Klinik through to you being seen by a clinician works well. We will share your feedback with the whole team. Amy Rose, Operational Manager
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Review titled Prompt service
Rated 1 star out of 5
by Diana - Posted on 17 July 2023
Mum is housebound, my father rang asking for someone to attend the house to see mum, thank you for sending a member of the clinical team to see her so promptly. The initial telephone contact with the practice member of staff was very helpful and supportive and the attending clinical team member was very professional. Thank you.
Visited July 2023
Review titled Blackmore Vale Partnership
Replied on 20 December 2023
Dear Diana, Many thanks for taking the time to leave positive feedback for The Blackmore Vale Partnership, it. I will relay your kind words to our team. Kind regards, Amy Rose, Operational Manager