The Blenheim Medical Centre
9 Blenheim Crescent, Luton, Bedfordshire, LU3 1HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Tomasz Siedlecki - Posted on 01 April 2025
Professional help , gave me all help I needed . Staff it’s the best am with a lot of empathy . Seen and helped straight away . My problem was explained very well
Visited April 2025
The Blenheim Medical Centre has not yet replied.
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Review titled Good Service
Rated 5 stars out of 5
by Verani Perju - Posted on 13 April 2025
The Doctors, staff, gp are helpful. They tried their best to extend the service users like me. In my experience, when i had my health check, it was found out that my kidney function went very low, and the doctor make an appointment for me had me checked again to be sure, also she listened to my concern regarding my health condition that was stopped checking and so discussed it and connected me again. Few doctors and gp’s are really concerned on the patients but on this medical centre my doctor that attended me is truly humane, helpful, concern, who loves their job and do their job with excellence.
Visited April 2025
The Blenheim Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Alexandra Paul - Posted on 12 April 2025
The GP I spoke to was really helpful, listened to my concerns and has referred me to the correct support, which I really appreciate. I’m looking forward to working with the health professionals so I can make a full recovery.
Visited April 2025
The Blenheim Medical Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2025
Good luck getting an appointment online or any help from the reception team. The process of opening slots online from 8am is a waste of time. 2 of us tried, daily for 7 days, no luck and this is not the 1st time. The notion that everyday folk have nothing better to do than sit online and refresh a web page....to not be 'lucky' enough is nonsense. Tried speaking to the reception team...who appear programmed to solely tell you to log on at 8am and explain a process that is clearly not fit for purpose. The reception staff seem to lack any customer service skills, you will not receive any compassion, care or help. Everyone has to fit into the 'book online from 8am' box. a&e is suggested...for non emergency problems when you cannot get an appt. Common sense would suggest a non emergency appt is booked? Freeing up same day for emergencies perhaps.... rather than putting strain on other services. The service at Blenheim has got considerably worse over the last 6 yrs or so. Gone are friendly, helpful employees. Gone are meeting the needs of patients and being patient focused. Ineffective and inefficient processes are in, seemingly focused at making it as difficult as possible for patients to receive the care they should. In are customer facing employees who behave like they don't give a hoot or maybe they have their hands tied behind theirs back so tight, they have no autonomy or flexibility. Whoever has operational responsibility for the surgery and associated surgeries needs to listen too, and act on, feedback. Or perhaps take a course in customer experience and common sense. If this was any other business, with the service levels offered......it would have zero customers. Unfortunately, we all need a GP, and choices are limited. If you can go elsewhere....please do. I doubt anywhere could be as bad as the Blenheim group !!
Visited March 2025
The Blenheim Medical Centre has not yet replied.
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Review titled New online system is very stressful and hard to get through
Rated 3 stars out of 5
by Shenaz Emamally - Posted on 31 March 2025
Dear Practice, Please review the opening hours to access the online system. Today 31/03/2025, all day I have been trying to access the system to request a sickness note to no avail, I eventually decided to contact the practice via telephone. After waiting for more than 20 minutes, I was told that I need to apply via the online system tomorrow at 8am on the dot, again no guarantee I will get through. It would be nice if there was another way to access the doctor for this facility or indeed for my health care, I hope you will consider my booking experience and make changes to make this journey smoothly, not stressful as it is now. Many thanks Kind regards Shenaz
Visited March 2025
The Blenheim Medical Centre has not yet replied.
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Receptionist listened with empathy and understanding, clearly explained what I should do on line, offered to send link to make it easier and the icing on the cake was she remembered me and called me back to advise online referrals was open
Visited January 2025
The Blenheim Medical Centre has not yet replied.
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Review titled Great experience from a Great team
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
I had no issue getting and appointment, the receptionist called and confirmed the booking. The doctor was extremely helpful with my issues, he was very empathetic and went above and beyond to assist me with everything. Thank you.
Visited October 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Very bad experience
Rated 1 star out of 5
by Sijan Sarder - Posted on 01 October 2024
I try to ask information regarding sending me different surgery, the receptionist was been rude and cut the call without giving me accurate information
Visited October 2024
The Blenheim Medical Centre has not yet replied.
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Review titled Very bed practice
Rated 1 star out of 5
by Sijan Sarder - Posted on 01 October 2024
Try to get appointment for past on month never ever was able to get appointment for my mum, when I got appointment sent as in different surgery which is 20 min away from my house and my surgery, try to get information call the surgery the receptionist was not able to give information was been rude is not the first time it happen it happen before the receptionist are rude and cut the call on your face without helping you
Visited October 2024
The Blenheim Medical Centre has not yet replied.
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Review titled All staff are very helpful
Rated 5 stars out of 5
by Maheshkumar - Posted on 24 October 2024
Very happy with the new appointment system. Working very well. Very knowledgeable and polite doctor who listen to my problem. Keep up the good works. Thank you.
Visited October 2024
The Blenheim Medical Centre has not yet replied.