The Bloomsbury Surgery
1 Handel Street, London, Greater London, WC1N 1PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing experience
Rated 1 star out of 5
by Willow Wright - Posted on 27 October 2024
I joined this GP over a year ago and it has been a very negative experience. I have been diagnosed with a chronic illness for the majority of my life, one that is recognised in the UK and not rare whatsoever. I came to this GP with multiple letters from different doctors supporting that I have this condition and how it affects my life, hoping to start receiving treatment with the new GP for this existing condition. But instead they explained they knew very little about the condition and wanted to run their own tests, which are not the correct tests for diagnosing this condition, and then claimed I do not in fact have the condition according to their standards and they would not be providing me treatment. I then asked for a referral to a private cardiologist who is a specialist with this condition which they at first refused to do because they said I don’t have the condition. After convincing them to refer me, the specialist cardiologist immediately confirmed that I do in fact have this condition and possess ALL of the symptoms and confirmed that the GP’s diagnostic methods were incorrect for diagnosing this condition and the cardiologist sent a letter to this GP Surgery confirming I have this condition and requesting them to help me. I had to pay $3000 out of pocket for this private appointment just to confirm having an illness I already knew I had and had presented evidence for having, but this GP was insanely dismissive and made me feel crazy for insisting that I do in fact have this lifelong condition and caused me a lot of emotional distress and money just to prove to them that I have this condition, just for them to not help me or provide any kind of treatment. I cried in front of the doctor about how much this condition was affecting my day to day and he told me there was nothing he could do to help me because of their irrelevant and non-accurate diagnostic method for this condition. Apart from this, I have also attempted to receive help with many other health issues, but they are impossible to get a hold of, let alone see in person. They need to work on their empathy, customer service, and kindness towards their patients.
Visited January 2024
Review titled The Bloomsbury Surgery
Replied on 28 October 2024
Dear Willow Thank you for your feedback. We are sorry to hear about your experience. Please note there is a practice complaints procedure whereby we can address specific concerns. We cannot do this on a public website.
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Review titled 'The Bloomsbury Surgery' doesn't care about patients!
Rated 1 star out of 5
by Joe - Posted on 21 September 2023
Suffering from medical condition and in significant pain, I have been attempting to get an appointment with this surgery for one year now. But... it's not possible! Even if I visit the surgery in person, they say the only way to make an appointment is via their e-booking system. The e-booking system is difficult to use. There is no follow up. Only 'appointment' I've been able to get, after trying four times, was a 5 minute long telephone call with a nurse! As for getting an appointment with any GP here, forget it! The distress The Bloomsbury Service have made me suffer over the last year nobody knows. Their staff couldn't care less. I agree with the other reviewers, this medical practice is not fit for purpose. Shame on you for treating vulnerable patients so appallingly!
Visited September 2023
Review titled The Bloomsbury Surgery
Replied on 21 September 2023
Dear Joe Sorry to read your review. Just to correct a few inaccuracies. We offer same day appointments with the most appropriate clinician. It is unclear why you say you have been trying to get an appointment for a year. Our staff will always help you complete a triage form. We run a total triage system which is in keeping with the NHS access recovery plan. We do not have any nurses. You will have spoken to a GP, pharmacist or physician associate. In future if you are having difficulty with any aspect of our service, please speak to our practice manager who will be happy to help.
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Review titled This GP practice provides terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Suffering from cancer and is significant pain, I have been attempting to get an appointment with this surgery for one year now. But... it's not possible! Even if I visit the surgery in person, they say the only way to make an appointment is via their e-booking system. The e-booking system is difficult to use. There is no follow up. Only 'appointment' I've been able to get, after trying four times, was a 5 minute long telephone call with a nurse! As for getting an appointment with any GP here, forget it! The distress The Bloomsbury Service have made me suffer over the last year nobody knows. Their staff couldn't care less. I agree with the other reviewers, this medical practice is not fit for purpose. Shame on you for treating vulnerable patients so appallingly!
Visited August 2023
The Bloomsbury Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Josh - Posted on 11 April 2023
Having filled in the online appointments document on the website, I was phoned by a GP within twenty minutes and invited into the practice the same day. Initially I saw the physicians associate who was kind, courteous and professional. She then called in a GP for a second opinion. She was reassuring, listened to my questions and gave me honest and easy to understand answers. A great practice and a credit to the NHS.
Visited April 2023
Review titled The Bloomsbury Surgery
Replied on 12 April 2023
Dear Josh Thank you so much for taking the time to post this. Your kind words mean a lot in these hard times and have been shared with the team.
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Review titled Awful surgery - curt and callous receptionists and doctors
Rated 1 star out of 5
by Jane - Posted on 13 February 2023
I have yet to come across a GP surgery that is as inefficient, unreliable and disrespectful towards patients as The Bloomsbury Practice is. Neither the receptionists nor the doctors care the slightest about patients. Receptionists are often huddled together in a corner and gossiping with each other. They ignore patients. The doctors are mostly part-timers and regularly changing. More often than not they are on holiday. This practice employs an incredibly inefficient online system to deter patients from contacting them by making it as time-consuming as possible for them to get in touch. The practice won't deal with matters over the phone and doesn't have any form of walk-in surgery option. For that reason, you are usually left pulling your hair out trying to get your medical problem dealt with! I have probably been inside 30 or 40 GP surgeries in my life, but none of them look as bedraggled and unwelcoming as this one. For instance, there are cardboard boxes always littering the place. The place is tatty, untidy and looks antiquated.
Visited February 2023
Review titled The Bloomsbury Surgery
Replied on 13 February 2023
Dear Jane Thank you for your feedback and sorry to read this. We have a complaints procedure via our website where we can address your concerns more thoroughly. All our staff are regular members of the team, and work different hours with various roles in the NHS. We run a total triage system, which most of our patients find reliable and efficient. Contrary to your review, many consultations are now conducted over the phone at our patients' requests. We often see or speak to patients the same day. The practice list has almost doubled in the last year, which means we are very tight on space and running more clinics each day. Every effort is made to keep the practice welcoming, tidy and not "bedraggled". The fabric of the building is unfortunately not in our gift to change but your review is helpful in escalating the issue of our estates.
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Review titled Miserable and unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
The receptionists are terrible. Rude and dismissive. Very disrespectful and lacking in basic communication skills and basic manners.
Visited February 2023
Review titled The Bloomsbury Surgery
Replied on 14 February 2023
Thank you for your feedback. As it is anonymous, we can’t help or respond to your concern. In future, please use the practice complaints procedure or ask to speak to a manager so we can help you.